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Added 4 mins ago
VC
AWS Data Engineer
VBeyond Corporation
ON · Ontario, Canada
- Contract
Role: Technical Lead - Treasury (Data Engineer with payment platform/workflow expertise)
Added 15 mins ago
Senior Programmer Analyst
Office of the Chief Information Officer
St. John's, NL
Reporting to the Manager of Enterprise HR Applications and working under the guidance of a Team Lead, the Office of the Chief Information Officer (OCIO) is seeking a Senior Programmer…
Added 18 mins ago
M
Cloud Security Specialist
MEDFAR
Montreal, QC
- Full-time
As a Cloud Security Specialist, you will lead the integration of security practices within our R&D department. You will be helping our development teams to design, implement, and maintain…
Added 18 mins ago
M
Senior Full Stack Developer (Healthcare - SaaS)
MEDFAR
Montreal, QC
- Full-time
Champion Code Quality: Write clean, testable, and efficient code, and lead by example through thoughtful code reviews and best practice sharing.
Added 18 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…data valorization, automation, and artificial intelligence. Lead major technology projects and ensure their effective integration into…
Added 18 mins ago
T
3DEXPERIENCE DevOps Specialist
Techso
Montreal, QC
- Full-time
Create and maintain technical documentation and lead knowledge transfer sessions;
Added 20 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration
Added 20 mins ago
Aviation Infrastructure Program Leader / Design Director
Mott MacDonald
Toronto, ON
The Aviation Major Program Lead / Design Director is a senior leadership role responsible for shaping and delivering complex aviation infrastructure programs from pursuit through execution.…
Added 46 mins ago
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Senior Director – Process Engineering NORAM
Veolia | North America
Oakville, ON
- Full-time
Lead the vision, strategy, and execution of the process engineering function in support of Water Tech NORAM integrated growth objectives.
Added 46 mins ago
C
Lead Informatica MDM Developer
Cognizant
Canada
- Full-time
We are seeking an experienced Lead Informatica MDM Developer to design, develop, support, and enhance enterprise Master Data Management solutions leveraging Informatica MDM, IDQ, and IDMC…
Added 46 mins ago
CC
Director, Design and Construction
Canadian College of Health Leaders - Northwestern Ontario Chapter
ON · Kenora, ON
- Full-time
Reporting to the VP, Capital Redevelopment, the Director, Design and Construction will lead Northwestern Ontario’s most significant healthcare infrastructure initiative: the development of…
Added 46 mins ago
F
Business Partner Optometry, People and Culture
FYidoctors
Calgary, AB
- Full-time
Lead the development of OD workforce planning across Canada and California, with a focus on supply and demand, retirement risk, succession and geographic coverage.
Added 46 mins ago
FH
SAHI Medical Lead - Urgent Care and Response Centre North
Fraser Health Authority
New Westminster, BC
- Other
Fraser Heath is seeking to fill a Medical Lead position which provides overall professional practice leadership and direction to the members of the Urgent Care and Response Centre (North).
Added 46 mins ago
CT
SECURITY ARCHITECT
Chrome Technologies
Toronto, ON
- Full-time
Lead security reviews of solution and domain architectures, ADRs, and AI-enabled platforms.
Added 50 mins ago
CG
Senior Manager, ERP
Calian Group
Ottawa, ON
- Full-time
We are looking for a Senior Manager, Enterprise Resource Planning (ERP) to lead the strategy, delivery, support, governance, and continuous improvement of Calian’s ERP and HRIS ecosystem,…
Added 1 hour ago
Coordonnateur de projets / Project Coordinator
OPAL-RT
Montreal, QC
…techniques, en collaboration avec les équipes d’ingénierie, d’intégration, de production, d’achats, de logistique, de finance, de ventes et de support. La personne prend en charge les…
Added 1 hour ago
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Senior Technical Writer, Support Documentation
Fullscript
Calgary, AB · Kelowna, BC · Ottawa, ON · Toronto, ON
- Full-time
Identify when a new feature makes existing documentation inconsistent or redundant, and lead the consolidation rather than layering new content on top.
Added 1 hour ago
EO
Assistant Project Responsible
Evonik Oxeno
Burnaby, BC
- Full-time
Lead the review, coordination, and approval of engineering designs, specifications, drawings, calculations, and technical deliverables to ensure compliance with project objectives, cGMP…
Added 1 hour ago
C
Salesforce Functional Lead
Cognizant
Toronto, ON
- Full-time
As a Salesforce Functional Lead, you will make an impact by acting as a critical bridge between business stakeholders and technical delivery teams to drive the successful delivery of…
Added 1 hour ago
A
Strategic Buyer
ABB
Quebec, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 1 hour ago
HP
Senior Piping Designer
HOCS Projects
Calgary, AB
- Full-time
HOCS Projects is seeking a Senior/ Lead Piping Designer to provide piping design leadership and technical expertise for industrial projects. The role will lead plant layout and piping…
Added 1 hour ago
B
Lead Java Developer
BuzzClan
ON · Ontario, Canada
- Contract
…project leadership to support application modernization, system integration, data processing, troubleshooting, and continuous…
Added 1 hour ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
During the month end close, review process and integration issues in BAAN and AX. Liaison with IT and/or Controllership to resolve prior to the period close. This requires a comprehensive…
Added 1 hour ago
A
Design Verification Technical Lead
AMD
Ottawa, ON · Kanata, ON
- $187,200 to $280,800 USD / year
- Full-time
This is a Technical Lead/Manager role for ASIC Hardware and Firmware Co-Verification Engineering role with the Security IP Team (SECIP) in AMD . The primary focus of this role is to Lead…
Added 1 hour ago
C
Lead Python Developer (MongoDB/Node.js/TypeScript)
Cognizant
Toronto, ON
- $75,000 to $117,000 CAD / year
- Full-time
As a Lead Python Developer (MongoDB/Node.js/TypeScript), you will make an impact by designing and developing scalable, secure, and high-performing applications and integration solutions…

Apex Systems

Delivery Lead (CCaaS Platform)

Toronto, ON, Canada

$75 to $85 USD / hour · Contract

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Job details

Pay: $75 to $85 USD / hour
Job type: Contract
Apply by: Nov 15, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 16, 2026

Original job description

Job#: 3056206

Job Description:

Delivery Lead (CCaaS Platform)

Client: Big 5 Bank

Location: Hybrid Downtown Toronto, Ontario (2-3 days a week)

Term: 6 month contract, with a focus on contract to hire.

Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm –

The Development & Delivery Lead for a Cloud Contact Center as a Service (CCaaS) platform is responsible for overseeing the end-to-end design, development, integration, and delivery of contact center technology solutions. This leadership role ensures that all CCaaS initiatives align with business objectives, are delivered on time, and meet quality, security, and compliance standards.

This role is critical for ensuring the successful delivery of innovative, scalable, and secure CCaaS solutions that drive superior customer experiences and support organizational objectives.

Key Responsibilities

Development Leadership & Delivery
Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Technical Oversight
Oversee the technical architecture, design, and development of CCaaS solutions (e.g., IVR, routing, agent desktop, dialer, reporting).
Ensure adherence to best practices in software development, cloud architecture, and security.
Review and approve technical designs, code, and integration approaches.
Team Management
Lead and mentor a multidisciplinary team of developers, engineers, and analysts.
Foster a collaborative, high-performance culture focused on continuous improvement and innovation.
Coordinate with external vendors and partners as needed.
Quality Assurance & Compliance
Oversee testing, validation, and deployment processes to ensure high-quality, reliable solutions.
Ensure compliance with regulatory, security, and privacy standards relevant to contact center operations.
Documentation & Knowledge Management
Ensure comprehensive documentation of solutions, processes, and best practices.
Promote knowledge sharing within the team

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms (e.g., Genesys Cloud, NICE CXone, Five9, Amazon Connect).
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies (Agile, Scrum, or Waterfall).
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.

Preferred Qualifications

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies (e.g., AWS, Azure).
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.

Key Competencies

Strategic thinking and business acumen
Results-oriented and proactive approach
Strong organizational and prioritization skills
Ability to inspire and lead teams

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Role Type: Current opening
Location: Ontario
Hourly Range: $75-85/hr

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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More about this job

Responsibilities

Lead end-to-end planning, development, integration, and delivery of CCaaS solutions, overseeing technical design, project scope, timelines, risks, and resources. Lead and mentor multidisciplinary teams while coordinating testing, deployment, compliance, documentation, and vendor relationships.

Requirements

Requires a bachelor’s or master’s degree in computer science, information technology, or a related field, or equivalent experience, plus 7+ years in software development and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony, and cloud architecture, and strong project management, communication, leadership, security, and compliance capabilities.

Skills

CCaaS Platform Delivery
Software Development
Technical Architecture
Cloud Architecture
Contact Center Operations
Telephony
Project Management
Agile
Scrum
Waterfall
Team Leadership
Stakeholder Management
Risk Management
Quality Assurance
Security and Compliance
DevOps

Benefits

Training Program
Certification Preparation
Technical and Leadership Courses
Certification Discounts
Association Perks

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud
NICE CXone
Five9
Amazon Connect
Cloud Contact Center
IVR
Call Routing
Agent Desktop
Dialer
Contact Center Reporting
Telephony
Cloud Architecture
Software Development
System Integration
Agile
Scrum
Waterfall
AWS
Azure
DevOps
CI/CD Pipelines
CCaaS Migration
Greenfield Implementation
Security
Regulatory Compliance
Data Privacy
Quality Assurance
Stakeholder Management
Distributed Teams

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