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Added 8 mins ago
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Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
…reliability, and help them think about their own governance and trust posture as they adopt ServiceNow's AI capabilities themselves. The way you operate is part of how ServiceNow is…
Added 23 mins ago
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Growth Operations Manager
nesto
Montreal, QC
- Full-time
At Nesto Group, you'll be part of a collaborative organization where innovation, speed, trust, expertise, and continuous learning go hand in hand. Whether you're shaping strategy,…
Added 23 mins ago
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Head of Supply Chain - Canada
Beiersdorf
Montreal, QC
- Full-time
…support promotions, seasonal peaks, growth and continuity. Lead recovery from supply and logistics…
Added 23 mins ago
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Senior Analyst, Marketing Science
PHD
Toronto, ON
- Full-time
Lead a small team of Analysts and draw from wider Data Analytics resources within the organization, including Data Engineering
Added 38 mins ago
BE
Director, Strategic Communications
BC Energy Regulator
Fort St. John, BC
- Full-time
Lead the BCER’s enterprise issues and reputation management, establishing strategies and coordinated organizational responses to emerging public, media, political, and stakeholder issues…
Added 38 mins ago
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Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Lead the forecasting process locally: build assumptions and scenarios, gain cross-functional alignment, and clearly communicate forecast outputs, sensitivities, and risks.
Added 38 mins ago
Senior Architectural Contract Construction Administrator (Prince George, BC)
DIALOG
Vancouver, BC
Lead DIALOG’s on-site architectural construction administration activities for the UHNBC Acute Care Tower.
Added 52 mins ago
CP
Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also…
Added 52 mins ago
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Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Lead and conduct audit engagements and follow-up reviews as determined by the internal audit plan. These may include system control reviews of business applications and IT infrastructure,…
Added 52 mins ago
KG
Controller
Kelson Group Property Management
Kamloops, BC
- $125,000 to $150,000 CAD / year
- Full-time
…management. As a member of the senior leadership team, you will lead and mentor the accounting group while partnering closely with operational leaders across the business to support…
Added 52 mins ago
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Senior Director, Product & Platform Trust
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You will lead an organization spanning application security, trust engineering, and product management including product-team enablement. Together, these teams will develop the tools,…
Added 52 mins ago
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Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
Lead structural, foundation and geotechnical engineering for major power and infrastructure projects.
Added 52 mins ago
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Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Help shape a future where NAIT's employee and labour relations practices strengthen trust, support organizational stability, and help people and teams thrive.
Added 53 mins ago
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IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by…
Added 53 mins ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
Lead, develop, and empower the Compensation, Benefits, and Retirement Plan teams by setting clear priorities, building capability, and fostering a culture of accountability, collaboration,…
Added 53 mins ago
MT
SoC Design Engineer
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
…that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar…
Added 1 hour ago
AC
Allstate Sales Agent Trainee -
Allstate Canada
Toronto, ON
- Full-time
Prospecting & Hunting: Demonstrated ability to build a book of business from the ground up through cold outreach, lead generation, and strategic follow‑up.
Added 1 hour ago
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District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
Recruit, Onboard, and Develop Store Managers: Lead the full lifecycle of Store Managers within your district, including hiring, comprehensive onboarding, and ongoing professional…
Added 1 hour ago
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Intermediate Electrical Designer/Engineer
Danaher
Concord, ON
- $90,000 to $103,000 CAD / year
- Full-time
…life science experts around the world get to answers they can…
Added 1 hour ago
A
Assistant Director, Finance and Business Support
AccorHotel
Lake Louise, AB
- Full-time
Lead the Internal Audit committee and support Director of Finance in ensuring all divisions exceed the corporate & regional audit score targets.
Added 1 hour ago
EC
Inside Account Manager
EMCO Corporation
Grande Prairie, AB
- Full-time
Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
Added 1 hour ago
PC
Cloud Infrastructure Engineer, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Added 1 hour ago
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Senior Specialist Labour Relations Arbitration-CA
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 hour ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
Demonstrated leadership skills with the ability to lead, guide, and influence pharmacy teams and stakeholders.
Added 1 hour ago
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Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Lead a multidisciplinary team of organizational development consultants, learning specialists, and administrative professionals; align resources with institutional priorities while…

AOT Technologies

Senior Account Manager

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Are you the person clients call when something really matters?

Can you tell a client "no" and come out of the conversation with their trust intact?

Would you rather own the results of a client portfolio than just manage the relationships?

AOT Technologies is seeking a Senior Account Manager to join our team and own a portfolio of client accounts and run each one like your own business, with room to grow as we do.

About AOT

We’re on a mission to help enterprises and governments bring their ideas to life.

As a boutique consulting firm, we partner with enterprises, startups, and governments to solve complex, mission-critical challenges. Our expertise spans business process management, automation and AI, cloud, and application development. Our teams are collaborative, our leadership is transparent, and our work is impactful.

Alongside our consulting practice, we’re product builders: our flagship platform, formsflow.ai, is a low-code solution that simplifies complex form creation, approvals, and workflow automation, helping organizations move faster without sacrificing quality or compliance. Under the SLED360 umbrella, we deliver products and services tailored to the unique needs of state and local governments and the education sector, from modern case management to digital services. Our product offerings reflect our entrepreneurial spirit and firsthand experience solving real-world problems with scalable, human-centered technology.

As we expand into new markets and scale our solutions, there’s never been a better time to join AOT.

Role And Responsibilities

You'll be the senior relationship lead for a set of client accounts. You'll protect delivery quality, keep each account's contracts and finances healthy, and find new ways to help clients succeed. You'll be hands-on and resourceful, and you'll help shape how account management works here as we grow.

You Will

Act as a trusted, senior point of contact and escalation point for your clients.
Know your contracts inside out, manage renewals, and catch scope creep before it costs us.
Manage account budgets and forecasts, working with Finance to keep invoicing and payments on track.
Grow your accounts by spotting opportunities, including in AI and emerging technology, and partnering early with Sales.
Work with project leads in Canada and India to keep delivery aligned with what clients need and what we've agreed to.
Report to leadership on account health, risks and opportunities.

Who You Are

You think like a business owner. You know your accounts' numbers, contracts, and people, and you make decisions that balance a happy client with a healthy account. You stay steady when a client pushes back, and you can deliver difficult news in a way that builds credibility. People count on you because you follow through, consistently. You're hands-on and resourceful and you adapt quickly to new environments, including the pace and culture of the public sector.

What You Bring

10+ years in account management, client services or engagement management, ideally in IT consulting or professional services.
A proven record of managing budgets and growing existing accounts.
Ability to manage competing, urgent priorities.
Confidence with contracts, statements of work, SLAs and change management.
Enough technical fluency to talk credibly about software delivery and AI with clients and engineers. You don't need to be a developer.
Composure under pressure, and the ability to deliver difficult news without damaging trust.
A hands-on, resourceful approach and strong business acumen.

Nice-to-Have

Experience with government or public sector clients, ideally in BC.
Experience in a smaller or growing firm.
Experience with distributed teams across time zones.
Technical background, e.g., undergraduate studies in computer science or a related field, previous work experience in IT or related industries.

What We Offer

Annual salary of $130K – $150K CAD, commensurate with experience
Flexible hybrid work environment in beautiful Victoria, BC
Continuous learning and leadership development opportunities
Flexible schedules and generous paid time off
Competitive health, dental, and wellness benefits from Day 1
Employer-sponsored deferred profit-sharing plan
A collaborative, mission-driven culture where your work matters

Apply Now

If you're passionate about client delivery and ready to own a portfolio of your own, apply today – we’re hiring now and excited to meet you.

We strongly encourage candidates of all backgrounds, experiences, and identities to apply, even if they don’t meet 100% of the listed criteria. We are seeking candidates with diverse career experiences for this position. If you’re passionate about impacting the tech industry and eager to contribute your expertise, we invite you to apply!

Closing date: Open until filled

Salary Range: $130,000 CAD - $150,000 CAD

Apply About employer

More about this job

Responsibilities

Own a portfolio of client accounts as the senior relationship lead, maintaining client trust while protecting delivery quality, contract scope, budgets, renewals, and account financial health. Identify growth opportunities, coordinate delivery with project teams in Canada and India, and report account health, risks, and opportunities to leadership.

Requirements

Requires 10 or more years of experience in account management, client services, or engagement management, ideally in IT consulting or professional services, with a record of managing budgets and growing accounts. Candidates should be confident with contracts, statements of work, SLAs, and change management; able to discuss software delivery and AI; and skilled at prioritizing competing demands and communicating difficult news with composure.

Skills

Account Management
Account Growth
Budget Management
Financial Forecasting
Contract Management
Statement of Work Management
Scope Management
Change Management
Software Delivery
Artificial Intelligence
Client Escalation Management
Risk Management
Stakeholder Communication
Business Acumen

Benefits

Flexible Hybrid Work Environment
Continuous Learning and Leadership Development
Flexible Schedules
Paid Time Off
Health Benefits
Dental Benefits
Wellness Benefits
Employer-Sponsored Deferred Profit-Sharing Plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Client Services
Engagement Management
IT Consulting
Professional Services
Account Portfolio
Client Relationships
Contract Renewals
Statements Of Work
Service-Level Agreements
Change Management
Scope Management
Account Budgets
Financial Forecasting
Invoicing
Payment Management
Account Growth
Software Delivery
Artificial Intelligence
Emerging Technology
Business Process Management
Automation
Cloud
Application Development
Low-Code
Workflow Automation
Public Sector
Government
Distributed Teams
Risk Management

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