Retail BSA

Job#: 3058933

Job Description:

Position Title: Business Systems Analyst

Location: TBD

Duration: TBD

Job Type: TBD, Contract or Permanent

Work Model: TBD, Remote, Hybrid, or Onsite

About The Opportunity

We are seeking an experienced Business Systems Analyst to partner with business Product Owners and technology teams to translate complex business needs into clear, actionable requirements and scalable technology solutions. This role will work across the full software development lifecycle, supporting Retail applications, SaaS platforms, internal development initiatives, and system integrations to improve operational efficiency, customer experience, and overall business value.

Key Responsibilities

• Lead requirements gathering activities, stakeholder workshops, and discovery sessions for complex technology initiatives.
• Partner with Product Owners to define, clarify, prioritize, and manage business and functional requirements throughout the SDLC.
• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), and supporting documentation within Confluence.
• Develop and maintain product capability maps and healthy, prioritized backlogs that are prepared for Program Increment planning and sprint execution.
• Translate business requirements into Jira Epics, features, user stories, detailed acceptance criteria, business rules, and use cases.
• Collaborate closely with Product, Engineering, QA, Architects, vendors, and business stakeholders from discovery through implementation.
• Conduct requirements and user-story walkthroughs with Development and QA teams prior to handoff and sprint execution.
• Document current-state and future-state processes, personas, user journeys, workflows, and use cases using tools such as Miro.
• Analyze business processes, identify inefficiencies, and partner with Engineering to recommend scalable technology solutions.
• Use SQL and data visualization tools such as Power BI to validate business logic, analyze data, and support data-driven decision-making.
• Leverage AI tools to support requirements analysis, user-story creation, knowledge-base development, and identification of scenarios and edge cases.
• Create mockups and prototypes using AI-enabled tools to help stakeholders visualize solution options and refine requirements.
• Use JQL to support Jira governance, reporting, and SDLC processes.
• Work with SaaS vendors to understand new capabilities, document requirements, and assess impacts to existing processes and technology.
• Collaborate with Architects to understand system integrations and identify dependencies, risks, impacts, and solution considerations.
  
  

Must-Have Qualifications

• 5+ years of experience as a Business Analyst, Business Systems Analyst, or similar role within an Agile, technology-driven environment.
• Strong experience gathering, documenting, validating, and managing complex business and functional requirements.
• Proven ability to create clear BRDs, FRDs, user stories, use cases, business rules, and acceptance criteria.
• Deep understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum delivery practices.
• Hands-on experience with Jira and Confluence within an Agile delivery environment.
• Demonstrated experience leading complex, cross-functional requirements initiatives from discovery through implementation.
• Experience partnering with Product Owners, Developers, QA, Architects, vendors, and business stakeholders.
• Ability to facilitate stakeholder discussions, manage ambiguity, resolve conflicting requirements, and drive alignment.
• Strong analytical and business-process analysis capabilities.
• Excellent written, verbal, presentation, and stakeholder communication skills across both technical and business audiences.
  
  

Nice-to-Have Qualifications

• Experience supporting Retail applications, pharmacy environments, SaaS platforms, internal software development, or digital transformation programs.
• Working knowledge of SQL for data analysis, validation, and business-rule verification.
• Experience with Power BI or comparable business intelligence and data visualization platforms.
• Experience facilitating large-scale stakeholder workshops and translating complex discussions into actionable requirements and decisions.
• Experience with product management practices, backlog prioritization, and customer-centric solution design.
• Knowledge of enterprise integrations, cloud platforms, APIs, and technology modernization initiatives.
• Experience leveraging AI tools for requirements development, user-story creation, knowledge management, mockups, or prototyping.
• Experience with Miro for process mapping, user journeys, and solution visualization.
• Proficiency with JQL for Jira governance and reporting.
  
  

Required Experience

• 5+ years of relevant Business Analyst or Business Systems Analyst experience.
• Experience working within Agile/Scrum technology delivery environments.
• Hands-on experience with Jira and Confluence.
• Experience translating business requirements into Epics, features, user stories, and acceptance criteria.
• Experience supporting the full SDLC from discovery and requirements through development, QA, and implementation.
• Experience working with complex cross-functional technology and business stakeholder groups.
  
  

Education & Certifications

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Business Analysis, Agile, Scrum, or Product Management certifications are beneficial but not required.
  
  

Application Process

If interested, please apply directly or contact the Everforth recruitment team for additional information.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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