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Added 8 mins ago
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Customer Service Specialist- Logistics
PheedLoop Events
Toronto, ON
- Full-time
…operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping customers successfully execute their events using PheedLoop’s technology and…
Added 8 mins ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
Inuvik, NT
- Full-time
Webhorse Technologies is currently seeking a talented Django Web Developer to join our team. As a Django Specialist, you will have the opportunity to utilize your coding skills to create…
Added 8 mins ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
If you’re experienced in real property management, facility planning, and delivering sustainable infrastructure solutions, we’d like to meet you.
Added 24 mins ago
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Mortgage Specialist
BMO
Duncan, BC · Nanaimo, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
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Mortgage Specialist
BMO
BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
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Mortgage Specialist
BMO
Surrey, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
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Mortgage Specialist
BMO
North Vancouver, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
B
Mortgage Specialist
BMO
Kelowna, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
B
Mortgage Specialist
BMO
Penticton, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
B
Mortgage Specialist
BMO
New Westminster, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
B
Mortgage Specialist
BMO
Vancouver, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
B
Mortgage Specialist
BMO
Maple Ridge, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
B
Mortgage Specialist
BMO
Burnaby, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 24 mins ago
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Mortgage Specialist
BMO
Burnaby, BC
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 37 mins ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Ensure backup, disaster recovery, and business continuity solutions are maintained, tested, and documented.
Added 38 mins ago
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Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…to be the industry’s trusted partner for innovative benefits…
Added 54 mins ago
Network & Systems Support Specialist Trainee CANADA
CLAAS
Regina, SK
The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to…
Added 1 hour ago
EM
Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
…organizations to understand their needs, design and stand up solutions that fit, and make sure those solutions actually deliver in production. The work is hands-on with cloud and broadcast…
Added 1 hour ago
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Sales Technology Excellence and Enablement Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Sales Technology Excellence and Enablement Specialist will act as a crucial link between our commercial teams and the Sales Enablement and Effectiveness (SEE) Team. This role involves…
Added 1 hour ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
…services de classe mondiale, du conseil stratégique et des solutions technologiques pour nos clients. Nous nous engageons à recruter les meilleurs talents et à leur offrir les moyens de…
Added 2 hours ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
A proactive, solutions-focused role, the Payroll Specialist takes ownership of complex payroll matters, conducts root cause analysis, identifies risks and impacts, and drives issues through…
Added 2 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Business Advisor plays a key role in advancing the City of Saint John’s commitment to providing responsive, consistent and high-quality customer service.
Added 2 hours ago
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Account Management Specialist Senior
Cummins
Clairmont, AB
- Full-time
We are looking for a talented Account Management Specialist Senior to join our team specializing in sales for our On-Highway segment in Alberta.
Added 2 hours ago
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Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Specialist I. The Power Systems Specialist is responsible for providing technical and engineering support for field work, and office work…
Added 2 hours ago
AA
Spécialiste en dimensionnement des systèmes d'air (Analyse de Performance) / Air System Sizing Specialist (Performance Analysis)
Airbus Aircraft
Montreal, QC
- Full-time

Aon

Resource Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

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More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

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