Senior Program Manager, Salesforce Transformation

Job#: 3053773

Job Description:

Senior Program Manager, Salesforce Transformation

Location: Toronto, Ontario Duration: Initial 12-month contract with potential extension Job Type: Contract Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needs

About The Opportunity

A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.

Key Responsibilities

• Lead the overall Salesforce transformation and platform reset from a technology delivery perspective.
• Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities.
• Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement.
• Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins.
• Oversee data migration planning and delivery, including the identification and transfer of required program and operational data.
• Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership.
• Provide clear program updates, risks, decisions, and recommendations to senior executives.
• Translate complex technical information into concise, business-focused communication for nontechnical stakeholders.
• Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk.
• Perform hands-on project planning and tactical delivery activities when required.
• Help transition the organization from one-off platform configurations to a repeatable and standardized onboarding model.
• Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.
  
  

Must-Have Qualifications

• Demonstrated experience leading a major Salesforce implementation or transformation.
• Strong experience overseeing complex data migration workstreams.
• Proven success leading large-scale business and technology transformations.
• Experience managing multiple technology workstreams, Project Managers, and cross-functional delivery teams.
• Strong program governance, project planning, risk management, and dependency management capabilities.
• Executive presence with experience presenting technology delivery updates to senior leadership.
• Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences.
• Experience managing systems integrators, external vendors, and other third-party delivery partners.
• Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments.
• Confidence to challenge stakeholders, manage competing expectations, and push back when necessary.
• Willingness to remain hands-on with plans, schedules, reporting, and day-to-day delivery activities.
• Ability to work onsite in Toronto at least two days per week and attend additional in-person meetings when required.
  
  

Nice-to-Have Qualifications

• Experience within healthcare, pharmaceutical, life sciences, or another regulated industry.
• Experience with patient, customer, or client-support platforms.
• Experience replacing or consolidating legacy applications.
• Experience designing standardized onboarding processes for multiple programs, business units, or external partners.
• Experience working with product teams that are developing their Salesforce capabilities.
• Background managing transformations within complex enterprise environments such as financial services.
  
  

Required Experience

• 10+ years of relevant project or program management experience.
• Previous leadership of a Salesforce implementation or major Salesforce initiative.
• Experience leading complex, enterprise-level business and technology transformations.
• Experience overseeing data migration planning, readiness, dependencies, risks, and execution.
• Experience working with senior executives, cross-functional business teams, technology leadership, systems integrators, and third parties.
• Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.
  
  

Education & Certifications

• Degree, diploma, or equivalent combination of education and relevant professional experience.
• Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset.
• Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.
  
  

Application Process

If interested, please apply directly or contact the Everforth recruitment team for additional information.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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