Senior Business Systems Analyst, ServiceNow ITAM

Job#: 3055722

Job Description:

Senior Business Systems Analyst, ServiceNow ITAM

Apex Systems is hiring a Senior Business Systems Analyst with strong ServiceNow IT Asset Management (ITAM) experience to support a major financial services organization.

Contract: 6 months, with potential for extension in 6-month increments

Location: Toronto, ON, Hybrid

Onsite: Tuesdays plus the second Friday of each month. Onsite requirements may change based on business needs.

Hours: Full-time, 40 hours/week

Industry: Financial Services

Job Description

Our client is looking for a Senior Business Systems Analyst / ITAM Governance Analyst to support the continued implementation and maturity of its ServiceNow IT Asset Management program.

This individual will act as a key liaison between business stakeholders, leadership, and technical teams. The ideal candidate understands both the technical capabilities of the ServiceNow platform and ITAM module and the business processes, controls, governance, and workflows required to effectively manage the IT asset lifecycle.

This is an excellent opportunity for someone who can operate between the technical and business sides of a ServiceNow implementation, document complex processes, and communicate effectively with stakeholders ranging from technical resources to Director-level leadership.

Key Responsibilities

• Support the implementation and ongoing maturity of the organization's ServiceNow IT Asset Management (ITAM) capabilities.
• Partner with business and technical teams to document ITAM processes, workflows, controls, capabilities, and requirements.
• Serve as a subject matter resource for the ServiceNow ITAM module and associated asset management processes.
• Analyze and document current-state and future-state ITAM workflows and processes.
• Support governance and control activities across the full IT asset lifecycle.
• Translate business requirements into clear technical requirements and help technical teams understand business needs.
• Explain ServiceNow functionality, workflows, and technical concepts to non-technical stakeholders.
• Act as a key point of contact between leadership, business stakeholders, and ServiceNow/technical resources.
• Work with processes related to IT asset procurement, including purchase orders, invoices, asset information, and the movement of relevant data into ServiceNow.
• Identify opportunities to improve the maturity, governance, and effectiveness of the ITAM program.
• Develop documentation and presentations outlining processes, recommendations, capabilities, and program updates.
• Create and deliver PowerPoint presentations to senior leadership, including Director-level stakeholders.
• Support project milestones associated with the broader ITAM maturity initiative.
  
  

Required Qualifications

• Senior-level experience as a Business Systems Analyst (BSA), Business Analyst, ITAM Analyst, or similar role.
• Strong hands-on experience with ServiceNow and IT Asset Management (ITAM).
• Previous experience supporting a ServiceNow ITAM implementation or major ITAM transformation.
• Strong understanding of:
• IT asset lifecycle management
• ITAM governance and controls
• IT asset management workflows
• Procurement processes
• Purchase orders and invoices
• Process and workflow documentation
• Ability to understand and articulate how ServiceNow ITAM processes and workflows operate from both a business and technical perspective.
• Experience documenting requirements, workflows, processes, controls, and platform capabilities.
• Strong presentation skills and experience communicating with senior leaders.
• Ability to translate technical concepts into clear business language and business requirements into technical discussions.
• Excellent written and verbal communication skills.
• Ability to work effectively within a small, growing team and collaborate with multiple stakeholder groups.
  
  

ServiceNow Experience

The ideal candidate will bring a combination of ServiceNow platform knowledge and ITAM-specific expertise, rather than being solely a functional BA or purely technical ServiceNow resource.

Relevant ServiceNow certifications are highly valued, particularly certifications demonstrating:

• ServiceNow platform knowledge
• IT Asset Management expertise
  
  

Nice to Have

• Experience within banking or financial services.
• Insurance industry experience.
• Experience working within a large, highly regulated enterprise environment.
• Experience supporting the maturity of an established ITAM governance program.
  
  

Ideal Candidate Profile

The strongest candidate will be a hybrid business and technical BSA who understands ServiceNow ITAM deeply enough to have detailed conversations with technical teams while also being polished enough to present recommendations and program information to senior leadership.

They should be comfortable becoming the go-to person connecting the business, leadership, ITAM processes, and the ServiceNow platform.

Note: I intentionally left out the preference for a female candidate and framed the posting around objective qualifications and inclusive hiring.

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $55.00/hr.-$67.00/hr.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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