Job#: 3054131
Job Description:
Account Manager - Retail
Overview
Our client is seeking a
Retailer Account Associate to join a growing Retail Success team focused on supporting and strengthening relationships with retail partners. This role serves as a key point of contact for retailer inquiries, helping resolve operational issues, improve retailer experiences, and ensure long-term success through exceptional account support.
Start date: ASAP.
Duration: 6 months
Office Location: Toronto
Hybrid: preferred on weekly basis
Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.
Hourly Range: $20.00- $30.00/HR CAD (T4)
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]
Key Responsibilities
Retailer Support & Account Management
- Manage and respond to a high volume of inbound retailer inquiries through Jira and other support channels.
- Investigate and resolve retailer questions, issues, and requests using established processes and internal tools.
- Collaborate with cross-functional teams via Jira, Slack, email, and other communication channels to deliver timely solutions.
- Support retailer partners by identifying opportunities to improve their business performance and operational effectiveness.
- Educate retailer teams on available tools, resources, and best practices.
- Address operational, logistical, and compliance-related inquiries to ensure retailer success and satisfaction.
- Identify growth opportunities and retailer needs, documenting insights and sharing recommendations with internal stakeholders.
- Build strong, trusted relationships with retail partners through proactive and customer-focused support.
Process Improvement & Documentation
- Maintain accurate and up-to-date records across Jira, Salesforce, and other internal systems.
- Ensure data integrity and consistency across retailer accounts and support activities.
- Identify process gaps, inefficiencies, and recurring issues, escalating concerns when appropriate.
- Create and maintain internal documentation, support playbooks, knowledge articles, and training materials.
- Contribute to the development of scalable workflows that improve consistency, efficiency, and the overall retailer experience.
- Support reporting efforts and help monitor operational performance metrics.
- Explore opportunities to leverage AI tools, automation platforms, and workflow enhancements to improve team productivity and support operations.
Required Qualifications
- 1+ years of experience in account management, customer success, sales support, client services, or a related B2B support role.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Experience working in a fast-paced, dynamic environment with shifting priorities and deadlines.
- Excellent written and verbal communication skills.
- Strong attention to detail and commitment to data accuracy.
- Demonstrated problem-solving ability and comfort navigating ambiguity.
- Experience collaborating cross-functionally to resolve client issues and improve processes.
- Proficiency with Google Workspace (Docs, Sheets, Slides, Gmail, Calendar).
- Experience using collaboration and productivity tools such as Slack, Jira, Salesforce, or similar platforms.
- Customer-focused mindset with a passion for delivering exceptional support experiences.
Preferred Qualifications
- Experience in B2B account management, customer success, sales support, or retailer support environments.
- Experience working within retail, grocery, consumer products, e-commerce, or related industries.
- Familiarity with technical onboarding, platform support, or operational account support.
- Experience creating process documentation, playbooks, training guides, or knowledge-base content.
- Experience with CRM systems, ticketing platforms, and workflow management tools.
- Exposure to AI-powered productivity tools, automation platforms, or workflow automation solutions.
Desired Skills & Attributes
- Empathetic and relationship-oriented with a strong commitment to client success.
- Highly organized with exceptional follow-through and accountability.
- Curious and proactive in identifying opportunities for improvement.
- Comfortable learning new technologies, tools, and business processes.
- Strong analytical mindset with the ability to identify trends and recommend solutions.
- Ability to balance independent work with effective cross-functional collaboration.
- Adaptable and resilient in a rapidly changing environment.
- Passion for continuous improvement and operational excellence.
Why Join Our Client?
- Opportunity to make a direct impact on the success and growth of key retailer partnerships.
- Work with a collaborative, supportive team focused on delivering exceptional client experiences.
- Gain exposure to multiple business functions, including account management, operations, process improvement, and customer success.
- Contribute to meaningful initiatives that improve scalability, efficiency, and partner satisfaction.
- Grow your skills in a fast-paced environment that values innovation, collaboration, and continuous learning.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
