Original job description
Job#: 3052423
Job Description:
Conversational AI Business Analyst (P2)
Conversational AI Business Analyst, EmployeeWorks Platform
As a Conversational AI Business Analyst, EmployeeWorks Platform at McKesson, you will serve as the bridge between business stakeholders, end users, platform engineering teams, and product leadership to design, prioritize, and deliver AI powered employee experiences on the ServiceNow and Moveworks platforms.
You will combine business analysis and product analysis skills to identify business opportunities, gather requirements, define features, and support the Product Owner in managing the backlog and driving delivery of conversational AI experiences that improve employee productivity and satisfaction.
Your primary mission is to transform employee and business needs into well defined product capabilities, AI workflows, and platform enhancements while ensuring alignment with McKesson's employee experience strategy and roadmap.
Core Responsibilities and Impact
Business Analysis and Requirements Management
Partner with HR, IT, Corporate Functions, ServiceNow teams, and business stakeholders to understand challenges, pain points, and opportunities:
Gather and document business requirements
Facilitate requirements workshops
Define business processes and user journeys
Create user stories and acceptance criteria
Analyze current and future state processes
Identify automation and AI opportunities
Feature Definition and Backlog Support
Support the Product Owner on feature definition and backlog refinement for EmployeeWorks:
Define business value and success criteria
Create and prioritize user stories
Maintain and groom the product backlog under the Product Owner's direction
Define MVP and release scope
Analyze enhancement requests and recommend disposition
Partner with stakeholders to gather and qualify demand for Product Owner prioritization
Balance strategic initiatives with operational needs
Conversational AI Experience Design
Work closely with Conversational AI Engineers and platform teams to design employee experiences using ServiceNow and Moveworks capabilities. Examples include:
HR self service experiences
Benefits and payroll support
PTO and leave workflows
Employee onboarding journeys
IT support experiences
Knowledge retrieval experiences and agentic AI workflows
Employee task automation and manager self service capabilities
Product Roadmap Support
Partner with the Product Owner, platform leaders, and engineering teams to shape the EmployeeWorks roadmap:
Identify feature opportunities and define business cases
Analyze adoption trends
Evaluate stakeholder requests
Recommend future enhancements
Support roadmap planning and quarterly prioritization
Stakeholder Engagement
Serve as a trusted partner to business stakeholders and technology teams:
Facilitate working sessions and present recommendations
Drive alignment on priorities
Manage competing requirements
Communicate release updates
Support executive reporting
AI Capability and Innovation Enablement
Stay current on emerging AI, agentic AI, ServiceNow, and Moveworks capabilities:
Understand platform capabilities and evaluate new features
Recommend innovative use cases
Identify process transformation opportunities
Support business case development
User Experience and Adoption
Partner with employees and stakeholders to understand user needs and continuously improve experiences:
Gather user feedback and analyze adoption metrics
Identify friction points
Recommend experience improvements
Support change management activities
Data and Insights
Leverage platform analytics and employee feedback to drive decision making:
Analyze usage trends and monitor adoption metrics
Identify experience gaps
Measure business value
Develop recommendations based on data
About You
You are naturally curious, analytical, and business focused. You enjoy understanding how employees work, identifying opportunities for improvement, and translating business needs into technology solutions.
Product mindset. You think beyond requirements and focus on outcomes, adoption, business value, and user experience.
Strong business analysis skills. You excel at gathering requirements, understanding complex business processes, asking insightful questions, and documenting actionable recommendations.
AI curiosity. You are excited about emerging AI capabilities and understand how conversational AI can transform employee experiences.
Cross functional collaboration. You work effectively across business, product, engineering, UX, operations, and vendor teams.
Communication excellence. You can translate business needs into technical requirements and explain technical concepts in business terms.
Qualifications
To be successful in this role you have:
3+ years of experience as a Business Analyst, Product Owner, Product Analyst, Product Manager, Digital Experience Analyst, or similar role.
Experience gathering and documenting business requirements for enterprise technology initiatives.
Experience managing product backlogs, user stories, acceptance criteria, and prioritization activities.
Strong understanding of Agile delivery methodologies.
Experience working with cross functional teams including Product, Engineering, UX, Operations, and business stakeholders.
Ability to define features, business value, and measurable success criteria.
Strong analytical and problem solving skills.
Excellent communication, facilitation, and stakeholder management skills.
Experience evaluating technology solutions and translating business needs into product requirements.
Bachelor's degree or equivalent experience.
Preferred Qualifications
Experience with ServiceNow, Moveworks, employee experience platforms, or digital workplace technologies.
Experience Supporting HR, IT, Or Employee Services Functions.
Familiarity with conversational AI, virtual agents, copilots, generative AI, or agentic AI capabilities.
Familiarity with user journey mapping, service design, and employee experience methodologies.
Experience supporting enterprise platform implementations or digital transformation programs.
Strong understanding of analytics, reporting, and adoption measurement.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
