CSS Regional Lead - Associate Director

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
• Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
• Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required
• Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
• Assist specialists in developing effective relationship with outsourced provider.
• Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement
• Help team members and colleagues troubleshoot and resolve client issues around team deliverables.
• Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
• Participate in office and client visits.
• Participate in the development of client solutions with Branch and Business Leaders
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
• Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
• Develops, interprets, and ensures the consistent application of ACS policies.
• Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; researches complex issues and handles their resolution.
  
  

How This Opportunity Is Different

The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of their team and has accountability to ACS management and Business Leaders that their team supports. They must ensure that their team executes with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. They are responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams and promote employee engagement. They are expected to coordinate and direct their team to meet the changing needs of the particular ARS office(s) they support. They will often be required to interact with the most senior Relationship Managers and meet with clients to explain service capabilities. This position reports to the National Lead Client Success Specialists.

Skills And Experience That Will Lead To Success

• 3 or more years of supervisory experience and over 7 years of commercial insurance experience. BA degree preferred.
• Must attain and maintain appropriate broker’s license(s).
• Extensive knowledge of and experience in administration, production management software.
• Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point.
• Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
• Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
• Demonstrated excellent verbal, interpersonal, and written communication skills.
• Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
• Ability to identify and analyze organizational needs with solid problem-solving abilities.
• Exemplifies the behaviors defined in the Aon Competency Model.
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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