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Added 7 mins ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Your success in this role will be measured by achieving high PM/Customer satisfaction, meeting scope and specification compliance, and adhering to budgetary guidelines.
Added 7 mins ago
SA
Leadership Career Opportunities
Steele Auto Group
Dartmouth, NS · NB · PE · NL
- Full-time
As Atlantic Canada’s largest automotive group, with 50+ locations across the Atlantic provinces, we deliver exceptional customer experiences by putting our people first. We invest in…
Added 7 mins ago
AI
Billing Team Lead
Ainsworth Inc
Surrey, BC
- Full-time
Minimum 2 years of leadership, supervisory, or team lead experience preferred.
Added 7 mins ago
S
Scrap Commodity Trader
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 21 mins ago
GP
Représentant(e) des ventes et du développement des affaires
Global Payments Inc.
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Strengthen local market influence by developing strategic referral networks and partnerships that increase lead generation, accelerate customer acquisition and expand market reach.
Added 37 mins ago
CB
Food Safety & Quality Assurance Manager
Cerelia Bakery Canada LP
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
…Commercial teams to proactively manage quality performance, lead audits and customer interactions, investigate quality issues, and develop a high-performing Quality team committed to…
Added 1 hour ago
IR
CNC Machine Programmer/Operator
Ingersoll Rand
Barrie, ON
- Full-time
…production schedules, safety and quality standards, and meet customer needs. The best person for this position will have experience in a similar environment and have the ability to execute…
Added 1 hour ago
NF
Grocery Department Manager Full Time Day
No Frills
Fredericton, NB
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 1 hour ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve…
Added 1 hour ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve…
Added 1 hour ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Experience adapting to new business environments business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve…
Added 1 hour ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
…vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution…
Added 1 hour ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
…vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution…
Added 1 hour ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
…vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and digital solution…
Added 1 hour ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience adapting to new business environments, business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve…
Added 1 hour ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience adapting to new business environments, business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve…
Added 1 hour ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience adapting to new business environments, business and technical teams, coordinating with vendors, managing stakeholder relationships, and facilitating collaboration to achieve…
Added 2 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of M365 Copilot, Copilot Cowork, Work IQ,…
Added 3 hours ago
BB
Civil Superintendent – Infrastructure & Road Construction
BA Blacktop Group of Companies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
…contract requirements, and budget constraints, meeting both customer schedules and the established plans and…
Added 3 hours ago
LS
AI Lead - Build our new B2B SaaS Business
Lighthouse Software Group
Canada
- Full-time
Lighthouse Software Group is looking for an AI Lead to build and lead it from day one. We partner with vertical market software businesses to identify high-impact opportunities where AI can…
Added 3 hours ago
IA
Inside Sales / Account Development
Imaged Advertising Creations
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
…opportunity to grow into field account management and larger customer relationships as your experience and results…
Added 3 hours ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
Proven experience with a track record of success in a direct hunting, B2B sales role and quota achievement.
Added 3 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Proven experience with a track record of success in a direct hunting, B2B sales role and quota achievement.
Added 3 hours ago
CC
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Previous sales experience (recent experience strongly preferred) with a track record of success is required
Added 4 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some…

Aon

Resource Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

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More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

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