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Added 13 days ago
AC
Full-time Student Success Specialist (Pembroke)
Algonquin College
Pembroke, ON
- Full-time
Reporting to the Manager of Community & Student Affairs, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic…
Added 13 days ago
FT
Academic Services Consultant - AppD/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Reporting to the Manager, Flexible Learning and Academic Pathways, the Academic Services Consultant provides academic and services support in the execution of strategic initiatives that are…
Added 13 days ago
B
Spécialiste/Stratège SEO Sénior | Senior SEO Specialist/Strategist
Bloom
Montreal, QC
- Full-time
Maîtrise de l'écosystème d'outils : Google Search Console, GA4, SEMrush/Ahrefs, Google Tag Manager.
Added 13 days ago
C
Part-Time Student Gas Bar Attendant I
Co-op
Battleford, SK
- Part-time
…comprehensive benefits package, Employee Family Assistance Program, an employer-contributed pension plan, Team Member incentives, professional development and training opportunities. We…
Added 13 days ago
TU
Senior Manager, Capital Projects and Building Services
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
This position may require evening and weekend work. UBC is committed to supporting the best possible environments for working, learning and living where respect, civility, diversity,…
Added 13 days ago
R|
Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Tremplin Consortium supports the career and professional development (CPD) and career preparedness of biomedical graduate trainees and postdoctoral fellows across affiliated research…
Added 13 days ago
LH
System Operating Centre Supervisor
London Hydro
London, ON
- Full-time
We are currently seeking an experienced and motivated System Operating Centre Supervisor to fill a vacancy within our System Operating Centre (SOC) at London Hydro. Reporting to the…
Added 13 days ago
DC
Team Manager – Facilities Engineering
Dillon Consulting Limited
Ottawa, ON
- Full-time
At Dillon, we strive to remain at the forefront of technology and innovation and thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and…
Added 13 days ago
DC
Team Manager – Facilities Engineering
Dillon Consulting Limited
Kingston, ON
- Full-time
At Dillon, we strive to remain at the forefront of technology and innovation and thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and…
Added 13 days ago
AS
Manager Deskside Support
Apex Systems
Mississauga, ON
- $40 to $55 USD / hour
- Contract
The Manager ensures alignment with service‑level expectations, governance requirements, and technical standards, while supporting disaster recovery readiness and on‑call operations for…
Added 13 days ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 13 days ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Vaughan, ON
- Part-time
…support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through…
Added 13 days ago
T
Personal Banking Associate Trainee
TD
Saskatoon, SK
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
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T
Personal Banker Trainee
TD
Cochrane, AB
- Full-time
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District Manager - Southern Alberta
sephora.com
Calgary, AB
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting…
Added 13 days ago
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Manager, Property Claims – Commercial Damage Insurance
Jobgether
Canada
- Full-time
…collaborative commercial insurance environment. As a Property Claims Manager, you will guide and develop a team of claims professionals, providing technical expertise and support throughout…
Added 13 days ago
Manager, Recruitment and Professional Development
Dentons
Calgary, AB
Dentons is seeking a Manager, Recruitment and Professional Development to support the delivery and execution of law student recruitment, law student programming, and associate development…
Added 13 days ago
Plant Sanitarian - 10 month contract
Molson Coors
Toronto, ON
In the role of Plant Sanitarian (10 month contract) working in Toronto you will be responsible for the development and execution of the brewery cleaning and sanitation program, as well as…
Added 13 days ago
NF
Wellness Operations Manager
Nature's Fare Markets
Surrey, BC
- Full-time
Nature’s Fare Markets is seeking a Wellness Operations Manager to provide leadership, governance, and accountability for our nutrition, wellness, and ingredient integrity standards. This…
Added 13 days ago
TM
Wireless Store Manager
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Ottawa, ON
- Full-time
Training and Development: We are committed to your growth and success. Our in-house Learning & Development team offers ongoing training and development opportunities to support your career…
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Senior Manager, Tax
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- Full-time
Proactive, collaborative, detail-oriented, and committed to continuous learning and professional development.
Added 13 days ago
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Meat - Assistant Department Manager Meat
Sobeys
Surrey, BC
- Full-time
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
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Administration & Systems - Clerk Department Second Administration
Sobeys
Moncton, NB
- Full-time
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 13 days ago
A
Employer Liaison/Coach
Achēv
Mississauga, ON
- Full-time
The Employer Liaison/Coach, reporting to the Workforce Development Coordinator, will work with the project team to deliver program activities directly, including liaising with partners to…
Added 13 days ago
SI
Service Desk Manager
STACK IT Recruitment
Windsor, ON
- $85,000 to $95,000 CAD / year
- Full-time
We're hiring a Service Desk Manager to join an established managed IT services provider supporting businesses across many industries. The role owns the performance and development of the…

Apex Systems

Manager Deskside Support

Mississauga, ON, Canada

$40 to $55 USD / hour · Contract

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Job details

Pay: $40 to $55 USD / hour
Job type: Contract
Apply by: Nov 12, 2026
Experience: Bachelor’s degree or equivalent experience and typically requires 6+ years of experience and 1+ years of supervisory and/or management experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Job#: 3055520

Job Description:

Manager, End User Support

Location: Mississauga

6 month contract to hire

Position Summary:

The Technical Administration & Support Manager (M2) leads teams of supervisors responsible for delivering reliable, high‑quality technical support and administration services across the technology environment.
This role plans, directs, and coordinates daily operational activities, ensuring teams achieve defined KPIs related to system stability, service availability, configuration quality, and incident responsiveness. It manages cross‑functional objectives, oversees escalations, and partners closely with engineers and architects to support deployment, maintenance, and continuous improvement efforts.
The Manager ensures alignment with service‑level expectations, governance requirements, and technical standards, while supporting disaster recovery readiness and on‑call operations for critical issues. Emphasizing talent development and operational discipline, the role provides coaching, performance feedback, and capability growth opportunities for supervisors and technical specialists. It strengthens operational performance by optimizing processes, managing vendor relationships, and stewarding budgets and resources. The role fosters a trust‑based, inclusive environment that supports long‑term operational excellence and the execution of technical strategy.

Key Responsibilities:

Translate strategic and operational goals into actionable technical support and administration plans, aligning team objectives and resource allocations.
Oversee daily technical operations - including incident resolution, configuration activities, maintenance, and deployments - ensuring adherence to standards and timelines.
Monitor performance metrics, evaluate trends, and coach supervisors to improve operational efficiency, service quality, and KPI achievement.
Implement governance frameworks and ensure compliance with regulatory, security, and procedural requirements across support teams.
Coordinate cross‑functional technical activities, resolve escalations, and support execution of technology initiatives, upgrades, and problem‑solving efforts.
Lead adoption of new tools, workflows, and administrative processes; provide hands‑on guidance during testing, deployment, and troubleshooting.
Manage vendor relationships, track service delivery performance, and address quality issues to maintain strong operational partnerships.
Oversee budgets, review expenditures, and identify opportunities for cost optimization while maintaining operational reliability.
Conduct workforce planning, onboarding, scheduling, and skills development for supervisors and technical staff.
Promote collaboration, continuous improvement, and knowledge sharing across technical support and administration teams.

Basic Qualifications:

Bachelor’s degree or equivalent experience and typically requires 6+ years of experience and 1+ years of supervisory and/or management experience.

Critical Experience/Skills:

Intermediate understanding of technical support operations, system administration principles, configuration management, and incident lifecycle processes.
Knowledge of IT infrastructure components (e.g., servers, networks, endpoints, cloud platforms) and associated support workflows.
Familiarity with governance, compliance, and security standards impacting technical support operations.
Proficiency with support and administration tools such as ticketing platforms, monitoring systems, change/configuration tools, and diagnostic utilities.
Strong problem‑solving and analytical skills for evaluating incidents, operational risks, and remediation requirements.
Effective communication skills for technical reporting, stakeholder alignment, and cross‑team coordination.
Ability to oversee multiple technical initiatives and manage interdependencies across teams and platforms.
Competence in coaching and developing technical staff capabilities.
Financial and resource‑planning skills to support budget management, forecasting, and vendor engagements.
Behavioral competencies at Manager level: Change Advocate, Customer & Business Driven, Collaboration, Decision Making, Influencing Others, Innovative Thinking, Oral & Written Communication, Servant Leadership.

Additional Experience/Skills:

Experience in technical support, system administration, or IT operations.
Experience managing technical support teams, coordinating operational activities, and maintaining performance metrics (uptime, response times, service quality).
Exposure to regulated environments, technical governance processes, disaster recovery readiness, and cross‑functional technical operations.
Demonstrated ability to guide teams, oversee technical workflows, work with vendors, and support decision‑making through operational insights.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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More about this job

Responsibilities

Lead supervisors and technical staff in daily support and administration operations, ensuring service quality, incident responsiveness, compliance, and achievement of operational KPIs. Coordinate escalations and technical initiatives, develop staff, manage vendors and budgets, and drive process improvement and operational readiness.

Requirements

Requires a bachelor’s degree or equivalent experience, typically at least six years of experience, and at least one year of supervisory or management experience. Candidates should have experience in technical support, system administration, or IT operations, with knowledge of infrastructure, incident and configuration processes, governance, team leadership, and resource planning.

Skills

Technical Support Operations
System Administration
Configuration Management
Incident Management
IT Infrastructure
Governance And Compliance
Security Standards
Ticketing Platforms
Monitoring Systems
Change Management
Problem Solving
Analytical Skills
Cross-Functional Coordination
Team Leadership And Coaching
Budget Management
Vendor Management

Benefits

On-Demand Training
Certification Preparation
Technical And Leadership Courses
Certification Discounts

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
End User Support
IT Operations
System Administration
IT Infrastructure
Servers
Networks
Endpoints
Cloud Platforms
Configuration Management
Incident Management
Ticketing Platforms
Monitoring Systems
Change Management
Diagnostic Utilities
Service-Level Expectations
Governance
Regulatory Compliance
Security Standards
Disaster Recovery
On-Call Operations
KPI Management
Vendor Management
Budget Management
Workforce Planning
Continuous Improvement
Technology Deployments
Operational Risk
Service Availability

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