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Added 25 mins ago
(CAN) Consumables Associate
Walmart Canada
Saskatoon, SK
Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
(CAN) Customer Service Manager
Walmart Canada
Saskatoon, SK
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 25 mins ago
(CAN) Associé, produits consommables
Walmart Canada
Val-d'Or, QC
Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
Full-Time Consumables Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
Part-Time Consumables Associate (3 open positions)
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
(CAN) Consumables Associate Temporary - Contract ends April 12, 2027
Walmart Canada
Brampton, ON
Contract
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
(CAN) Associé, produits consommables
Walmart Canada
Trois-Rivières, QC
Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 25 mins ago
(CAN) Leader du secteur OMNI
Walmart Canada
Victoriaville, QC
Full-time
…area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 25 mins ago
(CAN) Gérant de rayon leader, aliments
Walmart Canada
Victoriaville, QC
Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 25 mins ago
Manager, Ad Partnership Management (IC)
Walmart Canada
Mississauga, ON
Full-time
What you'll do...The Manager, Ad Partnership Management is responsible for overseeing processes, tools, and strategies to support maximizing ad sales, including pipeline management, sales…
Added 25 mins ago
Guest Experience Representative
Oxford Properties Group
Mississauga, ON
Part-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 25 mins ago
Maintenance Tech I - Technicien(ne) de maintenance Ilities I
TD SYNNEX
Mississauga, ON
Full-time
Commitment to providing courteous, timely service when responding to customer questions and concerns.
Added 25 mins ago
(CAN) Health and Beauty Team Associate
Walmart Canada
Hamilton, ON
Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 26 mins ago
Customer Experience Associate
TD
Nanaimo, BC
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
Customer Experience Associate
TD
Maple Ridge, BC
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 42 mins ago
Terminal Manager
BC Ferries
West Vancouver, BC
Other
Promptly responding to customer concerns and taking appropriate action on suggestions to improve service
Added 55 mins ago
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
Full-time
Supports the Property Manager in operational issues
Added 55 mins ago
Customer Wellness Associate
Aisle
Vancouver, BC
Full-time
You'll work closely alongside our Warehouse Team and Customer Wellness Lead, sharing the day-to-day support queue but with your own areas of focus: getting ahead of issues before customers…
Added 55 mins ago
Warehouse Associate (Bin Picking)
Grainger Canada
Edmonton, AB
Full-time
…with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and…
Added 1 hour ago
Plant Support Person
B&B Contracting Group
BC · Surrey, British Columbia
Full-time
Responsibilities may include conducting pre-trip inspections, safely operating and delivering ready-mix concrete to customer sites, maintaining accurate delivery records, communicating with…
Added 1 hour ago
Service Technician, Residential Construction, Empire Envelope
Qualico Developments Canada Ltd.
AB
Full-time
Ensuring hazard assessments are filled out and proper PPE is worn. Reporting any safety concerns to direct manager and / or safety department.
Added 1 hour ago
General Attendant (2026-10858)
Verve Senior Living
Richmond, BC
Other
helps to set our residence apart. Under the direction of the Health and Wellness Manager, our Day Hosts,
Added 1 hour ago
Driver-Mover (Full Time)
WINS (Women In Need Society)
Calgary, AB
Full-time
Gather information for tax receipt purposes, confirm with the donor, and provide to Manager - Inventory
Added 1 hour ago
Cleaner
Northview Residential REIT
Yellowknife, NT
Full-time
We are looking for a Cleaner to join our Residential team in Yellowknife, NT. Reporting to the Regional Manager, you are responsible for maintaining the cleanliness, presentation and…
Added 1 hour ago
Customer Service Coordinator
Northview Residential REIT
Winnipeg, MB
Full-time
We are looking for a Customer Service Coordinator to join our Residential team in Winnipeg, MB. Reporting to the Regional Manager, supports positive resident relations and a consistent…

Apex Systems

Account Manager - Retail

Toronto, ON, Canada

Pay: $20 to $30 USD / hour
Job type: Full-time
Apply by: Oct 30, 2026
Experience: 1+ years of experience in account management, customer success, sales support, client services, or a related B2B support role.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job#: 3054131

Job Description:

Account Manager - Retail

Overview

Our client is seeking a Retailer Account Associate to join a growing Retail Success team focused on supporting and strengthening relationships with retail partners. This role serves as a key point of contact for retailer inquiries, helping resolve operational issues, improve retailer experiences, and ensure long-term success through exceptional account support.

Start date: ASAP.

Duration: 6 months

Office Location: Toronto

Hybrid: preferred on weekly basis

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $20.00- $30.00/HR CAD (T4)

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]

Key Responsibilities

Retailer Support & Account Management

Manage and respond to a high volume of inbound retailer inquiries through Jira and other support channels.
Investigate and resolve retailer questions, issues, and requests using established processes and internal tools.
Collaborate with cross-functional teams via Jira, Slack, email, and other communication channels to deliver timely solutions.
Support retailer partners by identifying opportunities to improve their business performance and operational effectiveness.
Educate retailer teams on available tools, resources, and best practices.
Address operational, logistical, and compliance-related inquiries to ensure retailer success and satisfaction.
Identify growth opportunities and retailer needs, documenting insights and sharing recommendations with internal stakeholders.
Build strong, trusted relationships with retail partners through proactive and customer-focused support.

Process Improvement & Documentation

Maintain accurate and up-to-date records across Jira, Salesforce, and other internal systems.
Ensure data integrity and consistency across retailer accounts and support activities.
Identify process gaps, inefficiencies, and recurring issues, escalating concerns when appropriate.
Create and maintain internal documentation, support playbooks, knowledge articles, and training materials.
Contribute to the development of scalable workflows that improve consistency, efficiency, and the overall retailer experience.
Support reporting efforts and help monitor operational performance metrics.
Explore opportunities to leverage AI tools, automation platforms, and workflow enhancements to improve team productivity and support operations.

Required Qualifications

1+ years of experience in account management, customer success, sales support, client services, or a related B2B support role.
Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Experience working in a fast-paced, dynamic environment with shifting priorities and deadlines.
Excellent written and verbal communication skills.
Strong attention to detail and commitment to data accuracy.
Demonstrated problem-solving ability and comfort navigating ambiguity.
Experience collaborating cross-functionally to resolve client issues and improve processes.
Proficiency with Google Workspace (Docs, Sheets, Slides, Gmail, Calendar).
Experience using collaboration and productivity tools such as Slack, Jira, Salesforce, or similar platforms.
Customer-focused mindset with a passion for delivering exceptional support experiences.

Preferred Qualifications

Experience in B2B account management, customer success, sales support, or retailer support environments.
Experience working within retail, grocery, consumer products, e-commerce, or related industries.
Familiarity with technical onboarding, platform support, or operational account support.
Experience creating process documentation, playbooks, training guides, or knowledge-base content.
Experience with CRM systems, ticketing platforms, and workflow management tools.
Exposure to AI-powered productivity tools, automation platforms, or workflow automation solutions.

Desired Skills & Attributes

Empathetic and relationship-oriented with a strong commitment to client success.
Highly organized with exceptional follow-through and accountability.
Curious and proactive in identifying opportunities for improvement.
Comfortable learning new technologies, tools, and business processes.
Strong analytical mindset with the ability to identify trends and recommend solutions.
Ability to balance independent work with effective cross-functional collaboration.
Adaptable and resilient in a rapidly changing environment.
Passion for continuous improvement and operational excellence.

Why Join Our Client?

Opportunity to make a direct impact on the success and growth of key retailer partnerships.
Work with a collaborative, supportive team focused on delivering exceptional client experiences.
Gain exposure to multiple business functions, including account management, operations, process improvement, and customer success.
Contribute to meaningful initiatives that improve scalability, efficiency, and partner satisfaction.
Grow your skills in a fast-paced environment that values innovation, collaboration, and continuous learning.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

Apply About employer

More about this job

Responsibilities

Manage retailer inquiries and account support, investigate and resolve operational issues, and collaborate with internal teams to deliver timely solutions and strengthen partner relationships. Maintain accurate account records, identify recurring issues and improvement opportunities, and contribute to documentation, reporting, and scalable workflows.

Requirements

Requires at least one year of experience in account management, customer success, sales support, client services, or a related B2B support role, along with strong communication, organization, problem-solving, and collaboration skills. Candidates should be proficient with Google Workspace and familiar with tools such as Slack, Jira, Salesforce, or similar platforms; retail, CRM, documentation, and automation experience are preferred.

Skills

Account Management
Customer Success
Retailer Support
Client Services
Written And Verbal Communication
Organization And Time Management
Problem-Solving
Cross-Functional Collaboration
Data Accuracy
Process Improvement
Google Workspace
Slack
Jira
Salesforce
CRM Systems
Workflow Automation

Benefits

On-Demand Training
Certification Preparation
Technical And Leadership Courses
Certification Discounts
Association Perks

Visa sponsorship

Not detected in the job text

Hiring contact

Mauncho Ogega

Keywords

Retail Account Management
Retailer Support
Customer Success
B2B Support
Sales Support
Client Services
Jira
Slack
Salesforce
Google Workspace
CRM
Ticketing Platforms
Workflow Management
AI Tools
Automation
Process Improvement
Operational Support
Retail
Grocery
Consumer Products
E-Commerce
Technical Onboarding
Knowledge Base
Support Playbooks
Training Materials
Data Integrity
Performance Metrics

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