Closed listing
Salesforce Developer
- Montreal, QC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- Minimum of 5 years of application development experience, including at least 2 years of experience with the Salesforce platform.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title:- Salesforce Developer
Location:- Downtown Montreal
Work Arrangement: On-site 2 days per week
Language Requirement:- French proficiency
Required Qualifications
The candidate must possess the following qualifications to be considered for Cofomo's internal selection process:
Minimum of 5 years of application development experience, including at least 2 years of experience with the Salesforce platform.
Experience in Java development.
Experience in JavaScript development.
Knowledge of Flow Builder and Apex programming.
Knowledge of design patterns, platform limits, bulk processing patterns (Bulk Patterns), triggers, asynchronous operations, integration patterns, and unit testing best practices.
Experience with Salesforce APIs (REST and SOAP) for integrating telephony solutions and third-party systems.
Hands-on Experience With The Following Salesforce Components
Experience with Flows, Process Builder, and migrating these automations to Salesforce-recommended solutions
Preferred Qualifications (Nice To Have)
Knowledge of Azure DevOps, GitLab, and Visual Studio.
Experience with Salesforce AI capabilities, such as Einstein Bots and voice transcription.
Knowledge of Salesforce Service Cloud Voice (SCV).
Salesforce Service Cloud Consultant certification or relevant experience.
Front-end development experience with Lightning Web Components and one or more web frameworks (Angular, Vue.js).
Experience with Salesforce DevOps tools such as SFDX, Git, CI/CD, and Gearset.
Knowledge of containerization technologies (Docker) and Kubernetes or OpenShift platforms.
Good understanding of Data Mesh concepts and event-driven architectures (Kafka, Pub/Sub).
Experience working in an Agile/Scrum environment.
Knowledge of SQL Server, Oracle, and Windows environments.
Experience with JIRA and Confluence.
Job Description
Background
As part of the delivery of a strategic project, the services of a Senior Salesforce Developer are required to support a customer knowledge initiative.
Project Overview
The customer knowledge initiative aims to establish a single customer record within a new Salesforce CRM instance. As part of this initiative, the ticketing functionalities currently used by the customer service department in an existing instance must be migrated to the new platform.
This initiative is part of a modernization effort focused on simplifying the technology ecosystem, adopting recognized industry solutions and standards, and standardizing customer case management.
Key Responsibilities
The Main Responsibilities Of The Salesforce Developer Will Include
Configure and develop Salesforce Service Cloud and Service Cloud Voice solutions as part of a telephony migration project.
Contribute to resolving incidents related to the customer relationship center and customer case management.
Participate in migrating the customer relationship center to a new Salesforce instance.
Collaborate with various project teams to ensure the integration and evolution of solutions.
Skills and Personal Qualities
Excellent verbal and written communication skills.
Good command of English.
Strong analytical and synthesis skills.
Ability to work effectively in a team.
Strong customer service orientation.
Self-motivated, organized, and able to work independently.
Availability to provide support outside regular working hours, when required.
Technology Environment
It is important to note that the ticketing solution is currently being migrated to a new Cisco Webex telephony system, which will be integrated with Salesforce Service Cloud Voice through a specialized connector.
Experience with a call center environment integrated with Salesforce is considered a significant advantage.
Technology Stack
Gearset (the original text says "Geraset")
GitLab
Confluent Cloud (Kafka)
AWS Services
Confluence
JIRA
Xray
Location:- Downtown Montreal
Work Arrangement: On-site 2 days per week
Language Requirement:- French proficiency
Required Qualifications
The candidate must possess the following qualifications to be considered for Cofomo's internal selection process:
Minimum of 5 years of application development experience, including at least 2 years of experience with the Salesforce platform.
Experience in Java development.
Experience in JavaScript development.
Knowledge of Flow Builder and Apex programming.
Knowledge of design patterns, platform limits, bulk processing patterns (Bulk Patterns), triggers, asynchronous operations, integration patterns, and unit testing best practices.
Experience with Salesforce APIs (REST and SOAP) for integrating telephony solutions and third-party systems.
Hands-on Experience With The Following Salesforce Components
- Service Cloud
- Omnichannel and routing
- Queues
- Service Console
- Case Management
- Email-to-Case
- Web-to-Case
- Apex Classes
- Triggers
- Batch Apex
- Scheduled Jobs
Experience with Flows, Process Builder, and migrating these automations to Salesforce-recommended solutions
Preferred Qualifications (Nice To Have)
Knowledge of Azure DevOps, GitLab, and Visual Studio.
Experience with Salesforce AI capabilities, such as Einstein Bots and voice transcription.
Knowledge of Salesforce Service Cloud Voice (SCV).
Salesforce Service Cloud Consultant certification or relevant experience.
Front-end development experience with Lightning Web Components and one or more web frameworks (Angular, Vue.js).
Experience with Salesforce DevOps tools such as SFDX, Git, CI/CD, and Gearset.
Knowledge of containerization technologies (Docker) and Kubernetes or OpenShift platforms.
Good understanding of Data Mesh concepts and event-driven architectures (Kafka, Pub/Sub).
Experience working in an Agile/Scrum environment.
Knowledge of SQL Server, Oracle, and Windows environments.
Experience with JIRA and Confluence.
Job Description
Background
As part of the delivery of a strategic project, the services of a Senior Salesforce Developer are required to support a customer knowledge initiative.
Project Overview
The customer knowledge initiative aims to establish a single customer record within a new Salesforce CRM instance. As part of this initiative, the ticketing functionalities currently used by the customer service department in an existing instance must be migrated to the new platform.
This initiative is part of a modernization effort focused on simplifying the technology ecosystem, adopting recognized industry solutions and standards, and standardizing customer case management.
Key Responsibilities
The Main Responsibilities Of The Salesforce Developer Will Include
Configure and develop Salesforce Service Cloud and Service Cloud Voice solutions as part of a telephony migration project.
Contribute to resolving incidents related to the customer relationship center and customer case management.
Participate in migrating the customer relationship center to a new Salesforce instance.
Collaborate with various project teams to ensure the integration and evolution of solutions.
Skills and Personal Qualities
Excellent verbal and written communication skills.
Good command of English.
Strong analytical and synthesis skills.
Ability to work effectively in a team.
Strong customer service orientation.
Self-motivated, organized, and able to work independently.
Availability to provide support outside regular working hours, when required.
Technology Environment
It is important to note that the ticketing solution is currently being migrated to a new Cisco Webex telephony system, which will be integrated with Salesforce Service Cloud Voice through a specialized connector.
Experience with a call center environment integrated with Salesforce is considered a significant advantage.
Technology Stack
Gearset (the original text says "Geraset")
GitLab
Confluent Cloud (Kafka)
AWS Services
Confluence
JIRA
Xray
More about this job
Responsibilities
Configure and develop Salesforce Service Cloud and Service Cloud Voice solutions for a telephony migration, and help resolve customer relationship center and case management incidents. Support migration of the customer relationship center to a new Salesforce instance and collaborate with project teams on solution integration and evolution.
Requirements
Requires at least five years of application development experience, including two years with Salesforce, along with Java, JavaScript, Apex, Flow Builder, Lightning Web Components, and Salesforce integration experience. The role also requires French proficiency and strong communication, analytical, teamwork, and customer service skills; experience with call center integrations is a significant advantage.
Skills
- Salesforce Service Cloud
- Salesforce Service Cloud Voice
- Apex
- Java
- JavaScript
- Lightning Web Components
- Salesforce Flow Builder
- Salesforce APIs
- REST and SOAP Integration
- Telephony Integration
- Case Management
- Omnichannel Routing
- Batch Processing
- Unit Testing
- GitLab
- Gearset
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Salesforce
- Service Cloud
- Service Cloud Voice
- Apex
- Java
- JavaScript
- Lightning Web Components
- Flow Builder
- Process Builder
- REST APIs
- SOAP APIs
- Cisco Webex
- Telephony Integration
- Omnichannel
- Case Management
- Gearset
- GitLab
- Confluent Cloud
- Kafka
- AWS
- Azure DevOps
- SFDX
- CI/CD
- Einstein Bots
- Docker
- Kubernetes
- OpenShift
- Data Mesh
- Agile
- JIRA