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Added 10 mins ago
AS
Asset Integrity Engineer Lead
Aker Solutions
Fort McMurray, AB
- Full-time
Our Asset Integrity Management Team in Fort McMurray, AB is currently recruiting for an Asset Integrity Engineer Lead to provide technical leadership and governance for the asset integrity…
Added 10 mins ago
SI
Intermediate Designer
Studiokimi Interiors
Oakville, ON
- Full-time
Lead projects and mentor junior designers as the team grows
Added 10 mins ago
ML
Operations Manager (Operations Manager II)
Matrix Logistics Services Limited
Calgary, AB
- Full-time
…operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will…
Added 12 mins ago
TI
Senior Manager, Government Relations
TORONTO INTERNATIONAL FILM FESTIVAL
Toronto, ON
- $65,000 to $103,020 CAD / year
- Full-time
Lead the team in meeting timelines for advocacy campaigns
Added 12 mins ago
KA
Calibration & Repair Technician
KF Aerospace
Kelowna, BC
- $22.54 to $28.18 CAD / hour
- Full-time
…highly skilled workforce. Our passion for our craft fuels every project we…
Added 12 mins ago
TW
Manager, Maintenance
Trinity Western University
BC
- $74,600 to $80,000 CAD / year
- Full-time
- Temporary
…includes purchasing parts and inventory, staff development, project coordination, and budget management. This role also involves the coordination and management of all Maintenance team…
Added 12 mins ago
Administrative Assistant
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Lead and execute the full event management lifecycle for the team’s annual conference, including budget oversight, venue selection and booking, catering, logistics, ordering, technical…
Added 12 mins ago
UC
Coordinator, People & Culture
Upper Canada Collage
Toronto, ON
- $55,622 to $73,004 CAD / year
- Full-time
The People & Culture (P&C) Coordinator is a critical member of the P&C team who supports UCC’s mission by delivering responsive, effective, and people centered human resources services.…
Added 25 mins ago
P
Principal, Hydrotechnical
Proven
Vancouver, BC
- Full-time
Lead mine water management: site-wide water balance, diversions, tailings facility hydrology, and closure drainage and spillways
Added 25 mins ago
P
Intermediate Civil Engineer
Proven
Kelowna, BC
- Full-time
PRI is seeking an Intermediate Civil Engineer (P.Eng.) to join our Civil practice. This is a hands-on design and project-delivery role for a licensed civil engineer in the earlier-to-middle…
Added 26 mins ago
L
Branch Manager
LendDirect
Canada
- Full-time
Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
Added 26 mins ago
RB
Associate Director - Lead Production Services Support, Fixed Income
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an experienced highly motivated Lead Production Services Support Analyst for our Capital Markets, QTS, and Fixed Income Production Application Support team. You will be…
Added 26 mins ago
AF
Branch Manager
Attain Finance
Canada
- Full-time
Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
Added 26 mins ago
'
Manager, Brand Equity
''
Toronto, ON
- Full-time
Lead project management of McCain’s new marketing vision, logo, and asset pack initiatives, ensuring creative development, production, and global deployment milestones are achieved.
Added 39 mins ago
J
Wastewater Process Engineer
Jacobs
Winnipeg, MB
- Full-time
Support or lead project delivery for wastewater projects of moderate complexity
Added 39 mins ago
PB
Corporate Laboratory Team Lead
Pollard Banknote Limited
Winnipeg, MB
- Full-time
We're looking for an innovative and collaborative Corporate Laboratory Team Lead to join our Lab Services team at our Winnipeg office located at 140 Otter Street.
Added 39 mins ago
FN
Project Lead, Health Services in Remote and Isolated Communities
First Nations Health Authority
Ladysmith, BC
- Full-time
The Project Lead, Health Services in Remote and Isolated Communities supports regional leadership and teams through project management, and a systemic review of health programs and services…
Added 39 mins ago
AS
Senior Manager, Strategic Finance
Amica Senior Lifestyles
Toronto, ON
- Full-time
Lead NOI underwriting and business-plan development for new management contracts, including scenario analysis, key assumptions, risk assessment, and financial recommendations.
Added 39 mins ago
PE
Senior Project Controller
Pattern Energy
Toronto, ON
- Full-time
The Senior Project Controller is responsible for leading project controls, financial oversight, forecasting, and financial performance reporting for large-scale renewable energy capital…
Added 39 mins ago
J
Associate Environmental Engineer/Geologist/Project Manager
Jacobs
Toronto, ON
- $82,000 to $115,000 USD / year
- Full-time
from home and in teams at the office two days per week. You'll lead a team and oversee the
Added 57 mins ago
WW
Senior Engineering Technologist, Mechanical
WhiteWater West-
Richmond, BC
- Full-time
…completion. You will also provide technical guidance to junior team members. Daily activities may include CAD modelling and drafting, technical documentation, test-lab operations, material…
Added 1 hour ago
BS
Materials Manager
Blackline Safety
Calgary, AB
- Full-time
Demonstrated ability to prioritize tasks strategically and delegate appropriately to team members, optimizing resource allocation and ensuring timely project completion
Added 1 hour ago
CB
Lead Carpenter
CNJ Builders
Rothesay, NB
- Full-time
Role Description The Lead Carpenter is a full-time, on-site role based in Rothesay, NB. This role oversees and performs day-to-day carpentry tasks, including framing, finish work, and…
Added 1 hour ago
AC
Finance Director
Aston Carter
Toronto, ON
- Contract
…month-end close, prepares and reviews financial statements and management reporting, and ensures audit-ready documentation and regulatory compliance. The Finance Director also supports IFRS…
Added 1 hour ago
PE
Intermediate Civil Engineer
PRI Engineering
Kelowna, BC
- Full-time
PRI is seeking an Intermediate Civil Engineer (P.Eng.) to join our Civil practice. This is a hands-on design and project-delivery role for a licensed civil engineer in the earlier-to-middle…

Apex Systems

Delivery Lead (CCaaS Platform)

Toronto, ON, Canada

$75 to $85 USD / hour · Contract

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Job details

Pay: $75 to $85 USD / hour
Job type: Contract
Apply by: Nov 15, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Working hours: 37.5 hours/week
Posting language: English
Posted: Oct 16, 2026

Original job description

Job#: 3056206

Job Description:

Delivery Lead (CCaaS Platform)

Client: Big 5 Bank

Location: Hybrid Downtown Toronto, Ontario (2-3 days a week)

Term: 6 month contract, with a focus on contract to hire.

Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm –

The Development & Delivery Lead for a Cloud Contact Center as a Service (CCaaS) platform is responsible for overseeing the end-to-end design, development, integration, and delivery of contact center technology solutions. This leadership role ensures that all CCaaS initiatives align with business objectives, are delivered on time, and meet quality, security, and compliance standards.

This role is critical for ensuring the successful delivery of innovative, scalable, and secure CCaaS solutions that drive superior customer experiences and support organizational objectives.

Key Responsibilities

Development Leadership & Delivery
Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Technical Oversight
Oversee the technical architecture, design, and development of CCaaS solutions (e.g., IVR, routing, agent desktop, dialer, reporting).
Ensure adherence to best practices in software development, cloud architecture, and security.
Review and approve technical designs, code, and integration approaches.
Team Management
Lead and mentor a multidisciplinary team of developers, engineers, and analysts.
Foster a collaborative, high-performance culture focused on continuous improvement and innovation.
Coordinate with external vendors and partners as needed.
Quality Assurance & Compliance
Oversee testing, validation, and deployment processes to ensure high-quality, reliable solutions.
Ensure compliance with regulatory, security, and privacy standards relevant to contact center operations.
Documentation & Knowledge Management
Ensure comprehensive documentation of solutions, processes, and best practices.
Promote knowledge sharing within the team

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms (e.g., Genesys Cloud, NICE CXone, Five9, Amazon Connect).
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies (Agile, Scrum, or Waterfall).
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.

Preferred Qualifications

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies (e.g., AWS, Azure).
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.

Key Competencies

Strategic thinking and business acumen
Results-oriented and proactive approach
Strong organizational and prioritization skills
Ability to inspire and lead teams

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Role Type: Current opening
Location: Ontario
Hourly Range: $75-85/hr

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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More about this job

Responsibilities

Lead end-to-end planning, development, integration, and delivery of CCaaS solutions, overseeing technical design, project scope, timelines, risks, and resources. Lead and mentor multidisciplinary teams while coordinating testing, deployment, compliance, documentation, and vendor relationships.

Requirements

Requires a bachelor’s or master’s degree in computer science, information technology, or a related field, or equivalent experience, plus 7+ years in software development and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony, and cloud architecture, and strong project management, communication, leadership, security, and compliance capabilities.

Skills

CCaaS Platform Delivery
Software Development
Technical Architecture
Cloud Architecture
Contact Center Operations
Telephony
Project Management
Agile
Scrum
Waterfall
Team Leadership
Stakeholder Management
Risk Management
Quality Assurance
Security and Compliance
DevOps

Benefits

Training Program
Certification Preparation
Technical and Leadership Courses
Certification Discounts
Association Perks

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Genesys Cloud
NICE CXone
Five9
Amazon Connect
Cloud Contact Center
IVR
Call Routing
Agent Desktop
Dialer
Contact Center Reporting
Telephony
Cloud Architecture
Software Development
System Integration
Agile
Scrum
Waterfall
AWS
Azure
DevOps
CI/CD Pipelines
CCaaS Migration
Greenfield Implementation
Security
Regulatory Compliance
Data Privacy
Quality Assurance
Stakeholder Management
Distributed Teams

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