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Added 15 mins ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 29 mins ago
TL
Commercial & Corporate Lawyer
Toronto Lawyers Association
Toronto, ON
- Full-time
Partner with legal and business stakeholders to identify and manage contractual, regulatory, and commercial risks.
Added 29 mins ago
TL
Labour & Employment Lawyer
Toronto Lawyers Association
Toronto, ON
- Full-time
Partner with HR, employee relations, benefits, compensation, and business leaders to identify and manage employment-related legal and regulatory risks.
Added 30 mins ago
S
Comptable de Fonds Sénior/Senior Fund Accountant
Sagard
Montreal, QC
- Full-time
Added 44 mins ago
M
Contrôleur(e) financier(ère)
Mirego
Quebec, QC
- Full-time
Tu analyses la rentabilité par mandat, par client et par équipe et produis les analyses de coûts et de marges qui soutiennent les décisions de pricing.
Added 44 mins ago
D
Account Manager, Business
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC · Complexe Desjardins Montréal
- Full-time
…agreements with clients. You balance portfolio profitability with client/partner satisfaction. You maintain personal business relationships with strategic and important clients - primarily…
Added 1 hour ago
S
First Aid Instructor
SafetyCo
Barrie, ON
- Part-time
Travel to client locations and SafetyCo training locations as required.
Added 1 hour ago
WI
Senior Conveyance Engineer – Civil Engineering
WSP in Canada
Mississauga, ON
- Full-time
In this role, you will guide multidisciplinary teams, build trusted client relationships, mentor emerging professionals, and contribute to the growth of WSP’s Conveyance practice through…
Added 1 hour ago
WI
Lead Conveyance Engineer - Civil Engineering
WSP in Canada
Mississauga, ON
- Full-time
…investments, mentor future engineering talent, and strengthen client partnerships within a growing Water & Wastewater Conveyance…
Added 1 hour ago
WI
Lead Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
…investments, mentor future engineering talent, and strengthen client partnerships within a growing Water & Wastewater Conveyance…
Added 1 hour ago
WI
Senior Conveyance Engineer – Civil Engineering
WSP in Canada
Markham, ON
- Full-time
In this role, you will guide multidisciplinary teams, build trusted client relationships, mentor emerging professionals, and contribute to the growth of WSP’s Conveyance practice through…
Added 1 hour ago
WI
Lead Conveyance Engineer - Civil Engineering
WSP in Canada
Vaughan, ON
- Full-time
…investments, mentor future engineering talent, and strengthen client partnerships within a growing Water & Wastewater Conveyance…
Added 1 hour ago
WI
Senior Conveyance Engineer – Civil Engineering
WSP in Canada
Vaughan, ON
- Full-time
In this role, you will guide multidisciplinary teams, build trusted client relationships, mentor emerging professionals, and contribute to the growth of WSP’s Conveyance practice through…
Added 1 hour ago
WI
Senior Conveyance Engineer – Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
In this role, you will guide multidisciplinary teams, build trusted client relationships, mentor emerging professionals, and contribute to the growth of WSP’s Conveyance practice through…
Added 1 hour ago
OC
Senior ERP Functional Consultant
OERP Canada
Toronto, ON
- Internship
This is a pivotal role where you will serve as a primary client advisor, driving strategic ERP initiatives from conception to completion. You will leverage your extensive Odoo expertise to…
Added 1 hour ago
WI
Lead Conveyance Engineer - Civil Engineering
WSP in Canada
Markham, ON
- Full-time
…investments, mentor future engineering talent, and strengthen client partnerships within a growing Water & Wastewater Conveyance…
Added 1 hour ago
B
Associate Director, Investment Platform (Contract)
BMO
Toronto, ON
- Full-time
…capabilities that support investment professionals and enhance client outcomes across the wealth…
Added 1 hour ago
H(
Regional Manager
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
…block of participating employers and their employees to meet client needs and promote HOOPP’s values and initiatives. The individual in this role needs to be able to understand, communicate…
Added 1 hour ago
MF
District Sales Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 1 hour ago
MF
Business Development Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 1 hour ago
MF
Business Development Manager
Mackenzie Financial Corporation
Vancouver, BC
- Other
…business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 1 hour ago
MF
Business Development Manager (Asian Services)
Mackenzie Financial Corporation
Vancouver, BC
- Other
…business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their…
Added 1 hour ago
MF
Senior Administrative Assistant
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 1 hour ago
MF
Business Development Manager
Mackenzie Financial Corporation
Montreal, QC
- Other
…1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they…
Added 1 hour ago
MF
District Sales Associate
Mackenzie Financial Corporation
Vancouver, BC
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

Aon

Resource Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

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More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

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