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Added 1 hour ago
GB
Validation Specialist – Middleware Solutions
GeoTraceability by OPTEL
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Validation Specialist is responsible for creating and maintaining validation documents, such as internal validation protocols, Installation Qualification (IQ), Operational Qualification…
Added 1 hour ago
MD
Information Desk Coordinator / Customer Service Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist Intermediate
Added 1 hour ago
AC
Acheteur | Buyer (Aerospace)
Aston Carter
Montreal, QC
- $40 to $50 CAD / hour
- Contract
We are seeking a highly motivated Account Specialist to join our Supply Chain team. In this role, you will serve as the primary point of contact for a portfolio of strategic suppliers,…
Added 2 hours ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
…healthcare delivery, improving investment decisions, and enhancing operational transparency and outcomes. You will leverage your technical acumen and industry experience to build scalable,…
Added 2 hours ago
LC
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
…Resources on the execution of scheduling, workload planning and operational in-store processes. The incumbent coordinates programs to be implemented and executed at Store level, including…
Added 3 hours ago
R
Commission Data Specialist
RBC
Toronto, ON
- Full-time
Commission Data Specialist provides operational support to the Commission Coordinators in processing insurance commission statements within the WMFS database. The role serves as a backup…
Added 3 hours ago
IE
Specialist, Business Operations
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
We are seeking an entrepreneurial Business Operations Specialist to help strengthen the commercial growth and operational execution of the IMAX Enhanced business. This role is ideal for a…
Added 4 hours ago
O
Principal, Total Portfolio Management Trading Desk
OPTrust
Toronto, ON
- Full-time
Serve as an asset class & markets specialist.
Added 5 hours ago
AA
Spécialiste CM identification de produit / CM Product Identification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 6 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Richmond, BC
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 6 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 6 hours ago
P
Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 6 hours ago
GG
B2B - Sales Operations Specialist
GOODAI GLOBAL USA INC.
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.
Added 6 hours ago
WS
Service Centre Outbound Specialist (Bilingual)
WCG Services
Toronto, ON
- Full-time
The Service Centre Outbound Specialist is a customer-focused role within the Claims Team, responsible for obtaining and processing Checkpoint Claims to support program outcomes and ensure…
Added 7 hours ago
NB
Senior Analyst Estates advisory
National Bank of Canada
Toronto, ON
- Full-time
…National Bank Independent Network (NBIN) means acting as a specialist in estate administration and advisory services. In this role, you will help client firms and internal partners navigate…
Added 7 hours ago
ML
Events & Experience Specialist
MAPLE LEAF LOUNGE
Waterloo, ON
- Full-time
The Events, Experiences & Operations Specialist (Waterloo) supports Sun Life's hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This…
Added 8 hours ago
T
Financial Crime Risk Investigative Analyst
TD
Toronto, ON
- Full-time
Act as a key resource/specialist owner or representative by providing technical subject matter expertise, analysis, or operational process support on AML/ATF and other sanctions-related…
Added 8 hours ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
…in applicable jurisdictions. Completes specific strategic & operational work to deliver program objectives and/or minimize risk. This is a Toronto-based hybrid opportunity, requiring…
Added 8 hours ago
T
Tax Estate Planner
TD
Montreal, QC
- Full-time
The Tax and Estate Planner is a technical specialist, with expertise focused on tax and estate planning. He/she should be able to cover all aspects of estate planning and utilize Wealth…
Added 8 hours ago
T
Group Manager, Finance - IDPP
TD
Toronto, ON
- Full-time
Effectively communicate relevant / meaningful recommendations on a range of finance management issues or related operational processes to all levels within the organization
Added 8 hours ago
KM
Employee Services & Relations Specialist/Spécialiste, Services et relations aux employés (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
The Employee Services & Relations Specialist delivers exceptional HR support and program execution to employees and managers while fostering a positive and compliant workplace environment.…
Added 8 hours ago
WM
Associés aux ventes – temps plein - Carrefour Laval
Wow! Mobile Boutique
Laval, QC
- Full-time
Added 8 hours ago
PE
Customer Service Specialist- Logistics
PheedLoop Events
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 8 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We’re looking for a Technical Specialist, Real Property Management who thrives in a dynamic environment and enjoys solving complex facility and infrastructure challenges. In this role, you…
Added 9 hours ago
ZI
HR Specialist/Manager (Geely Auto)
Zeekr International
Toronto, ON · Greater Toronto Area, Canada
- Full-time
HR Operations & Administration: Manage local HR operational processes, including but not limited to onboarding/offboarding, contract management, benefits and pension…

Aon

CSS Regional Lead - Associate Director

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 or more years of supervisory experience and over 7 years of commercial insurance experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required
Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
Assist specialists in developing effective relationship with outsourced provider.
Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement
Help team members and colleagues troubleshoot and resolve client issues around team deliverables.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Participate in office and client visits.
Participate in the development of client solutions with Branch and Business Leaders
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
Develops, interprets, and ensures the consistent application of ACS policies.
Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; researches complex issues and handles their resolution.

How This Opportunity Is Different

The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of their team and has accountability to ACS management and Business Leaders that their team supports. They must ensure that their team executes with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. They are responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams and promote employee engagement. They are expected to coordinate and direct their team to meet the changing needs of the particular ARS office(s) they support. They will often be required to interact with the most senior Relationship Managers and meet with clients to explain service capabilities. This position reports to the National Lead Client Success Specialists.

Skills And Experience That Will Lead To Success

3 or more years of supervisory experience and over 7 years of commercial insurance experience. BA degree preferred.
Must attain and maintain appropriate broker’s license(s).
Extensive knowledge of and experience in administration, production management software.
Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point.
Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
Demonstrated excellent verbal, interpersonal, and written communication skills.
Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
Ability to identify and analyze organizational needs with solid problem-solving abilities.
Exemplifies the behaviors defined in the Aon Competency Model.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544656

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More about this job

Responsibilities

Lead and develop a team of specialists and team leads, managing performance, staffing, training, and employee engagement while ensuring accurate, timely, and compliant client service. Oversee workflows and service procedures, resolve complex client issues, support relationships with clients and outsourced providers, and coordinate solutions with business leaders.

Requirements

Requires more than seven years of commercial insurance experience and at least three years of supervisory experience, along with extensive knowledge of insurance program administration and production management software. A bachelor's degree is preferred; candidates must obtain and maintain appropriate broker licenses and demonstrate strong leadership, communication, interpersonal, and problem-solving skills.

Skills

Team Leadership
Commercial Insurance
Client Service Management
Compliance Management
Workflow Management
Staff Training And Development
Problem-Solving
Relationship Management
Microsoft Excel
Microsoft PowerPoint
Written Communication
Verbal Communication
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Programs
Client Service Agreements
Compliance Documentation
Compliance Controls
Broker License
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Performance Management
Salary Administration
Staff Development
Training And Mentoring
Employee Engagement
Workflow Management
Service Procedures
Operational Effectiveness
Client Solutions
Outsourced Providers
Relationship Management
Problem-Solving
Leadership
Time Zone Flexibility

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