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Added 9 mins ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
Experience in business development, sales and customer success is required.
Added 9 mins ago
LI
Senior Data Engineer
Livingston International
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, IT, this role is a senior technical anchor within the Data & Analytics function. You'll partner closely with Operations, Supply Chain Planning, Finance, internal…
Added 9 mins ago
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Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
The Associate Director, Investment Platform leads strategic investment management and platform initiatives from concept through implementation, ensuring projects deliver measurable business…
Added 9 mins ago
AS
MARKETING SPECIALIST - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
The Marketing Specialist will work in collaboration with the marketing director to oversee all marketing aspects of this growing business. From planning, communicating, directing and…
Added 9 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 9 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 9 mins ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 9 mins ago
H(
Regional Manager
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
As a member of the Regional Services team, reporting to the Director, Regional Services, this position is accountable for providing a range of education; acting as a relationship manager,…
Added 9 mins ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
Demonstrated ability to influence senior business and product stakeholders (Director+) on strategy and roadmaps
Added 9 mins ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 24 mins ago
PD
Regional Director - Clinic Support
Passion Dental Group
Calgary, AB
- Full-time
Mentorship & Support – Ongoing guidance and professional development opportunities
Added 24 mins ago
Digital Marketing Manager
Fastco
Vaudreuil-Dorion, QC
…industry-leading alloy wheel, accessory and tire brands. Reporting to the Director of Marketing, you will collaborate closely with agency partners and cross-functional teams to shape the…
Added 55 mins ago
Supervisor, Stewardship Field Services (Golden Horseshoe)
Brewers Retail Inc
Bolton, ON
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is…
Added 55 mins ago
M
Director of Engineering - Mortgage Creditor Insurance
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…resources to solve critical problems for the future of the business, which is why we need you. We are seeking a self-motivated Director, obsessed with delivering value, is forward-thinking,…
Added 1 hour ago
CM
Human Resources Business Partner
Canadian Mental Health Association Simcoe County
Barrie, ON
- Other
The HR Business Partner (HRBP), in accordance with the agency's policies, standards, and guidelines, provides trusted, expert operational HR support to people managers across CMHA Simcoe…
Added 1 hour ago
CV
Event Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Reports To: Associate Director, Member & Community Events
Added 1 hour ago
SS
BUSINESS SERVICES MANAGER, TEMPORARY FULL-TIME (1.0 FTE)
Southridge School
Surrey, BC
- Full-time
Set up and administer retail management point of sale system and maintain the integrity of data, providing reporting to the Director of Finance and Business Operations as required
Added 1 hour ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
…the work environment and work practices with organizational business goals and objectives at the site, campus and portfolio levels. Solutions can be inclusive of the “business case for…
Added 1 hour ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Supervisor: Director of Global Supply Chain, and Truro Operations
Added 1 hour ago
DE
PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Director of Operations, the Project Manager (Integrated Technology) will work closely with leadership, multi-disciplinary teams, and sub-contractor trades to manage…
Added 1 hour ago
B
Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
- Full-time
Co-ordinates requirements across Wealth and P&C channels for bringing new ideas for new products, service, and process development to the National Director of Sales
Added 2 hours ago
M
Director, Third Party Risk Management – Quality Assurance & Governance (Line 1B)
Manulife
Toronto, ON
- Full-time
The Director will lead and manage a team, providing clear direction, oversight, and ongoing development, while ensuring procurement-related third-party risk activities are executed in line…
Added 2 hours ago
E
Labour Relations Advisor
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Director, Labour and Employee Relations, the Labour Relations Advisor will provide guidance, direction, and support to Human Resources and Operations teams across multiple…
Added 2 hours ago
J
Outside Sales Representative
JobsMedia.io
Laval, QC
- Full-time
Reporting to the Sales Director, the successful candidate will be responsible for developing and maintaining long-term relationships with an established B2B industrial clientele, while…
Added 2 hours ago
PM
Coordinator, Revenue Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
Reporting to the Director, Revenue Operations, this full-time, permanent role will support the day-to-day administration of our Salesforce CRM, including data maintenance, sales reporting,…

Aon

CSS Regional Lead - Associate Director

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 or more years of supervisory experience and over 7 years of commercial insurance experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required
Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
Assist specialists in developing effective relationship with outsourced provider.
Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement
Help team members and colleagues troubleshoot and resolve client issues around team deliverables.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Participate in office and client visits.
Participate in the development of client solutions with Branch and Business Leaders
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
Develops, interprets, and ensures the consistent application of ACS policies.
Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; researches complex issues and handles their resolution.

How This Opportunity Is Different

The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of their team and has accountability to ACS management and Business Leaders that their team supports. They must ensure that their team executes with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. They are responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams and promote employee engagement. They are expected to coordinate and direct their team to meet the changing needs of the particular ARS office(s) they support. They will often be required to interact with the most senior Relationship Managers and meet with clients to explain service capabilities. This position reports to the National Lead Client Success Specialists.

Skills And Experience That Will Lead To Success

3 or more years of supervisory experience and over 7 years of commercial insurance experience. BA degree preferred.
Must attain and maintain appropriate broker’s license(s).
Extensive knowledge of and experience in administration, production management software.
Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point.
Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
Demonstrated excellent verbal, interpersonal, and written communication skills.
Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
Ability to identify and analyze organizational needs with solid problem-solving abilities.
Exemplifies the behaviors defined in the Aon Competency Model.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544656

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More about this job

Responsibilities

Lead and develop a team of specialists and team leads, managing performance, staffing, training, and employee engagement while ensuring accurate, timely, and compliant client service. Oversee workflows and service procedures, resolve complex client issues, support relationships with clients and outsourced providers, and coordinate solutions with business leaders.

Requirements

Requires more than seven years of commercial insurance experience and at least three years of supervisory experience, along with extensive knowledge of insurance program administration and production management software. A bachelor's degree is preferred; candidates must obtain and maintain appropriate broker licenses and demonstrate strong leadership, communication, interpersonal, and problem-solving skills.

Skills

Team Leadership
Commercial Insurance
Client Service Management
Compliance Management
Workflow Management
Staff Training And Development
Problem-Solving
Relationship Management
Microsoft Excel
Microsoft PowerPoint
Written Communication
Verbal Communication
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Programs
Client Service Agreements
Compliance Documentation
Compliance Controls
Broker License
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Performance Management
Salary Administration
Staff Development
Training And Mentoring
Employee Engagement
Workflow Management
Service Procedures
Operational Effectiveness
Client Solutions
Outsourced Providers
Relationship Management
Problem-Solving
Leadership
Time Zone Flexibility

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