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Added 3 mins ago
RI
Technical Lead - Contact Center/Amazon Connect
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- Contract
Lead the design, development, implementation, and support of enterprise Contact Center solutions.
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Apex Group Ltd

Assistant Manager, Middle Office

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: 4+ years of experience in middle office, operations, or trade support within a financial institution.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing

realities.

For our business, for clients, and for you

Middle Office Manager

Business Analyst for our Middle Office team supporting a major hedge fund client. A hybrid role partnering with clients, ops, and technology, delivering projects and enhancements while keeping day-to-day operations stable. Ideal for someone who thrives in a fast-paced, client-facing

environment and can juggle competing priorities in parallel.

Key Responsibilities:

Delivery & Solutioning

Own requirements and delivery for Calypso (Portfolio Management System) enhancements and client initiatives, end-to-end (requirements → build → SIT/UAT → production).
Translate business needs into practical, scalable solutions across front-to-back flows (trading, middle office, accounting).
Coordinate testing and sign-off; ensure solutions are production-ready.

Client & Stakeholder Engagement

Primary contact for external clients and internal stakeholders.
Lead working sessions to define requirements and align on solutions.
Communicate changes clearly to technical and non-technical audiences.

Production Support & Issue Resolution

Provide daily production support, including periodic client EOD coverage.
Investigate trade, valuation, PnL, and data issues across Calypso and upstream/downstream systems.
Drive root cause analysis and permanent fixes.

Prioritisation & Ownership

Balance project work, enhancements, and production issues across competing client, internal, and BAU demands.
Provide clear visibility on status, risks, and dependencies.

Process & Documentation

Identify and improve workflow gaps across trade lifecycle, valuations, settlements, and PnL.
Maintain clear documentation (specs, test suites, onboarding materials).

Skills & Qualifications:

Bachelor's degree in Finance, Economics, or a related field; CFA charter (or progress toward) is beneficial.
4+ years of experience in middle office, operations, or trade support within a financial institution.
Hands-on Calypso experience strongly preferred; similar systems (Murex, Summit, Sophis, Aladdin) also considered.
Strong understanding of middle office workflows and trade lifecycle (bookings, lifecycle events, settlements, reconciliations, risk, PnL).
Solid knowledge of Fixed Income and Credit Derivatives (Corporate Bonds, CDS, CDX).
Proven hybrid BA / delivery / production support experience; comfortable in client-facing environments under time pressure.
Excellent communication and stakeholder management skills across technical and non-technical audiences.

Important Location Information: Please note that Apex Group is currently reviewing its office location strategy in the Greater Toronto Area and may ultimately operate from a single office location, either in Mississauga or within Toronto's downtown financial district.

Salary ranges from CAD $80,000.00 – CAD $90,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Apply About employer

More about this job

Responsibilities

Own requirements and delivery for Calypso enhancements and client initiatives, coordinating solution design, testing, and production readiness. Support daily operations by resolving trade, valuation, PnL, and data issues, improving workflows, and communicating status and solutions to clients and stakeholders.

Requirements

Requires a bachelor's degree in Finance, Economics, or a related field and at least four years of middle office, operations, or trade support experience; CFA progress is beneficial. Candidates should have hands-on experience with Calypso or a comparable platform, strong knowledge of middle office workflows and fixed income and credit derivatives, and proven client-facing delivery and production support skills.

Skills

Calypso
Middle Office Operations
Business Analysis
Requirements Gathering
Project Delivery
Production Support
Trade Lifecycle
Fixed Income
Credit Derivatives
Trade Support
Testing Coordination
Root Cause Analysis
Stakeholder Management
Client Communication
Process Improvement
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Calypso
Murex
Summit
Sophis
Aladdin
Portfolio Management System
Middle Office
Business Analysis
Hedge Funds
Trade Lifecycle
Trade Bookings
Lifecycle Events
Settlements
Reconciliations
Risk
Profit And Loss
Fixed Income
Corporate Bonds
Credit Derivatives
Credit Default Swaps
CDX
Requirements Gathering
System Integration Testing
User Acceptance Testing
Production Support
Root Cause Analysis
Workflow Improvement
Client Engagement
Stakeholder Management
CFA

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