L2 Application Support Consultant

Job#: 3052136

Job Description:

Job Posting Template Canada

Position Title: L2 Application Support Consultant

Location: Montréal, QC

Duration: TBD - to be confirmed with hiring manager

Job Type: TBD - to be confirmed with hiring manager

Work Model: Hybrid - mandatory onsite 2 days/week (typically Mondays and Wednesdays) at the Dobrin Street office

About The Opportunity

Join a B2C Digital Experience team supporting Uniprix and Proxim pharmacy customers across a web application platform, iOS mobile application, and Android mobile application. As L2 Application Support Consultant, you will bring a deep investigative mindset to production monitoring and multi-system troubleshooting, and hold end-to-end incident and change management discipline, within a multidisciplinary in-house Agile team of 19 professionals.

Key Responsibilities

• Monitoring & Observability: Investigate live incidents using telemetry, logs, and application signals (Azure Application Insights); manage dashboards, alerts, and investigation support in Dynatrace; support synthetic monitoring (Dynatrace Synthetic and/or Dotcom-Monitor) and platform-level alerting via Azure Monitor.
• Investigative Analysis: Apply structured, hypothesis-driven investigation; correlate signals across applications, monitoring, deployments, and infrastructure; clearly distinguish symptoms from root cause; know when to continue deep analysis vs. escalate with evidence; document investigations so they are repeatable and improvable.
• Incident Management: Own incident detection and severity qualification; coordinate with application teams, cloud/infrastructure/platform teams, and external partners as required; contribute to Root Cause Analysis (RCA) and post-incident follow-ups.
• Change Management & Deployment Supervision: Supervise and support changes across the full stack, including web application, backend/API, and mobile (iOS & Android) deployments, plus infrastructure and platform changes and patching; perform change readiness and post-deployment validation, including active monitoring and rollback/mitigation support.
• Deployment & Major Incident Availability: Participate in overnight deployments and on-call coverage for Major Incidents; operate calmly and effectively during off-hours releases, high-severity incidents, and time-sensitive stabilization efforts.
• Communication: Communicate clearly with stakeholders and management, adapting the message as required; lead through influence rather than authority.
  
  

Must-Have Qualifications

• Hands-on production experience with monitoring/observability tools such as Dynatrace, Azure Application Insights, Azure Monitor, and Dotcom-Monitor.
• Proven incident and change management discipline in a production environment.
• Demonstrated structured, hypothesis-driven investigative approach to complex, multi-system issues.
• Comfort supervising deployments and changes across web, backend/API, mobile, and infrastructure.
• Availability to support deployments and Major Incidents outside standard hours, including midnight–7am weekday coverage (approximately once every 6 weeks) and weekend patching windows (30–45 minute tests, once or twice per month maximum).
• Strong communication skills, able to adapt messaging for stakeholders and management.
• Fluent in English and French.
  
  

Nice-to-Have Qualifications

• QA and validation experience (mobile & web).
• Mobile observability / crash analytics exposure.
  
  

Required Experience

• 7+ years of relevant experience as a senior professional.
• Experience working within a cross-functional Agile team.
  
  

Education & Certifications

• Not specified in the source requisition - recommend confirming degree/certification expectations with hiring manager.
  
  

Application Process

• If interested, please apply directly or contact the Everforth recruitment team for additional information.
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.