Find work in Canada.

320,140 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Information Systems Technician
Alterra Mountain Company
Kelowna, BC
…desktop and mobile systems, Microsoft 365 services, ERP and business applications, and related…
Added 1 min ago
Accounts Receivable Clerk
Alterra Mountain Company
Kelowna, BC
Business Diploma or Office Administration Certificate considered an asset
Added 1 min ago
Project Manager - Mining Consulting
WSP
Mississauga, ON
Promoting a culture of health, safety, and quality aligned with WSP’s Business Management System and project delivery standards.
Added 1 min ago
H
Specialist
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…through development and execution of provincial operational and business plans. The Specialist must work cross functionally within the provincial portfolio and across the organization to…
Added 1 min ago
M
Senior Accountant, Assurance and Accounting - Private Enterprise & Public Sector Audit
MNP
Vancouver, BC
- Full-time
…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information…
Added 1 min ago
M
Senior Accountant, Assurance and Accounting - Private Enterprise Services
MNP
Vancouver, BC
- Full-time
…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information…
Added 1 min ago
GP
Représentant(e) des ventes et du développement des affaires / Business Development Sales Representative
Global Payments Inc.
Calgary, AB · AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Business Development Representative to join our ever-evolving SMB Sales team and help shape the future of global…
Added 1 min ago
GP
Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
Added 1 min ago
GP
Associé Gestion des Partenariats / Partner Account Associate
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
…opportunities and create lasting value for clients, partners and the business. Your work will directly influence how Global Payments brings innovative payment and technology solutions to…
Added 1 min ago
N
Lead QA Test Engineer
Nasdaq
Toronto, ON
- Full-time
Background in quality process improvement or business process analysis.
Added 1 min ago
C&
Assistant Facilities Manager
Cushman & Wakefield
Toronto, ON
- Full-time
Associate’s degree in Facilities Management, Building Operations, Business, or a related discipline is required.
Added 1 min ago
D
Account Manager
Desjardins
Amqui, QC · Beauharnois, QC · Gatineau, QC · L'étang-du-nord, QC · La Pocatière, QC · Maria, QC · Montreal, QC · Quebec, QC · Rimouski, QC · Rivière-du-Loup, QC · Vaudreuil-Dorion, QC
- Full-time
…simple, innovative solutions that are adapted to their needs. Business development is a part of your team's daily life, and you understand the value of a strong network of contacts. Your…
Added 1 min ago
CI
Supervisor (Part Time)
Carters Inc.
Calgary, AB
- Part-time
Lead and execute an assigned business focus area through planning and detailed follow through
Added 1 min ago
Seasonal Stock Associate
Under Armour
St. John's, NL
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
Added 1 min ago
CP
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
…issues and ensuring compliance with government, customer, and business requirements. You will be involved in final product audits, coaching and training on documentation practices, and…
Added 1 min ago
CP
Quality Assurance Supervisor
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
Understanding of overall business needs and objectives.
Added 1 min ago
CP
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
…continuous improvement that meets government, customer, and business requirements. The focus is on preventing quality issues rather than detecting them. You will support product release,…
Added 1 min ago
CP
Lab Analyst
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
…length of experience within the industry, skillset, education, business needs, etc. Catalent is a global employer, and this salary range does not reflect positions that work in other…
Added 1 min ago
B
Cultivation Associate
BZAM
Ancaster, ON · Jerseyville, ON
- Full-time
…cannabis – and a great place to work – is the cornerstone of our…
Added 1 min ago
S
Seasonal Associate
Sephora
Prince George, BC
- $19.85 to $24.8 CAD / hour
…supporting both store operations and onstage service during peak business moments. You’ll create a welcoming experience while maintaining a stocked, visually ready store. If you thrive in a…
Added 16 mins ago
J
Consultant, Value and Risk Advisory
JLL
Vancouver, BC
- Full-time
Developing relationships both inside and outside JLL for the development of the business and to grow the service line
Added 16 mins ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Added 16 mins ago
WF
IT Manager, Maintenance and Procurement Systems
West Fraser
Quesnel, BC · Vancouver, BC
- Full-time
…will oversee a team of application specialists, partner with business leaders and lead the delivery of improvements to system performance, business processes, and operational…
Added 16 mins ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 16 mins ago
LD
Department Manager, Pharmacy
London Drugs Limited
Campbell River, BC
- $73.05 CAD / hour
- Other
Strong working knowledge of all aspects of the pharmacy business.

Aon

Resource Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

Apply About employer

More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

Report this job