Job#: 3052359
Job Description:
Program 1: BMT Billing Automation
Lead Business Analyst, Commercial Banking and Billing Automation
Employment Type: Contract
Location: Toronto, Ontario, Hybrid
On-Site Requirement: Mondays and potentially the first Friday of each month
Target Start Date: As soon as possible, with onboarding targeted before the end of October
Contract Duration: Approximately 12 months, with potential extension
Position Overview
- Apex Systems is seeking an experienced Lead Business Analyst to support Our Client’s Business Management Technology, or BMT, billing automation program.
- The program will modernize and automate a highly manual billing and file-processing environment. The current process involves approximately 100 files received from multiple sources and managed through manual, email-based workflows. The selected Lead Business Analyst will establish the requirements approach, lead discovery, facilitate complex stakeholder discussions, and provide direction to a supporting Senior Business Analyst.
- This position requires significant experience in commercial or corporate banking, along with the ability to bring structure, clarity, and momentum to an evolving program.
Key Responsibilities
- Own the business analysis strategy, work plan, and requirements approach for the BMT billing automation program.
- Lead current-state discovery across approximately 100 files, source systems, business processes, and manual workflows.
- Review available documentation and identify gaps requiring additional analysis or stakeholder input.
- Facilitate focused requirements sessions with business, operations, technology, and development stakeholders.
- Translate complex and sometimes loosely defined business needs into clear, actionable requirements.
- Ask targeted questions and maintain control of discussions involving large or highly detailed stakeholder groups.
- Document current-state and future-state workflows, business rules, data requirements, process dependencies, and exception scenarios.
- Develop and maintain business requirements documents using Microsoft Word and Visio.
- Partner with development and architecture teams as the future solution and database design are defined.
- Establish clear deliverables, milestones, dependencies, risks, and decision points.
- Provide direction and work assignments to the Senior Business Analyst.
- Review and validate detailed analysis and documentation completed by the Senior Business Analyst.
- Support the development of business requirements targeted for completion by the end of December and draft solution requirements targeted for January.
- Contribute to the business case planned for February.
- Ensure stakeholder sessions are well prepared, efficient, and productive so that business teams can continue supporting daily operations.
- Escalate risks, unresolved decisions, and requirements gaps that could affect delivery timelines.
Required Qualifications
- Minimum of 7 years of progressive Business Analyst experience.
- Demonstrated experience leading complex business analysis workstreams or transformation programs.
- Strong commercial or corporate banking experience.
- Working knowledge of commercial banking products and services, including:
- Deposit products
- Cash management services
- Corporate or commercial client servicing
- Billing processes
- Back-office financial operations
- Proven ability to plan and structure business analysis activities in environments where the solution is not fully defined.
- Strong experience leading difficult or complex stakeholder discussions.
- Advanced requirements gathering, process analysis, and documentation skills.
- Strong process-mapping experience using Microsoft Visio.
- Advanced proficiency with Microsoft Word and formal business requirements documentation.
- Exceptional verbal communication skills, with the ability to communicate clearly, precisely, and confidently.
- Ability to work independently, manage ambiguity, and drive stakeholders toward decisions.
- Bachelor’s degree in business, economics, computer science, technology, engineering, or a related discipline.
Preferred Qualifications
- Previous billing automation or billing transformation experience.
- Experience building requirements for a new database, workflow solution, or operational platform.
- Experience working within a major Canadian financial institution.
- Experience with Jira and Confluence.
- Engineering education or professional background.
- Experience supporting business cases and solution requirements.
Success Profile
- The successful candidate will be a highly seasoned Business Analyst who can quickly establish a plan, structure an ambiguous assignment, and ask incisive questions. Direct knowledge of a specific technology is less important than the ability to lead, organize, facilitate, and produce high-quality outcomes in a demanding stakeholder environment.
Interview Process
- Initial interview with the client hiring manager.
- Second interview with the hiring manager’s leader or members of the delivery team.
- Professional reference checks may be required.
- Candidates are not expected to provide confidential work samples from previous banking engagements.
Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.
Hourly Range: $50.00/hr.-$70.00/hr.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
