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Added 5 mins ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Test Lead with extensive experience in quality assurance, manual testing, test strategy development, test planning, test execution, defect management, and User…
Added 5 mins ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead and conduct business analysis to assess client business problems and opportunities, documenting business requirements to determine appropriate I&IT solutions. This includes using UML…
Added 5 mins ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Test Lead with extensive experience in quality assurance, manual testing, test strategy development, test planning, test execution, defect management, and User…
Added 5 mins ago
SM
RQ11350 – Test Lead – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Test Lead with extensive experience in quality assurance, manual testing, test strategy development, test planning, test execution, defect management, and User…
Added 5 mins ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations, data migration, testing, upgrades, and full lifecycle implementation. The successful candidate will lead functional and technical solution development, collaborate with City…
Added 5 mins ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead and conduct business analysis to assess client business problems and opportunities, documenting business requirements to determine appropriate I&IT solutions. This includes using UML…
Added 5 mins ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…software packages, including providing technical assistance with implementation, conversion, and…
Added 5 mins ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 5 mins ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations, data migration, testing, upgrades, and full lifecycle implementation. The successful candidate will lead functional and technical solution development, collaborate with City…
Added 5 mins ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 5 mins ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead and conduct business analysis to assess client business problems and opportunities, documenting business requirements to determine appropriate I&IT solutions. This includes using UML…
Added 5 mins ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Systems Testing/QA Specialist – Senior (QA Lead) with extensive experience in quality assurance, manual and automated testing, and AI-assisted testing for…
Added 5 mins ago
SM
RQ00821 – Solution Architect – CRM – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…integrations, data migration, testing, upgrades, and full lifecycle implementation. The successful candidate will lead functional and technical solution development, collaborate with City…
Added 5 mins ago
SM
RQ11716 – Systems Testing/QA Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Develop test plans, test scripts, and test cases and execute them against various components. Work with the testing lead and IT lead of each project, as well as project team members, in the…
Added 5 mins ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…software packages, including providing technical assistance with implementation, conversion, and…
Added 5 mins ago
SM
RQ11716 – Systems Testing/QA Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Develop test plans, test scripts, and test cases and execute them against various components. Work with the testing lead and IT lead of each project, as well as project team members, in the…
Added 5 mins ago
SM
RQ11716 – Systems Testing/QA Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Develop test plans, test scripts, and test cases and execute them against various components. Work with the testing lead and IT lead of each project, as well as project team members, in the…
Added 5 mins ago
SM
RQ11600 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…software packages, including providing technical assistance with implementation, conversion, and…
Added 5 mins ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 5 mins ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 5 mins ago
SM
RQ11323 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader to lead large-scale, complex, high-profile, and high-risk Ontario Public Service (OPS) I&IT initiatives. The ideal candidate will…
Added 5 mins ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
…future-state processes, develop business requirements, and support the implementation of effective business and technology…
Added 5 mins ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
…future-state processes, develop business requirements, and support the implementation of effective business and technology…
Added 5 mins ago
SM
29954-RFR-DTS-072 – Business Analyst
S M Software Solutions Inc
Winnipeg, MB
- Full-time
…future-state processes, develop business requirements, and support the implementation of effective business and technology…
Added 1 hour ago
UO
Coordinator, Student Development
University of Victoria
Victoria, BC
- Full-time
…Development is responsible for leading the design, coordination, implementation, and evaluation of residence-based co-curricular programming, engagement initiatives, and student development…

Apex Systems

Delivery Lead CCaaS

Toronto, ON, Canada

$75 to $85 USD / hour · Contract

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Job details

Pay: $75 to $85 USD / hour
Job type: Contract
Apply by: Nov 17, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 18, 2026

Original job description

Job#: 3056206

Job Description:

Delivery Lead (CCaaS Platform)

Client: Big 5 Bank

Location: Hybrid Downtown Toronto, Ontario (2-3 days a week)

Term: 6 month contract, with a focus on contract to hire.

Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm –

The Development & Delivery Lead for a Cloud Contact Center as a Service (CCaaS) platform is responsible for overseeing the end-to-end design, development, integration, and delivery of contact center technology solutions. This leadership role ensures that all CCaaS initiatives align with business objectives, are delivered on time, and meet quality, security, and compliance standards.

This role is critical for ensuring the successful delivery of innovative, scalable, and secure CCaaS solutions that drive superior customer experiences and support organizational objectives.

Key Responsibilities

Development Leadership & Delivery
Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Technical Oversight
Oversee the technical architecture, design, and development of CCaaS solutions (e.g., IVR, routing, agent desktop, dialer, reporting).
Ensure adherence to best practices in software development, cloud architecture, and security.
Review and approve technical designs, code, and integration approaches.
Team Management
Lead and mentor a multidisciplinary team of developers, engineers, and analysts.
Foster a collaborative, high-performance culture focused on continuous improvement and innovation.
Coordinate with external vendors and partners as needed.
Quality Assurance & Compliance
Oversee testing, validation, and deployment processes to ensure high-quality, reliable solutions.
Ensure compliance with regulatory, security, and privacy standards relevant to contact center operations.
Documentation & Knowledge Management
Ensure comprehensive documentation of solutions, processes, and best practices.
Promote knowledge sharing within the team

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms (e.g., Genesys Cloud, NICE CXone, Five9, Amazon Connect).
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies (Agile, Scrum, or Waterfall).
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.

Preferred Qualifications

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies (e.g., AWS, Azure).
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.

Key Competencies

Strategic thinking and business acumen
Results-oriented and proactive approach
Strong organizational and prioritization skills
Ability to inspire and lead teams

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Role Type: Current opening
Location: Ontario
Hourly Range: $75-85/hr

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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More about this job

Responsibilities

Lead end-to-end planning, technical design, development, integration, testing, and delivery of CCaaS platform projects, ensuring alignment with business goals, timelines, quality standards, and security requirements. Manage and mentor multidisciplinary teams, coordinate stakeholders and vendors, oversee risks and compliance, and maintain solution documentation and knowledge sharing.

Requirements

Requires a bachelor’s or master’s degree in computer science, information technology, or a related field, or equivalent experience, plus 7+ years in software development and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony, cloud architecture, project methodologies, security and privacy standards, and strong leadership and stakeholder skills.

Skills

CCaaS Platform Delivery
Software Development
Technical Leadership
Cloud Architecture
Contact Center Operations
Telephony
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Team Leadership
Risk Management
Quality Assurance
Security And Compliance
DevOps

Benefits

Training Program
Certification Preparation
Technical And Leadership Courses
Certification Discounts
Benefits Package

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud
NICE CXone
Five9
Amazon Connect
IVR
Routing
Agent Desktop
Dialer
Reporting
Cloud Architecture
Telephony
Contact Center Operations
Software Development
System Integration
Agile
Scrum
Waterfall
Quality Assurance
Regulatory Compliance
Data Privacy
Security
CCaaS Migration
Greenfield Implementation
AWS
Azure
DevOps
CI/CD Pipelines
Stakeholder Management
Distributed Teams

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