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Added 13 mins ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Soutenir les responsables de ligne de service et gérer le programme de formation du compte, incluant la création de documents, le suivi et la production de rapports, tout en assurant la…
Added 29 mins ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
A proactive, solutions-focused role, the Payroll Specialist takes ownership of complex payroll matters, conducts root cause analysis, identifies risks and impacts, and drives issues through…
Added 58 mins ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Specialist I. The Power Systems Specialist is responsible for providing technical and engineering support for field work, and office work…
Added 1 hour ago
SE
Project Design Specialist/ Spécialiste en conception de projets
Siemens Energy
Montreal, QC
- Full-time
In response to field failures, you will be involved in root cause analysis for components in which you have developed expertise.
Added 1 hour ago
AS
MARKETING SPECIALIST - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
The Marketing Specialist will work in collaboration with the marketing director to oversee all marketing aspects of this growing business. From planning, communicating, directing and…
Added 1 hour ago
AA
Spécialiste en dimensionnement des systèmes d'air (Analyse de Performance) / Air System Sizing Specialist (Performance Analysis)
Airbus Aircraft
Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
Added 1 hour ago
B
Mortgage Specialist
BMO
Pointe-Claire, QC · Vaudreuil-Dorion, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 2 hours ago
CM
Human Resources Business Partner
Canadian Mental Health Association Simcoe County
Barrie, ON
- Other
…Manager Human Resources and Organizational Development, and specialist colleagues, including the HR & OD Specialist, Recruitment Specialist and Health & Safety Specialist, to ensure…
Added 2 hours ago
CV
Event Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
…collaborative and results-driven individual for the position of Event Specialist. We are proud and honoured to have been recognized as one of BC’s Top Employers for a seventh consecutive…
Added 2 hours ago
B
Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 2 hours ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Position: Managed Accounts Supervision Specialist
Added 2 hours ago
B
Credit Funder
BMO
Montreal, QC · HO
- Full-time
Executes work to deliver timely, accurate, and efficient service.
Added 4 hours ago
AS
AML/ATF Officer
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Post-Secondary education in a related field (business, law, economics, criminology) or equivalent experience
Added 4 hours ago
C
ServiceNow Business System Architect
CGI
Toronto, ON
- Full-time
ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)
Added 5 hours ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants,…
Added 6 hours ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Full-time
…maybe known a Drug Access Navigator, Medication Reimbursement Specialist or BPMH…
Added 6 hours ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
Charlottetown, PE
- Full-time
We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Insurance Advisor Life, Health & Wealth…
Added 6 hours ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
…coverage. Conduct 85%+ in-person sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth…
Added 6 hours ago
CR
Parts & Sales Support Specialist - Refrigeration & HVAC
CIMCO Refrigeration
Moncton, NB · NS · Dartmouth, NS
- Full-time
CIMCO is looking for a Parts & Sales Support Specialist to support our service, sales, and project teams across Atlantic Canada. This role is responsible for sourcing materials, preparing…
Added 6 hours ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Charlottetown, PE
- Full-time
We are looking for self-motivated, highly driven and entrepreneurial individuals to join our Field Sales team at RBC Insurance. As an accredited Insurance Advisor Life, Health & Wealth…
Added 6 hours ago
T
Marketing And Advertising Specialist
TaxTron
Toronto, ON
- Full-time
Role Description This is a full-time, on-site Marketing and Advertising Specialist role based in Toronto, ON. The specialist will plan, execute, and optimize marketing campaigns to promote…
Added 6 hours ago
CB
Regional Operations Specialist
COBS Bread
Remote, Canada
- Full-time
- Remote
We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high…
Added 7 hours ago
VG
Accounts Payable Specialist
Vantage Group
Canada
- $59,000 to $75,000 CAD / year
- Full-time
The Accounts Payable Specialist is responsible for efficiently managing invoice acquisition and processing, supporting account reconciliations, verifying bank accounts, and handling…
Added 7 hours ago
C
Leasing Specialist
CAPREIT
Victoria, BC
- Other
1-2 years’ experience in customer service, sales, office administration or related field.

Aon

Resource Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Resource Manager

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Risk.

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team.
Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Oversees resources to accommodate workflow; and manage client deliverables.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests.
Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables.
Troubleshoots and resolves client issues around ACS deliverables; escalate/engage as required to leadership.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management.
Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition.
Manages special projects to streamline processes handled by offshore/onshore ACS partners.

How This Opportunity Is Different

The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members. The Resource Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.

Skills And Experience That Will Lead To Success

Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience.
Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management.
Strong interpersonal skills, with the ability to interact effectively at various levels.
Proficient use of technology to meet the expectation of both internal and external clients
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Ability to identify and analyze client needs to develop solid solutions.
Proven leadership skills in a team environment.
Must maintain appropriate brokers license.
Available to travel as needed/required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544651

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More about this job

Responsibilities

Oversee resource allocation, team performance, client deliverables, and service quality for onshore and offshore teams, ensuring transactions are accurate, timely, and compliant. Resolve and escalate client issues, guide employee development, support client solutions and transitions, and lead projects to improve processes.

Requirements

Requires at least three years of experience as a Client Success Specialist and more than seven years of commercial insurance or related business experience, along with technical insurance expertise and resource management experience. Candidates must demonstrate leadership, strong interpersonal and analytical skills, maintain an appropriate broker’s license, and be available to travel as needed.

Skills

Commercial Insurance
Resource Deployment
Utilization Management
Client Satisfaction
Client Issue Resolution
Employee Development
Performance Evaluation
Workflow Management
Client Deliverables
Compliance And Controls
Process Development
Project Management
Leadership
Interpersonal Communication
Client Needs Analysis
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Risk
Client Success Specialist
Resource Management
Resource Deployment
Utilization Management
Client Satisfaction
Onshore And Offshore Teams
Genpact CSS
ACS Deliverables
ARS Field Office Management
Renewals
Invoice Processing
Auto Liability Slips
Certificates
Endorsements
Client Service
Employee Development
Training
Performance Evaluation
Workflow Management
Compliance
Controls
Process Development
Process Improvement
Transition Planning
Broker License
Client Solutions

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