Solution Designer (Data Warehouse & Speech AI)

Job#: 3056309

Job Description:

Solution Designer (Data Warehouse & Speech AI)

Apex Systems is a global IT services provider, and our consulting practice has an opening for a Senior Solution Designer (Data Warehouse and Speech AI) with experience across Speech AI, contact centre technology, data warehousing, reporting, and integrations to support a Top Five Bank.

Client: Big 5 Bank

Location: Hybrid; 1- 2 days a week in Toronto

Terms: 6 Month Contract to Hire

Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm

Job Description

Apex Systems is looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment. The role requires someone who can design solutions, understand the delivery side, and provide technical leadership throughout implementation.

• Design end-to-end solutions across Speech AI, contact centre platforms, data warehousing, reporting, APIs, and integrations.
• Define how voice, chat, and customer interaction data is captured, integrated, modeled, analyzed, and reported.
• Design data warehouse and reporting solutions, including data models, ETL/ELT processes, tables, views, and data integrations.
• Design APIs and integration patterns between contact centre platforms, internal applications, and enterprise data environments.
• Support solutions involving speech analytics, speech-to-text, agent assist, virtual agents, intelligent routing, IVR, and customer interaction workflows.
• Translate business, reporting, and operational requirements into detailed technical solution designs.
• Provide technical leadership and solution guidance throughout implementation, testing, deployment, and stabilization.
• Collaborate with architecture, engineering, data, reporting, product, and business stakeholders.
• Ensure solutions address security, privacy, recording, and data-retention requirements.
  
  

Required Skills & Experience

• Experience with Speech AI or Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.
• Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.
• Experience working with in-house contact centre data warehouse environments and supporting data modeling, ETL, integrations, and reporting.
• Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.
• Understanding of IVR, voice and chat channels, routing, customer interaction workflows, and contact centre reporting.
• Experience providing technical leadership and solution design through implementation, not only at the high-level architecture stage.
• Understanding of security, privacy, recording, and data-retention requirements.
  
  

Nice To Have Skills & Experience

• Contact centre-specific experience.
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.