Jobs in Canada

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Added 8 mins ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
…deliver proactive, SLA-driven IT support and tailored technology solutions to our…
Added 2 hours ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 2 hours ago
MD
Information Desk Coordinator / Customer Service Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist Intermediate
Added 4 hours ago
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Mortgage Specialist
RBC
Nanaimo, BC · Parksville, BC
- Full-time
In this role, you provide peace of mind to clients by providing customized mortgage solutions and advice. Your ability to develop relationships with both internal and external partners is…
Added 4 hours ago
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Banking Advisor
RBC
Temiskaming Shores, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 6 hours ago
AG
Insurance Benefits Specialist - Remote
AO Globe Life
Remote, Canada
- Full-time
- Remote
Your Role: As an Insurance Benefits Specialist, you'll play a key role in connecting clients with the benefits that secure their future. With our comprehensive training and support, you'll…
Added 6 hours ago
AG
Insurance Benefits Specialist - Remote
AO Globe Life
Remote, Canada
- Full-time
- Remote
Your Role: As an Insurance Benefits Specialist, you'll play a key role in connecting clients with the benefits that secure their future. With our comprehensive training and support, you'll…
Added 7 hours ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
…Insurance professionals by providing guidance, advocacy and customer support, to improve customer experience and overall team…
Added 7 hours ago
VR
Specialist, Railway Structures
VIA Rail Canada
Montreal, QC
- Full-time
Manage the inventory of structural assets and recommend innovative, sustainable solutions to improve asset performance and extend service life.
Added 7 hours ago
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Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 8 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Advocacy: Promote the power of the Platform, sharing customer success stories to illustrate its value.
Added 9 hours ago
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Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 9 hours ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
…personalized, relevant, and timely 1:1 communications across customer interactions and…
Added 9 hours ago
T
Tax Estate Planner
TD
Montreal, QC
- Full-time
…planning and protection to provide highly personalized advice, solutions and service to…
Added 9 hours ago
T
Group Manager, Finance - IDPP
TD
Toronto, ON
- Full-time
Provide strategic insights & propose solutions for the organizations they support that deliver superior risk adjusted profitability
Added 9 hours ago
C
Investment Specialist
CIBC
Truro, NS · Alberton, PE · Charlottetown, PE · Souris, PE · Summerside, PE · PE
- Full-time
You’ll be joining CIBC’s Investment Specialist team in Personal and Business Banking. As an Investment Specialist, you’ll work closely with other CIBC Banking Centre employees to build…
Added 9 hours ago
PE
Customer Service Specialist- Logistics
PheedLoop Events
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 10 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 10 hours ago
Network & Systems Support Specialist Trainee CANADA
CLAAS
Regina, SK
Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!
Added 10 hours ago
EM
Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
…organizations to understand their needs, design and stand up solutions that fit, and make sure those solutions actually deliver in production. The work is hands-on with cloud and broadcast…
Added 11 hours ago
TN
Mortgage Agent
True North Mortgage
Windsor, ON
- Full-time
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage…
Added 11 hours ago
TN
Mortgage Agent
True North Mortgage
Langley (District), BC · Langley, British Columbia
- Full-time
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage…
Added 11 hours ago
TN
Mortgage Agent
True North Mortgage
Bedford, NS
- Full-time
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage…
Added 11 hours ago
TN
Mortgage Agent
True North Mortgage
Calgary, AB
- Full-time
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage…
Added 11 hours ago
TN
Mortgage Agent
True North Mortgage
Burnaby, BC
- Full-time
There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Mortgage…

Aon

CSS Team Lead

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Client Success Specialist - Team Lead

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

We are looking for an emerging leader to lead a medium-sized team of client success professionals. You will not only handle day-to-day work allocations, results and critical issues but also provide input into talent selection, performance management and the overall excellence of the Client Success team

Lead all aspects of employee performance and where appropriate, communicate disciplinary and corrective action
Make hiring decisions, evaluate and reward team performance, recommend training and development opportunities
Ensure the team is resolving inquiries and maintaining SLAs associated with Aon Client Services (ACS) service delivery
Schedule and coordinate personnel to accommodate workflow; distribute work assignments to Specialists based on specific levels of expertise.
Periodically review work performed by colleagues to verify that Specialists identify and retrieve relevant compliance documentation vital to process renewals, invoices and any other ACS results
Validate colleagues are performing the required activities to initiate and deliver a renewal, process an invoice, issue auto liability cards, issue urgent certificates, initiate endorsements and process other client requests
Follow-up with Specialists for status on large revenue renewals from Brokers, Account Executives, Regional Directors and Branch Managers and report on the status for month and quarter close
Ensure Specialists keep the system of record (ie: Xpress and Polaris) accurate and current. Accurate maintenance of documentation in FileNet
Assist Specialists in developing effective relationships with outsourced service providers. Coordinate activities with internal units as required.
Review specialist performance to determine if client fulfillment is following client expectations
Help colleagues troubleshoot and resolve basic client issues around ACS services.
Provide direction and mentorship to team members who are confronted with unfamiliar or complex client issues
Participate in office and client visits.
Take part in the development of client solutions with Producers and Client Relationship Managers as required.
Measure and maintain the client delivery standards through SLAs and matrix, ensuring that the entire team is working together to service the client.
Perform analyses and root cause assessments into servicing issues and bring them up to appropriate teams as required.
Routinely confer with the team to ensure they are properly supported and provided with appropriate tools and training.
Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems;
Develop, interpret, and ensure the consistent application of policies.
Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and ensure their resolution.

How This Opportunity Is Different

CSS Team Lead is an integral part of the ACS Leadership Model. This position works synonymously and in collaboration with Regional and National leaders. This colleague will have the opportunity to guide and mentor seasoned and new colleagues who are beginning their careers within Aon and the insurance industry. Working out of our Toronto Office, the Team Lead will be working with a diverse group of Account Executives, Brokers and shared service staff in a fast-paced environment supporting clients from all different commercial risk sectors. Successful candidates will understand the importance of cultivating significant relationships, leading inclusively and empowering employees to put their best foot forward while undertaking new challenges.

Skills And Experience That Will Lead To Success

Demonstrated leadership skills in leading service teams that support medium to large commercial clients
Proven technical competency in commercial insurance, capable of demonstrating innovative and controlled solutions
High level of ease with learning and using various tools and technologies, including but not limited to, intermediate- to advanced-level Excel skills (Pivot Tables, V-Lookup, complex formulas)
Ability to explain the value of standardized and centralized operations to communicate the value Aon brings to the most challenging clients
Experience in resource deployment and utilization management
Demonstrated strength in developing and coaching colleagues to consistently exceed client expectations
Finely honed interpersonal skills, including the ability to interact effectively with a wide variety of internal and external partners
Thriving in a fast-paced, result-driven environment that requires colleagues to multi-task, react quickly and perform tasks that are not routine
Ability to identify and analyze client needs to develop solid solutions
Must possess and maintain appropriate brokers’ license
Experience in internal platforms considered an asset but not required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2545571

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More about this job

Responsibilities

Lead and develop a team of client success specialists, overseeing work allocation, performance, hiring, coaching, and service delivery. Maintain client service standards and accurate records, resolve complex issues, coordinate with internal and external partners, and analyze service performance to improve operations.

Requirements

Candidates should have demonstrated leadership experience supporting medium-to-large commercial clients, strong commercial insurance expertise, and experience coaching colleagues and managing resources. They must hold and maintain an appropriate broker's license, be comfortable with advanced Excel and technology, and be legally authorized to work in Canada; sponsorship is not available.

Skills

Team Leadership
Commercial Insurance
Client Service
Performance Management
Coaching And Mentoring
Resource Deployment
Workforce Scheduling
Root Cause Analysis
Problem Solving
Microsoft Excel
Pivot Tables
VLOOKUP
Policy And Procedure Development
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Client Success
Aon Client Services
Team Leadership
Performance Management
Talent Selection
Resource Deployment
Utilization Management
Service Level Agreements
Client Service Delivery
Renewals
Invoices
Auto Liability Cards
Certificates
Endorsements
Xpress
Polaris
FileNet
Microsoft Excel
Pivot Tables
VLOOKUP
Compliance Documentation
Root Cause Analysis
Broker License
Outsourced Service Providers

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