IT Support Analyst

Job#: 3055122

Job Description:

IT Support Analyst: Endpoint & End-User Support

Toronto, ON

6-Month Contract (Possible Extension)

Overview Our client is looking for an IT Support Analyst to keep end-user devices and technology running smoothly. You'll set up and configure devices, install and support software, and resolve hardware and software issues, both on-site and remotely. The role suits someone with strong technical skills, close attention to detail, and the ability to explain technical issues in plain language.

You'll support a mix of laptops, mobile devices, printers, networks, and cloud services, and may offer technical input on IT projects as needed. This is a 6-month contract with a possible extension.

Responsibilities

• Set up, configure, and maintain endpoint devices, including workstations, printers, audio/video equipment, and peripherals
• Install, configure, and support software applications, including productivity, communication, and business tools
• Troubleshoot and resolve issues across Windows, iOS, and Android devices
• Provide end-user support for hardware, software, and network issues, finding root causes and recommending fixes
• Replace faulty equipment and work with internal IT specialists and external vendors when needed
• Respond to and resolve incidents and service requests promptly, keeping users updated on progress
• Follow IT security best practices, including antivirus, firewalls, and security policies
• Troubleshoot network issues involving switches, routers, and firewalls
• Help maintain IT infrastructure, including printers, networks, and cloud services, for performance and security
• Contribute to improving IT processes and configurations in line with ITIL-based standards
• Advise stakeholders, including executives and the Service Desk team, on potential technical issues
  
  

Qualifications

• 5+ years of experience in a similar IT support role, including supporting executive users
• Strong communication skills and a customer-service mindset when working with senior stakeholders
• 2-year technical diploma in Computer Science or a related field (a bachelor's degree is an asset)
• Experience with Microsoft Azure, Intune, Autopilot, Microsoft Endpoint Manager, and Exchange Online
• Experience with ServiceNow or a similar ITSM tool
• Working knowledge of on-premises services such as Active Directory and file servers
• Experience with Microsoft 365, SharePoint, Teams, and Zoom
• Familiarity with networking tools and vendors such as Cisco, Fortinet, and Meraki
• Strong knowledge of Windows 10/11, iOS, and Android
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
  
  

Work Conditions

• On-site in Toronto, 5 days a week
• Ability to lift up to 50 lbs
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.