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Added 22 mins ago
Customer Solution Director Presales AMS
Syntax
Thornhill, ON
The Customer Solution Director plays a critical role within Syntax’s SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution…
Added 22 mins ago
R
Print Clerk
Ricoh
Stony Plain, AB
- Full-time
…with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We…
Added 37 mins ago
RB
Client Advisor
Royal Bank of Canada
Northern Bruce Peninsula, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 37 mins ago
RB
Senior Manager, Application Development and Integration
Royal Bank of Canada
Toronto, ON
- Full-time
…partners, bridge the gap between business goals and technological solutions. Manage and provide leadership to the delivery team and ensure the successful completion of projects and…
Added 1 hour ago
DF
Sales Specialist
DK Flooring Expert
Brampton, ON
- Full-time
Role Description The Sales Specialist is a full-time, on-site role based in Vaughan, ON. This position is responsible for greeting and consulting with homeowners, understanding their needs,…
Added 1 hour ago
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Senior Specialist, Tax Reporting Operations & Regulatory Initiatives
CIBC
Toronto, ON
- Full-time
As a Senior Specialist, Tax Reporting Operations & Regulatory Initiatives, you will be responsible for ensuring that Tax Reporting delivers quality reporting to both the CRA and clients…
Added 1 hour ago
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IT Architecture Specialist
CAE
Ottawa, ON · Montreal, QC · Mirabel, QC · Halifax, NS
- Full-time
Design end-to-end technology solutions that integrate applications, data, and infrastructure components.
Added 1 hour ago
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…projects to see further and to do things differently, to fuel the success of Canadian…
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- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
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- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
Sr. Technical Support Specialist
Open Text Corporation
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The Senior Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation…
Added 1 hour ago
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Customer Success Manager
Corporate Traveller Canada
Calgary, AB
- Full-time
Role Description The Customer Success Manager role is a full-time, on-site position based in Calgary, BC. This role focuses on building strong relationships with business clients,…
Added 1 hour ago
HI
Surgical Sales Specialist - Southwestern Ontario
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Toronto, ON
- Full-time
Job Summary: Hologic is seeking a dynamic and driven Surgical Sales Specialist to join our Canadian sales team. The ideal candidate will have a strong background in medical device sales,…
Added 2 hours ago
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Sales Support Specialist - Scarborough Ontario, Canada
Piedmont Plastics
Toronto, ON · Scarborough, ON
- Full-time
At Piedmont Plastics, we are a family, and believe our people are the foundation of our success. Our company culture is engrained in every facet of our business, and we are devoted to…
Added 2 hours ago
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Specialist, Institutional & Pension Accounting
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- Full-time
CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information…
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Quality Control Specialist
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…2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our…
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Bora Pharmaceuticals
Mississauga, ON
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…it as our mission, our duty, our responsibility, to make our success and our customer’s success more…
Added 3 hours ago
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We are looking for an IT Data Specialist for our Financial Crime & Risk Management systems (Oracle - Transaction Monitoring and Customer Risk Rating solutions). You will have the…
Added 3 hours ago
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Added 3 hours ago
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Spécialiste, Ingénierie Logicielle / Specialist, Software Engineering
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- Full-time
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Systems & Technology Training Specialist
Optimize Financial Group
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…long-term financial goals. We provide personalized financial solutions spanning portfolio management, tax planning, debt management, retirement planning, and estate strategies. Our holistic…
Added 3 hours ago
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Commerce Specialist
Flywheel
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Flywheel’s suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance…
Added 3 hours ago
F
Senior Commerce Specialist
Flywheel
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- Full-time
The Senior Commerce Specialist leads a portfolio of accounts across multiple eCommerce platforms (Amazon, Walmart, Target, and others), blending retail optimization with media strategy to…
Added 3 hours ago
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Senior Commerce Specialist
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- Full-time
The Senior Commerce Specialist leads a portfolio of accounts across multiple eCommerce platforms (Amazon, Walmart, Target, and others), blending retail optimization with media strategy to…

Aon

Resource Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

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More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

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