Relationship Lead - Health Solutions

Do you enjoy connecting with clients and helping tackle business problems? Do you see opportunity where others see roadblocks or challenges? If so, this opportunity might be for you. The Relationship Lead role provides an opportunity to develop strong relationships with clients built on the foundation of a global organization that is in the business of better decisions!

As part of an industry-leading team, you will empower results for clients by delivering innovative and effective solutions as part of our Health Solutions team.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Maintaining regular contact with clients and expanding relationships within their organization the Relationship Lead will ensure year over year growth of client revenue by expansion of revenue/services to existing clients and working with Producers (to and from them) to build relationships with prospective clients to support new logo revenue, new logos identified by Producer, RFP, Global and local relationships. By supporting clients achieving success, you will work to introduce other Aon solution lines and support the united Aon teams’ client relationships.

• Developing senior relationships within an organization - i.e., C-suite
• Managing and executing the client engagement agreements and modifying or expanding as required
• Leading the Aon Client Promise (ACP) discussions and activity that supports a positive experience for clients, and ensuring they participate in the ACP survey
• Ensuring that client satisfaction (as measured by the Net Promoter Score and/or through our formal client satisfaction check-in) is high and developing timely retention strategies where a jeopardy situation has been identified.
• Conducting annual planning meetings and developing strategies with support from the Delivery Lead (DL) consultant(s), your partner in creating a positive client experience.
• Leading general client communications (legislative updates, etc.)
• Meeting regularly with the Delivery Lead(s) to ensure understanding of client deliverables and their timing
• Joining the DL for client meetings and developing a strong partnership/team approach with the DL and supporting business units
• Onboarding new clients by ensuring coordination with finance, business units, etc. so that contracting, and engagement compliance is complete
• Leading budgets and the financial forecast by client
• Ensuring revenue/fees/commissions (if applicable) are received in a timely manner and accurately reflect expected levels
• Ensuring that the value of our service is well understood by the client
• In conjunction with sales, responsibility for hosting and supporting client roundtables and maintaining visibility with various industry organizations (CPBI, HRPA, other) within the local market.
  
  

How This Opportunity Is Different

The opportunity to work in a growth role that allows for the individual to grow, work with other functional areas, bring their individual strengths and opportunities to the table to build a practice and team that is stronger as a unit versus individual. Our Health Solutions practice is founded on the opportunity of our colleagues, we win as a team and lose as a team!

Skills And Experience That Will Lead To Success

• Hands-on experience in the Health Benefits realm is required
• Post-secondary degree or diploma in Business, Commerce or similar area of focus is preferred but not mandatory
• Proven ability to build, maintain and expand effective professional relationships across multiple stakeholder groups
• Natural curiosity coupled with a positive mindset and approach to problem solving
• Life Insurance license will be required within 12 months if not already held
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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