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Added 6 mins ago
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Sales Technology Excellence and Enablement Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
We are the people who give possibilities purpose
Added 21 mins ago
SR
AZ Driver
Sunbelt Rentals - Atlantic Canada
Toronto, ON · Etobicoke, ON
- Full-time
Branches chevron_right Drivers chevron_right Operations & Management chevron_right Technicians chevron_right Equipment Rental Specialist chevron_right Sales Support Office
Added 21 mins ago
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Specialist
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Specialist, First Nations and Métis Relations works closely with the Manager & Director in providing key guidance in implementation of the strategic directions set out…
Added 36 mins ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 1 hour ago
AS
MARKETING SPECIALIST - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
Al-Ayn Social Care Foundation Canada (ASCFC) is looking to expand its operations in Canada and is currently seeking applicants who are self-motivated and passionate leaders who want to…
Added 2 hours ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
This is more than a job -- it's your entry point into the dynamic group insurance industry. As a Group Benefits Specialist, you'll gain hands-on experience with Canada's top benefits…
Added 3 hours ago
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Associate Controls Specialist,
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
At Automated Logic, a Carrier Company, we provide a work home for people who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the…
Added 3 hours ago
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Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 4 hours ago
UO
Manager, Partnerships & Engagement
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Operations and Impact, the incumbent leads the strategic development and management of external partnerships with a focus on community & industry partnerships for…
Added 4 hours ago
CD
Visual Merchandising Specialist - Yorkdale Mall (Toronto)
Christian Dior Couture
Toronto, ON
- Full-time
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment…
Added 4 hours ago
SD
Associate, Salaried Part Time Day
Shoppers Drug Mart
Mississauga, ON
- Part-time
…will likely be with your District Manager and your Pharmacy Operations Specialist, both of whom are dedicated to helping your business success and career…
Added 5 hours ago
ME
Full Time - Used Gear Repair Specialist
Mountain Equipment Company
Kelowna, BC
- $21.4 to $22.2 CAD / hour
- Full-time
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 5 hours ago
ME
Part Time - Used Gear Repair Specialist
Mountain Equipment Company
Kelowna, BC
- $21.4 to $22.2 CAD / hour
- Part-time
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 5 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
The Supporter Engagement Specialist independently solicits and secures support from an account portfolio of donors, participants, companies and third-party groups, to help donors give in…
Added 6 hours ago
W
Senior Subcontract Coordinator
Worley
Edmonton, AB
- Full-time
…Across consulting, engineering, procurement, construction, and operations, we help our customers create lasting value while supporting the transition to a more sustainable…
Added 6 hours ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 6 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 6 hours ago
M
Part Time - Used Gear Repair Specialist
MEC
Kelowna, BC
- $21.4 to $22.2 CAD / hour
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 6 hours ago
M
Full Time - Used Gear Repair Specialist
MEC
Kelowna, BC
- $21.4 to $22.2 CAD / hour
- Full-time
As a Used Gear Repair Specialist, you will help bring MEC Reuse and Gear Swap to life by creating a welcoming experience for members buying and selling quality second hand outdoor gear…
Added 6 hours ago
TL
Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania
the LEGO Group
Moose Jaw, SK
- Part-time
Part Time Sales Associate (Brick Specialist) - Ross Park Mall, Pittsburgh, PA
Added 6 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Hamilton, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator is an experienced MRO specialist with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…
Added 6 hours ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process.
Added 7 hours ago
CB
Regional Operations Specialist
COBS Bread
Remote, Canada
- Full-time
- Remote
We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high…
Added 7 hours ago
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Leasing Specialist
CAPREIT
Victoria, BC
- Other
Are you enthusiastic, customer-oriented and enjoy interacting with people?
Added 7 hours ago
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CSS Regional Lead - Associate Director
Aon
Toronto, ON
- Full-time
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

Aon

CSS Team Lead

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Client Success Specialist - Team Lead

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

We are looking for an emerging leader to lead a medium-sized team of client success professionals. You will not only handle day-to-day work allocations, results and critical issues but also provide input into talent selection, performance management and the overall excellence of the Client Success team

Lead all aspects of employee performance and where appropriate, communicate disciplinary and corrective action
Make hiring decisions, evaluate and reward team performance, recommend training and development opportunities
Ensure the team is resolving inquiries and maintaining SLAs associated with Aon Client Services (ACS) service delivery
Schedule and coordinate personnel to accommodate workflow; distribute work assignments to Specialists based on specific levels of expertise.
Periodically review work performed by colleagues to verify that Specialists identify and retrieve relevant compliance documentation vital to process renewals, invoices and any other ACS results
Validate colleagues are performing the required activities to initiate and deliver a renewal, process an invoice, issue auto liability cards, issue urgent certificates, initiate endorsements and process other client requests
Follow-up with Specialists for status on large revenue renewals from Brokers, Account Executives, Regional Directors and Branch Managers and report on the status for month and quarter close
Ensure Specialists keep the system of record (ie: Xpress and Polaris) accurate and current. Accurate maintenance of documentation in FileNet
Assist Specialists in developing effective relationships with outsourced service providers. Coordinate activities with internal units as required.
Review specialist performance to determine if client fulfillment is following client expectations
Help colleagues troubleshoot and resolve basic client issues around ACS services.
Provide direction and mentorship to team members who are confronted with unfamiliar or complex client issues
Participate in office and client visits.
Take part in the development of client solutions with Producers and Client Relationship Managers as required.
Measure and maintain the client delivery standards through SLAs and matrix, ensuring that the entire team is working together to service the client.
Perform analyses and root cause assessments into servicing issues and bring them up to appropriate teams as required.
Routinely confer with the team to ensure they are properly supported and provided with appropriate tools and training.
Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems;
Develop, interpret, and ensure the consistent application of policies.
Address unusual or difficult inquiries/situations through direct personal action or refer to the appropriate individuals; research complex issues and ensure their resolution.

How This Opportunity Is Different

CSS Team Lead is an integral part of the ACS Leadership Model. This position works synonymously and in collaboration with Regional and National leaders. This colleague will have the opportunity to guide and mentor seasoned and new colleagues who are beginning their careers within Aon and the insurance industry. Working out of our Toronto Office, the Team Lead will be working with a diverse group of Account Executives, Brokers and shared service staff in a fast-paced environment supporting clients from all different commercial risk sectors. Successful candidates will understand the importance of cultivating significant relationships, leading inclusively and empowering employees to put their best foot forward while undertaking new challenges.

Skills And Experience That Will Lead To Success

Demonstrated leadership skills in leading service teams that support medium to large commercial clients
Proven technical competency in commercial insurance, capable of demonstrating innovative and controlled solutions
High level of ease with learning and using various tools and technologies, including but not limited to, intermediate- to advanced-level Excel skills (Pivot Tables, V-Lookup, complex formulas)
Ability to explain the value of standardized and centralized operations to communicate the value Aon brings to the most challenging clients
Experience in resource deployment and utilization management
Demonstrated strength in developing and coaching colleagues to consistently exceed client expectations
Finely honed interpersonal skills, including the ability to interact effectively with a wide variety of internal and external partners
Thriving in a fast-paced, result-driven environment that requires colleagues to multi-task, react quickly and perform tasks that are not routine
Ability to identify and analyze client needs to develop solid solutions
Must possess and maintain appropriate brokers’ license
Experience in internal platforms considered an asset but not required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2545571

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More about this job

Responsibilities

Lead and develop a team of client success specialists, overseeing work allocation, performance, hiring, coaching, and service delivery. Maintain client service standards and accurate records, resolve complex issues, coordinate with internal and external partners, and analyze service performance to improve operations.

Requirements

Candidates should have demonstrated leadership experience supporting medium-to-large commercial clients, strong commercial insurance expertise, and experience coaching colleagues and managing resources. They must hold and maintain an appropriate broker's license, be comfortable with advanced Excel and technology, and be legally authorized to work in Canada; sponsorship is not available.

Skills

Team Leadership
Commercial Insurance
Client Service
Performance Management
Coaching And Mentoring
Resource Deployment
Workforce Scheduling
Root Cause Analysis
Problem Solving
Microsoft Excel
Pivot Tables
VLOOKUP
Policy And Procedure Development
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Client Success
Aon Client Services
Team Leadership
Performance Management
Talent Selection
Resource Deployment
Utilization Management
Service Level Agreements
Client Service Delivery
Renewals
Invoices
Auto Liability Cards
Certificates
Endorsements
Xpress
Polaris
FileNet
Microsoft Excel
Pivot Tables
VLOOKUP
Compliance Documentation
Root Cause Analysis
Broker License
Outsourced Service Providers

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