Application Support Incident Manager

Job#: 3053612

Job Description:

Application Support: Incident Manager

Client: Big Five Bank

Terms : 6-month Contract

Location: Scarborough, Ontario.

Work Hours: 37.5 Hours/week

• 2 days in the office required.
  
  

Shiftwork : yes

• Shift work is required, however there will be no expectation to come in office during evening shifts
• Shift hours can vary - 12-8 is the typical schedule, or you may be scheduled three 12 hour shifts that week
  
  

Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support for the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 1800+ Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes.

Drive to Resolution Business Impacting Incidents:

• Incident Coordination : Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
• Analysis and Mitigation : Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
• Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders
  
  

Required Skills:

• Experience in a Major Incident Management role
• Strong technical background with the ability to understand complex systems and troubleshoot issues
• ITIL Certification
• Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
• Ability to think strategically and plan for different scenarios that could occur during an incident
• Ability to run the room and fearless regarding escalation
• Ability to negotiate
• Excellent written and verbal communication skills and experience with
• Executive level communications
• Strong sense of accountability and ownership
• Must be proactive, enthusiastic, flexible and results driven with attention to detail
• A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
• Capable of working across organizational boundaries in a very demanding, high-output environment
• Experience working in a large enterprise IT Organization
• Experience with triaging mission critical systems failure and resolution
• Trained or experienced in advanced risk management/identification
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.