Jobs in Canada

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Added 14 mins ago
Compensation Analyst
University of Victoria
Victoria, BC
Full-time
…Vice-President Indigenous, and the Vice-President Financial Planning and Operations portfolio. The position is responsible for coordinating compensation-related transfers, monitoring…
Added 14 mins ago
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
Full-time
Working cross-functionally with Market Planning, Construction & Design, Leasing, Franchise Sales, Legal, and Operations, this role ensures real estate activities remain aligned with…
Added 14 mins ago
restaurant manager
Dairy Queen
Powell River, BC
Full-time
Plan, organize, direct, control and evaluate daily operations
Added 29 mins ago
Account Trasnfers Team Lead
Richardson Wealth
Toronto, ON
Full-time
Added 29 mins ago
Financial Analyst - Physician Compensation & Reconciliation
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
Full-time
…with the Physician Payments Team Lead, Clinics Finance, clinic operations and other stakeholders to ensure payments are accurate, complete, appropriately supported and processed within…
Added 29 mins ago
Temporary Store Manager
The Salvation Army in Canada
Toronto, ON
Full-time
Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
Added 29 mins ago
Netsuite Bookkeeper
Quantum Secure Encryption Corp
Burnaby, BC
Full-time
…Permanent NetSuite Bookkeeper to manage our day-to-day financial operations and maintain accurate ledgers within our NetSuite ERP environment. In this core role, you will be a vital part of…
Added 29 mins ago
Customer Account Manager
Aston Carter
Woodbridge, ON
$70,000 to $100,000 CAD / year
Full-time
…quotation through delivery, coordinates closely with internal operations and supply chain teams, and provides data-driven insights to support forecasting and sales growth. The position…
Added 29 mins ago
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
Full-time
Partner with teams across Customer Management, Operations, Digital, Product, and Regulatory to support data collection, analysis, and initiative execution.
Added 29 mins ago
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
$55,000 to $80,000 CAD / year
Full-time
…currently looking for a detail-oriented, Vancouver-based Sales Operations Analyst to join our…
Added 59 mins ago
Senior Business Systems Analyst- EN
RBC
Montreal, QC
Full-time
Added 59 mins ago
Branch Operations Assistant
RBC Dominion Securities
Vaughan, ON
Full-time
The RBC Dominion Securities Management team located in Vaughan is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative…
Added 59 mins ago
Bookkeeper / Office Administrator
MacDonald Search Group
Vancouver, BC
Full-time
They are seeking a versatile, detail-oriented Bookkeeper / Office Administrator to handle day-to-day financial operations while overseeing general office management and executive support…
Added 1 hour ago
Bilingual Document Specialist
Sun Life Québec
Montreal, QC
Full-time
In this role, you'll be at the heart of our Group Benefits operations, partnering with cross-functional teams to transform complex plan designs into accurate, customer-ready contracts and…
Added 1 hour ago
Area Manager
Indigo Park Canada
Calgary, AB
Temporary
…day-to-day managing all functions (staffing, equipment, and overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure…
Added 1 hour ago
Senior Property Manager
Ripple Property Management
Calgary, AB
$65,000 to $80,000 CAD / year
Full-time
You're the main contact for overall property operations for owners and tenants in your unit portfolio From onboarding a unit, to showings and the final move-out inspection, you're the main…
Added 1 hour ago
Bilingual Document Specialist
Sun Life Québec
Quebec, QC
Full-time
In this role, you'll be at the heart of our Group Benefits operations, partnering with cross-functional teams to transform complex plan designs into accurate, customer-ready contracts and…
Added 1 hour ago
Accounts Payable Specialist
Vantage Group
Canada
$59,000 to $75,000 CAD / year
Full-time
…accounting staff to ensure accuracy and consistency across finance operations.• Perform additional responsibilities related to accounts payable as assigned, adapting to the department’s…
Added 1 hour ago
CSS Regional Lead - Associate Director
Aon
Toronto, ON
Full-time
Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
Added 1 hour ago
Certificate Specialist
Aon
Toronto, ON
Full-time
Resolves issues with impact on client relationships (external/internal where needed), client operations or technical methodology
Added 1 hour ago
CSS Team Lead
Aon
Toronto, ON
Full-time
Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems;
Added 1 hour ago
Senior Mining Account Executive
Aon
Regina, SK
Full-time
Develop and maintain specific knowledge of our mining client’s operations and risk exposures.
Added 1 hour ago
Senior Mining Account Executive
Aon
Vancouver, BC
Full-time
Develop and maintain specific knowledge of our mining client’s operations and risk exposures.
Added 1 hour ago
Account Executive - Mining
Aon
Toronto, ON
Full-time
Develop and maintain knowledge of client’s operations and risk exposures.
Added 1 hour ago
Senior Mining Account Executive
Aon
Calgary, AB
Full-time
Develop and maintain specific knowledge of our mining client’s operations and risk exposures.

Aon

CSS Team Lead

Toronto, ON, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Client Success Specialist - Team Lead

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

We are looking for an emerging leader to lead a medium-sized team of client success professionals. You will not only handle day-to-day work allocations, results and critical issues but also provide input into talent selection, performance management and the overall excellence of the Client Success team

Lead all aspects of employee performance and where appropriate, communicate disciplinary and corrective action
Make hiring decisions, evaluate and reward team performance, recommend training and development opportunities
Ensure the team is resolving inquiries and maintaining SLAs associated with Aon Client Services (ACS) service delivery
Schedule and coordinate personnel to accommodate workflow; distribute work assignments to Specialists based on specific levels of expertise.
Periodically review work performed by colleagues to verify that Specialists identify and retrieve relevant compliance documentation vital to process renewals, invoices and any other ACS results
Validate colleagues are performing the required activities to initiate and deliver a renewal, process an invoice, issue auto liability cards, issue urgent certificates, initiate endorsements and process other client requests
Follow-up with Specialists for status on large revenue renewals from Brokers, Account Executives, Regional Directors and Branch Managers and report on the status for month and quarter close
Ensure Specialists keep the system of record (ie: Xpress and Polaris) accurate and current. Accurate maintenance of documentation in FileNet
Assist Specialists in developing effective relationships with outsourced service providers. Coordinate activities with internal units as required.
Review specialist performance to determine if client fulfillment is following client expectations
Help colleagues troubleshoot and resolve basic client issues around ACS services.
Provide direction and mentorship to team members who are confronted with unfamiliar or complex client issues
Participate in office and client visits.
Take part in the development of client solutions with Producers and Client Relationship Managers as required.
Measure and maintain the client delivery standards through SLAs and matrix, ensuring that the entire team is working together to service the client.
Perform analyses and root cause assessments into servicing issues and bring them up to appropriate teams as required.
Routinely confer with the team to ensure they are properly supported and provided with appropriate tools and training.
Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems;
Develop, interpret, and ensure the consistent application of policies.
Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and ensure their resolution.

How This Opportunity Is Different

CSS Team Lead is an integral part of the ACS Leadership Model. This position works synonymously and in collaboration with Regional and National leaders. This colleague will have the opportunity to guide and mentor seasoned and new colleagues who are beginning their careers within Aon and the insurance industry. Working out of our Toronto Office, the Team Lead will be working with a diverse group of Account Executives, Brokers and shared service staff in a fast-paced environment supporting clients from all different commercial risk sectors. Successful candidates will understand the importance of cultivating significant relationships, leading inclusively and empowering employees to put their best foot forward while undertaking new challenges.

Skills And Experience That Will Lead To Success

Demonstrated leadership skills in leading service teams that support medium to large commercial clients
Proven technical competency in commercial insurance, capable of demonstrating innovative and controlled solutions
High level of ease with learning and using various tools and technologies, including but not limited to, intermediate- to advanced-level Excel skills (Pivot Tables, V-Lookup, complex formulas)
Ability to explain the value of standardized and centralized operations to communicate the value Aon brings to the most challenging clients
Experience in resource deployment and utilization management
Demonstrated strength in developing and coaching colleagues to consistently exceed client expectations
Finely honed interpersonal skills, including the ability to interact effectively with a wide variety of internal and external partners
Thriving in a fast-paced, result-driven environment that requires colleagues to multi-task, react quickly and perform tasks that are not routine
Ability to identify and analyze client needs to develop solid solutions
Must possess and maintain appropriate brokers’ license
Experience in internal platforms considered an asset but not required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2545571

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More about this job

Responsibilities

Lead and develop a team of client success specialists, overseeing work allocation, performance, hiring, coaching, and service delivery. Maintain client service standards and accurate records, resolve complex issues, coordinate with internal and external partners, and analyze service performance to improve operations.

Requirements

Candidates should have demonstrated leadership experience supporting medium-to-large commercial clients, strong commercial insurance expertise, and experience coaching colleagues and managing resources. They must hold and maintain an appropriate broker's license, be comfortable with advanced Excel and technology, and be legally authorized to work in Canada; sponsorship is not available.

Skills

Team Leadership
Commercial Insurance
Client Service
Performance Management
Coaching And Mentoring
Resource Deployment
Workforce Scheduling
Root Cause Analysis
Problem Solving
Microsoft Excel
Pivot Tables
VLOOKUP
Policy And Procedure Development
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Client Success
Aon Client Services
Team Leadership
Performance Management
Talent Selection
Resource Deployment
Utilization Management
Service Level Agreements
Client Service Delivery
Renewals
Invoices
Auto Liability Cards
Certificates
Endorsements
Xpress
Polaris
FileNet
Microsoft Excel
Pivot Tables
VLOOKUP
Compliance Documentation
Root Cause Analysis
Broker License
Outsourced Service Providers

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