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Added 9 mins ago
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Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Given the complexity and strategic importance of the client portfolio assigned to this role, previous Group Benefits experience is required. The successful candidate will support strategic…
Added 9 mins ago
J
Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
…to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new…
Added 9 mins ago
Vice-Président / Vice-Présidente Finance et administration
Tink Profitabilité Numérique
Montreal, QC
Assurer la supervision stratégique du département Ressources humaines et acquisition de talent : expérience employé·e, recrutement, politiques RH, relations de travail, gestion de la…
Added 25 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
…resolve systems issues within the RBC supported solution. The Lead Application Administrator will support one to many applications and the associated technical environment. An expert…
Added 25 mins ago
BC
BCG Platinion | Senior AI Tech Consultant, Enterprise Solutions
Boston Consulting Group
Toronto, ON
- $160,000 CAD / year
- Full-time
…experts globally work across all industries and provide deep experience and expertise across a number of topics including Digital Transformation, Data & Digital Platforms, AI at Scale,…
Added 38 mins ago
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Sr. Telecom Designer / Reviewer
Actalent
New Westminster, BC
- $43 to $60 CAD / hour
- Full-time
Reporting to the Telecom Program Lead, the Sr. Designer will have accountability for the design of telecom projects. The Sr. Designer must be comfortable designing technical solutions…
Added 39 mins ago
Senior Benefits Consultant - Westland Benefits
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC · Surrey, BC
…(Richmond/Surrey) offices. If you’re passionate about managing client relationships, delivering strategic benefits solutions, and helping businesses protect what matters most to their…
Added 39 mins ago
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Human Resources Business Partner (4-Month Contract)
Acosta
Mississauga, ON
- Full-time
…business unit and operating units. Utilizing your functional experience, flexibility, creativity, and project management skills, you will assist on special projects and new program…
Added 39 mins ago
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Event Producer, B2B
Acosta
Toronto, ON
- Full-time
…Commercial Events (B2B) portfolio. As an Events Producer, you will lead on designing and producing events and conferences for top Global clients such as Rogers, Shopify, Facebook, Google…
Added 54 mins ago
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Interim Lead
sephora.com
Edmonton, AB
- $20 to $23.55 CAD / hour
- Full-time
Your Role at Sephora: As an Interim Lead, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to…
Added 54 mins ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition…
Added 54 mins ago
R
Manager, Complex Property Tax
Ryan
Calgary, AB
- Full-time
…services for assigned clients. The Manager maintains existing client relationships and focuses on property tax management and minimization opportunities. The Manager reviews and evaluates…
Added 1 hour ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
…fashion. As a strategic partner, this role will help advise and lead clients and peers on industry trends and ways to harness different technology solutions to drive long-term value.…
Added 1 hour ago
TB
Sales Associate-2
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
Added 1 hour ago
GP
Représentant(e) des ventes et du développement des affaires / Business Development Sales Representative
Global Payments Inc.
Calgary, AB · AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…besoins jusqu’à la conclusion de l’entente, en offrant une expérience client exceptionnelle tout en atteignant et en dépassant les objectifs de…
Added 1 hour ago
GP
Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
…négociation et à la conclusion des ententes, tout en assurant une expérience harmonieuse qui inspire confiance aux clients et génère des…
Added 1 hour ago
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Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
…to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new…
Added 1 hour ago
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Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
…support technological advancement, sustainability, and human experience. We bring together mechanical, electrical, structural, and civil engineering experts to solve complex design…
Added 1 hour ago
RB
Senior Project Manager-Regulatory, Risk Remediation
Royal Bank of Canada
Toronto, ON
- Full-time
Lead complex regulatory risk and compliance projects from initiation through implementation and closure.
Added 1 hour ago
TC
Residential Child and Youth Worker with Overnight Awake Scheduling, Temp Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
AH
Respiratory Therapist II - OR
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Reporting to the Respiratory Therapist II - Operating Room, Clinical Lead, Anesthesia/Maintenance/Special Procedures, this position provides quality patient care to the OR suites, out of OR…
Added 1 hour ago
AH
Respiratory Therapist II - OR
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Respiratory Therapist II - Operating Room, Clinical Lead, Anesthesia/Maintenance/Special Procedures, this position provides quality patient care to the OR suites, out of OR…
Added 1 hour ago
TN
Mortgage Agent
True North Mortgage
Windsor, ON
- Full-time
At True North Mortgage we put the customer experience first! We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. Plus, we are…
Added 1 hour ago
TN
Mortgage Agent
True North Mortgage
Langley (District), BC · Langley, British Columbia
- Full-time
At True North Mortgage we put the customer experience first! We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. Plus, we are…
Added 1 hour ago
TN
Mortgage Agent
True North Mortgage
Bedford, NS
- Full-time
At True North Mortgage we put the customer experience first! We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. Plus, we are…

Aon

Resource Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

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More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

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