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Added 8 hours ago
R
VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
…association leadership, and generate warm introductions through technology partners, alumni and existing…
Added 8 hours ago
R
VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
…association leadership, and generate warm introductions through technology partners, alumni and existing…
Added 11 hours ago
TL
CTO (Chief Technology Officer)
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
We are growing quickly. Total Life ranks in the top 10 of the Deloitte Technology Fast 50 (Canada) and #5 in healthcare on the Inc. 5000. We have also been named to the C100 and are a…
Added 12 hours ago
CS
T26-268 Temporary, Full-Time, Resource Teacher
Chilliwack School District No. 33
Chilliwack, BC
- Full-time
demonstrated commitment to use technology for teaching and to communicate consistently and effectively with parents and students
Added 20 hours ago
SS
Marché Privés - Comptabilité et administration des fonds, vice-président/ Private Markets - Fund Accounting & Administration, Vice President
State Street
Montreal, QC
- Full-time
Added 23 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 1 day ago
A
Sales Director
Acosta
Mississauga, ON
- Full-time
…well as company objectives and initiatives. Involve marketing, technology, and sales support as needed to accomplish…
Added 1 day ago
K
Strategy Intern
Kensington
Toronto, ON
- Internship
Collaborate with business leaders to develop metrics and benchmarks (i.e., KPIs) to measure key functions and initiatives using data and technology.
Added 1 day ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Execute risk-based IT internal audits covering operational, financial, compliance, and technology processes.
Added 1 day ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 day ago
PI
VP, Software Engineering
Photonic Inc.
Coquitlam, BC
- $238,700 to $328,300 CAD / year
- Full-time
Added 1 day ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Execute risk-based IT internal audits covering operational, financial, compliance, and technology processes.
Added 1 day ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 day ago
P
Assistant Controller
Punt
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
Experience with NetSuite, multi-entity accounting, high-volume transaction environments, payment processors, or a fast-growing technology company would be especially valuable.
Added 1 day ago
D
Commercial Principal, Corporate Insights – Technology & Software (North America)
Dialectica
Montreal, QC
- Full-time
Corporates are the next major growth engine for Dialectica's business, and Technology & Software is where we intend to win first in North America. This is a quota-carrying role: you will…
Added 1 day ago
ZI
Senior Writer
ZenaTech Inc.
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
ZenaTech is a global, Nasdaq-listed technology company focused on design and manufacturing AI-powered drones, providing Drone-as-a-Service (DaaS) and enterprise software offerings, and…
Added 1 day ago
B
DOMAIN LEAD – AIR AND AEROSPACE SUPPLY CHAIN
BDC
Montreal, QC
- Full-time
…engagement, the Domain Lead combines deep supply chain expertise with technology- and AI-enabled insights to build trusted relationships, identify capability gaps and supplier development…
Added 1 day ago
B
DOMAINE LEAD – NAVAL AND MARITIME SUPPLY CHAIN
BDC
Montreal, QC
- Full-time
…engagement, the Domain Lead combines deep supply chain expertise with technology- and AI-enabled insights to build trusted relationships, identify capability gaps and supplier development…
Added 1 day ago
Manager, Financial Planning & Analysis (GRM Finance)
Scotiabank
Toronto, ON
…site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical…
Added 1 day ago
TI
Director, PMO Transformation Programs, Segmentation
TekStaff IT Solutions
Toronto, ON
- Contract
Extensive experience partnering across business and technology teams to translate strategic priorities into integrated delivery plans, manage cross-functional dependencies, and ensure…
Added 1 day ago
FI
Program Director - PMO Transformation, Segmentation
FP Inc.
Toronto, ON
- $110 to $128 CAD / hour
- Contract
Extensive experience partnering across business and technology teams to translate strategic priorities into integrated delivery plans, manage cross-functional dependencies, and ensure…
Added 1 day ago
WO
Senior Financial Analyst
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
Ensure technology tools reflect the right outputs to internal stakeholders by partnering with other internal departments.
Added 1 day ago
S
Regional VP, Operations Atlantic
Sysco
Halifax, NS · Sysco Halifax
- Full-time
Resource Management and Optimization: Manage and optimize resources, including personnel, equipment, technology, and facilities. Ensure efficient resource allocation to maximize…
Added 1 day ago
CI
Staff Engineer
ChargeLab Inc.
Toronto, ON
- Full-time
A demonstrated record of driving innovation that measurably accelerated a technology organization, not only shipping features
Added 1 day ago
Sr. Business Manager
Softchoice
Toronto, ON
At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the…

AOS

Senior IT Specialist, Level 3

Grimsby, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Help clients move forward with technology they can rely on.

AOS is looking for an experienced, hands-on IT professional to lead technical project delivery, solve complex problems, and help clients get lasting value from their technology. We support clients across managed IT and security, networks and infrastructure, print and document management, mobile and connectivity, and AI and automation. As we grow, we are strengthening our systems, processes, and technical capabilities to deliver consistent, high-quality service.

Our values: Integrity, Responsibility, and Connection guide how we work: communicate honestly, take ownership, and build strong relationships with clients and teammates.

About The Role

Reporting to the VP, People and Business Operations, you will work across Solutions and Managed Services as a senior individual contributor and Level 3 escalation resource
You will lead complex technical implementations, resolve advanced issues, and ensure completed solutions are secure, well documented, and ready for ongoing support. This role has no direct reports, but your technical judgment and knowledge sharing will help strengthen the team.

What You’ll Do

Deliver technical projects: Lead planning, implementation, testing, and closeout for infrastructure, network, cloud, migration, and security work.
Resolve complex issues: Troubleshoot Level 3 escalations, support major incidents, coordinate with vendors, and address root causes to prevent repeat problems.
Own delivery quality: Complete work to the agreed scope and timeline, validate results, and raise risks or missing information early.
Keep clients informed: Explain technical issues clearly, communicate progress and next steps, and follow through on commitments.
Prepare complete handoffs: Keep configurations, project notes, and technical documentation current. Confirm monitoring, security controls, support procedures, and ownership before transition to Managed Services.
Support the team: Share knowledge, contribute to better ways of working, and help with post-implementation support.

What You Bring

Advanced experience delivering technical projects in an MSP or multi-client environment.
Proven ability to resolve complex technical issues, manage high-impact incidents, and work effectively with vendors.
Deep expertise in key technical areas, supported by a strong working knowledge of Microsoft 365, Windows Server, virtualization, networking, firewalls, cloud services, backup, and security.
Strong troubleshooting, documentation, prioritization, and client communication skills.
The ability to work independently, collaborate across teams, and stay calm and practical under pressure.
Relevant certifications or equivalent demonstrated experience. Advanced certifications aligned with your technical strengths are an asset

How We Work

We value people who take pride in their work and see it through. In this role, you’ll be expected to

Plan your time, manage priorities, and keep tickets and documentation current.
Follow agreed processes and meet technical, security, and quality standards
Respond promptly and flag barriers before they affect delivery.
Bring recommendations, use sound judgment, and keep the client experience in focus
Welcome feedback, keep learning, and support your teammates
Provide onsite and remote support, with flexibility for scheduled project work and urgent client needs.
Success means reliable project delivery, clear communication, complete documentation, and smooth transitions into ongoing support.

Interested?

If you enjoy solving complex problems, taking ownership, and delivering work you’re proud of, we’d like to hear from you. Apply with your resume and a brief overview of your strongest technical areas and relevant project experience.

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More about this job

Responsibilities

Lead complex infrastructure, network, cloud, migration, and security projects from planning through testing and closeout, while resolving Level 3 escalations and supporting major incidents. Ensure delivery quality through clear client communication, complete documentation, secure configurations, and smooth handoffs to Managed Services.

Requirements

Requires advanced experience delivering technical projects in an MSP or multi-client environment, resolving complex issues, managing high-impact incidents, and coordinating with vendors. Candidates should have deep expertise in relevant technical areas, working knowledge of Microsoft 365, Windows Server, virtualization, networking, firewalls, cloud, backup, and security, plus strong troubleshooting, documentation, prioritization, and communication skills.

Skills

Technical Project Delivery
Level 3 Troubleshooting
Incident Management
Microsoft 365
Windows Server
Virtualization
Networking
Firewalls
Cloud Services
Backup
Cybersecurity
Technical Documentation
Vendor Coordination
Client Communication
Infrastructure Migration
Root Cause Analysis

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Managed Services Provider
Technical Project Delivery
Infrastructure
Networking
Cloud Services
Microsoft 365
Windows Server
Virtualization
Firewalls
Backup
Cybersecurity
Security Controls
Infrastructure Migration
Level 3 Escalation
Major Incident Management
Root Cause Analysis
Vendor Coordination
Technical Documentation
Monitoring
Print Management
Document Management
Mobile Connectivity
AI
Automation
Project Testing
Project Closeout
Client Communication
Post-Implementation Support

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