Find work in Canada.

320,409 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
CM
Performance Media Manager, Investment
Critical Mass
Toronto, ON
- Full-time
…touchpoint to stakeholders across the organization and the client for day-to-day management and…
Added 2 mins ago
CM
Human Resources Business Partner
Canadian Mental Health Association Simcoe County
Barrie, ON
- Other
Lead employee relations activities, including workplace investigations, corrective actions, grievance resolution, attendance management, and accommodation processes while ensuring…
Added 2 mins ago
CM
Senior Performance Media Associate, Investment
Critical Mass
Toronto, ON
- Full-time
…ensuring campaigns are set up, monitored, and optimized to meet client…
Added 2 mins ago
CM
Senior Performance Media Manager, Investment
Critical Mass
Toronto, ON
- Full-time
…responsible for leading the planning, management, and execution of client’s media strategy to maximize client business/marketing objectives. You must have in depth knowledge of all digital…
Added 2 mins ago
FN
Financial Consultant
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
…in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the…
Added 2 mins ago
B
Senior Workplace Strategist - Interior Design
BGIS
Montreal, QC
- Full-time
…collaboration within the work environment. Working closely with the client organizations, the Senior Workplace Strategist develops solutions that aim to align the work environment and work…
Added 3 mins ago
Lead Security Systems Technician
Kandor
Burnaby, BC
Proven experience as a Senior or Lead Technician
Added 33 mins ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…problems that do not yet have an obvious playbook. You will lead an internal team and external agency partners while working closely with performance marketing/UA, product, brand, and…
Added 33 mins ago
JM
Mortgage Agent/ Mortgage Broker
J&G Mortgages Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience with mortgage marketing, lead generation, and building client and referral relationships.
Added 33 mins ago
K
Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 34 mins ago
C
Customer Service Representative (English & French)
CIBC
Mississauga, ON
- Full-time
…as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively…
Added 34 mins ago
C
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Regina, SK
- Full-time
Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client’s shoes to…
Added 34 mins ago
B
Wealth Planning Consultant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…focused on High Net Worth and Ultra High Net Worth (HNW/UHNW) client segments. Works collaboratively in partnership with Investment Advisors to develop and deliver a client-focused wealth…
Added 34 mins ago
B
Financial Planner
BMO
Vaughan, ON
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 34 mins ago
B
Financial Planner
BMO
Markham, ON
- Full-time
…solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings…
Added 48 mins ago
J
Senior Facilities Manager
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
- Full-time
JLL is seeking a dynamic Senior Facilities Manager to oversee a nation-wide marketing client. There are 5 offices downtown Toronto with a flagship location at 33 Bloor Street (moving to 25…
Added 48 mins ago
VC
Booking Clerk
Vancouver Coastal Health
Vancouver, BC
- $28.74 CAD / hour
- Other
Practices in accordance with the standards of professional practice as well as within a client and family centred care model and the vision and values of the department across the Lower…
Added 1 hour ago
J
Assistant department manager - retail
JobsMedia.io
Valleyfield, PE
- Full-time
Do you have experience working in this field?
Added 1 hour ago
I
Oracle Finance Cloud-Lead
IBM
Fredericton, NB
- $135,000 to $185,000 CAD / year
- Full-time
Regulatory Standards Familiarity: Experience with regulatory standards and their application to Oracle Finance Cloud architecture, ensuring alignment with client business goals and…
Added 1 hour ago
PM
Coordinator, Revenue Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
…You'll partner cross-departmentally to keep PICTON Investments' client and prospect data accurate, compliant, and aligned with business goals, and provide occasional administrative support…
Added 1 hour ago
S
Interim Lead
sephora.com
Brampton, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Your Role at Sephora: As an Interim Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to…
Added 1 hour ago
L
Product Operations Lead | SASKATOON
lululemon
Saskatoon, SK
- Full-time
The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are…
Added 1 hour ago
CC
Project Manager (Municipal Infrastructure)
Chandos Construction
Calgary, AB
- Full-time
4+ years of progressive experience in a lead project management role with a mid-size to large general contractor.
Added 1 hour ago
E
Data Engineering Consultant - Data & AI practice
Experis
Canada
- Contract
Proven consulting or professional services experience, including direct interaction with client stakeholders.
Added 1 hour ago
GO
Finance Officer
Government of Nunavut
Kugluktuk, NU
- Full-time
…and collective agreements, to ensure quality financial and client services, in accordance with the financial and service goals of the Government of…

Aon

CSS Team Lead

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Client Success Specialist - Team Lead

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

We are looking for an emerging leader to lead a medium-sized team of client success professionals. You will not only handle day-to-day work allocations, results and critical issues but also provide input into talent selection, performance management and the overall excellence of the Client Success team

Lead all aspects of employee performance and where appropriate, communicate disciplinary and corrective action
Make hiring decisions, evaluate and reward team performance, recommend training and development opportunities
Ensure the team is resolving inquiries and maintaining SLAs associated with Aon Client Services (ACS) service delivery
Schedule and coordinate personnel to accommodate workflow; distribute work assignments to Specialists based on specific levels of expertise.
Periodically review work performed by colleagues to verify that Specialists identify and retrieve relevant compliance documentation vital to process renewals, invoices and any other ACS results
Validate colleagues are performing the required activities to initiate and deliver a renewal, process an invoice, issue auto liability cards, issue urgent certificates, initiate endorsements and process other client requests
Follow-up with Specialists for status on large revenue renewals from Brokers, Account Executives, Regional Directors and Branch Managers and report on the status for month and quarter close
Ensure Specialists keep the system of record (ie: Xpress and Polaris) accurate and current. Accurate maintenance of documentation in FileNet
Assist Specialists in developing effective relationships with outsourced service providers. Coordinate activities with internal units as required.
Review specialist performance to determine if client fulfillment is following client expectations
Help colleagues troubleshoot and resolve basic client issues around ACS services.
Provide direction and mentorship to team members who are confronted with unfamiliar or complex client issues
Participate in office and client visits.
Take part in the development of client solutions with Producers and Client Relationship Managers as required.
Measure and maintain the client delivery standards through SLAs and matrix, ensuring that the entire team is working together to service the client.
Perform analyses and root cause assessments into servicing issues and bring them up to appropriate teams as required.
Routinely confer with the team to ensure they are properly supported and provided with appropriate tools and training.
Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems;
Develop, interpret, and ensure the consistent application of policies.
Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and ensure their resolution.

How This Opportunity Is Different

CSS Team Lead is an integral part of the ACS Leadership Model. This position works synonymously and in collaboration with Regional and National leaders. This colleague will have the opportunity to guide and mentor seasoned and new colleagues who are beginning their careers within Aon and the insurance industry. Working out of our Toronto Office, the Team Lead will be working with a diverse group of Account Executives, Brokers and shared service staff in a fast-paced environment supporting clients from all different commercial risk sectors. Successful candidates will understand the importance of cultivating significant relationships, leading inclusively and empowering employees to put their best foot forward while undertaking new challenges.

Skills And Experience That Will Lead To Success

Demonstrated leadership skills in leading service teams that support medium to large commercial clients
Proven technical competency in commercial insurance, capable of demonstrating innovative and controlled solutions
High level of ease with learning and using various tools and technologies, including but not limited to, intermediate- to advanced-level Excel skills (Pivot Tables, V-Lookup, complex formulas)
Ability to explain the value of standardized and centralized operations to communicate the value Aon brings to the most challenging clients
Experience in resource deployment and utilization management
Demonstrated strength in developing and coaching colleagues to consistently exceed client expectations
Finely honed interpersonal skills, including the ability to interact effectively with a wide variety of internal and external partners
Thriving in a fast-paced, result-driven environment that requires colleagues to multi-task, react quickly and perform tasks that are not routine
Ability to identify and analyze client needs to develop solid solutions
Must possess and maintain appropriate brokers’ license
Experience in internal platforms considered an asset but not required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2545571

Apply About employer

More about this job

Responsibilities

Lead and develop a team of client success specialists, overseeing work allocation, performance, hiring, coaching, and service delivery. Maintain client service standards and accurate records, resolve complex issues, coordinate with internal and external partners, and analyze service performance to improve operations.

Requirements

Candidates should have demonstrated leadership experience supporting medium-to-large commercial clients, strong commercial insurance expertise, and experience coaching colleagues and managing resources. They must hold and maintain an appropriate broker's license, be comfortable with advanced Excel and technology, and be legally authorized to work in Canada; sponsorship is not available.

Skills

Team Leadership
Commercial Insurance
Client Service
Performance Management
Coaching And Mentoring
Resource Deployment
Workforce Scheduling
Root Cause Analysis
Problem Solving
Microsoft Excel
Pivot Tables
VLOOKUP
Policy And Procedure Development
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Client Success
Aon Client Services
Team Leadership
Performance Management
Talent Selection
Resource Deployment
Utilization Management
Service Level Agreements
Client Service Delivery
Renewals
Invoices
Auto Liability Cards
Certificates
Endorsements
Xpress
Polaris
FileNet
Microsoft Excel
Pivot Tables
VLOOKUP
Compliance Documentation
Root Cause Analysis
Broker License
Outsourced Service Providers

Report this job