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Added 1 min ago
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Full-time
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Apex Systems

Conversational MoveWorks AI Business Analyst (P2)

Mississauga, ON, Canada

Pay: $100 to $110 USD / hour
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3+ years of experience as a Business Analyst, Product Owner, Product Analyst, Product Manager, Digital Experience Analyst, or similar role.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Job#: 3052423

Job Description:

Conversational AI Business Analyst (P2)

Conversational AI Business Analyst, EmployeeWorks Platform

As a Conversational AI Business Analyst, EmployeeWorks Platform at McKesson, you will serve as the bridge between business stakeholders, end users, platform engineering teams, and product leadership to design, prioritize, and deliver AI powered employee experiences on the ServiceNow and Moveworks platforms.

You will combine business analysis and product analysis skills to identify business opportunities, gather requirements, define features, and support the Product Owner in managing the backlog and driving delivery of conversational AI experiences that improve employee productivity and satisfaction.

Your primary mission is to transform employee and business needs into well defined product capabilities, AI workflows, and platform enhancements while ensuring alignment with McKesson's employee experience strategy and roadmap.

Core Responsibilities and Impact

Business Analysis and Requirements Management

Partner with HR, IT, Corporate Functions, ServiceNow teams, and business stakeholders to understand challenges, pain points, and opportunities:

Gather and document business requirements

Facilitate requirements workshops

Define business processes and user journeys

Create user stories and acceptance criteria

Analyze current and future state processes

Identify automation and AI opportunities

Feature Definition and Backlog Support

Support the Product Owner on feature definition and backlog refinement for EmployeeWorks:

Define business value and success criteria

Create and prioritize user stories

Maintain and groom the product backlog under the Product Owner's direction

Define MVP and release scope

Analyze enhancement requests and recommend disposition

Partner with stakeholders to gather and qualify demand for Product Owner prioritization

Balance strategic initiatives with operational needs

Conversational AI Experience Design

Work closely with Conversational AI Engineers and platform teams to design employee experiences using ServiceNow and Moveworks capabilities. Examples include:

HR self service experiences

Benefits and payroll support

PTO and leave workflows

Employee onboarding journeys

IT support experiences

Knowledge retrieval experiences and agentic AI workflows

Employee task automation and manager self service capabilities

Product Roadmap Support

Partner with the Product Owner, platform leaders, and engineering teams to shape the EmployeeWorks roadmap:

Identify feature opportunities and define business cases

Analyze adoption trends

Evaluate stakeholder requests

Recommend future enhancements

Support roadmap planning and quarterly prioritization

Stakeholder Engagement

Serve as a trusted partner to business stakeholders and technology teams:

Facilitate working sessions and present recommendations

Drive alignment on priorities

Manage competing requirements

Communicate release updates

Support executive reporting

AI Capability and Innovation Enablement

Stay current on emerging AI, agentic AI, ServiceNow, and Moveworks capabilities:

Understand platform capabilities and evaluate new features

Recommend innovative use cases

Identify process transformation opportunities

Support business case development

User Experience and Adoption

Partner with employees and stakeholders to understand user needs and continuously improve experiences:

Gather user feedback and analyze adoption metrics

Identify friction points

Recommend experience improvements

Support change management activities

Data and Insights

Leverage platform analytics and employee feedback to drive decision making:

Analyze usage trends and monitor adoption metrics

Identify experience gaps

Measure business value

Develop recommendations based on data

About You

You are naturally curious, analytical, and business focused. You enjoy understanding how employees work, identifying opportunities for improvement, and translating business needs into technology solutions.

Product mindset. You think beyond requirements and focus on outcomes, adoption, business value, and user experience.

Strong business analysis skills. You excel at gathering requirements, understanding complex business processes, asking insightful questions, and documenting actionable recommendations.

AI curiosity. You are excited about emerging AI capabilities and understand how conversational AI can transform employee experiences.

Cross functional collaboration. You work effectively across business, product, engineering, UX, operations, and vendor teams.

Communication excellence. You can translate business needs into technical requirements and explain technical concepts in business terms.

Qualifications

To be successful in this role you have:

3+ years of experience as a Business Analyst, Product Owner, Product Analyst, Product Manager, Digital Experience Analyst, or similar role.

Experience gathering and documenting business requirements for enterprise technology initiatives.

Experience managing product backlogs, user stories, acceptance criteria, and prioritization activities.

Strong understanding of Agile delivery methodologies.

Experience working with cross functional teams including Product, Engineering, UX, Operations, and business stakeholders.

Ability to define features, business value, and measurable success criteria.

Strong analytical and problem solving skills.

Excellent communication, facilitation, and stakeholder management skills.

Experience evaluating technology solutions and translating business needs into product requirements.

Bachelor's degree or equivalent experience.

Preferred Qualifications

Experience with ServiceNow, Moveworks, employee experience platforms, or digital workplace technologies.

Experience Supporting HR, IT, Or Employee Services Functions.

Familiarity with conversational AI, virtual agents, copilots, generative AI, or agentic AI capabilities.

Familiarity with user journey mapping, service design, and employee experience methodologies.

Experience supporting enterprise platform implementations or digital transformation programs.

Strong understanding of analytics, reporting, and adoption measurement.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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More about this job

Responsibilities

Translate employee and business needs into requirements, user stories, AI workflows, and platform enhancements for the EmployeeWorks experience on ServiceNow and Moveworks. Support the Product Owner with backlog and roadmap planning, stakeholder alignment, conversational AI experience design, adoption analysis, and continuous improvement.

Requirements

Requires at least three years of experience in business analysis, product, or a similar role, along with enterprise requirements gathering, backlog management, Agile delivery, and cross-functional collaboration experience. A bachelor's degree or equivalent experience is required; experience with ServiceNow, Moveworks, employee services, conversational AI, and adoption analytics is preferred.

Skills

Business Analysis
Requirements Gathering
Product Backlog Management
User Stories
Acceptance Criteria
Agile Delivery
Stakeholder Management
Conversational AI
ServiceNow
Moveworks
Employee Experience Design
User Journey Mapping
Data Analysis
Adoption Measurement
Facilitation
Product Roadmap Planning

Benefits

On-Demand Training
Certification Preparation
Technical And Leadership Courses
Certification Discounts
Association Perks

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Moveworks
EmployeeWorks
Conversational AI
Agentic AI
Generative AI
Virtual Agents
Copilots
Business Analysis
Product Analysis
Requirements Management
Product Backlog
User Stories
Acceptance Criteria
Agile
Product Roadmap
Employee Experience
Digital Workplace
HR Self-Service
IT Support
Knowledge Retrieval
Workflow Automation
User Journey Mapping
Service Design
Change Management
Adoption Metrics
Platform Analytics
Business Case Development
Stakeholder Management
Digital Transformation

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