TAM (Technical Account Mgr) Associate - TAM (Technical Account Mgr) Associate II

Job#: 3057264

Job Description:

Technical Account Manager Associate

Location: Toronto, Ontario (On-site)

Role Overview

This organization is seeking a bright, articulate, detail-oriented, and technical professional to join the merchant services support team. The successful candidate will deliver timely, accurate, and professional technical support and troubleshooting services to key business and technical stakeholders. This position requires an action-oriented, technically competent, and flexible problem-solver with excellent communication skills to assist merchants and drive internal resolution across day-to-day operational areas.

Key Responsibilities

• Troubleshoot technical issues raised by third-party merchants and business partners.
• Deliver professional communication and updates to both technical and non-technical stakeholders.
• Determine customer needs and provide appropriate technical solutions for their business operations.
• Assist merchants with platform integration, operational queries, and technical inquiries.
• Collaborate with internal teams to drive prompt resolution for complex, day-to-day operational support challenges.
• Manage multiple tasks simultaneously while maintaining high standards of quality and efficiency.
  
  

Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.

Experience: Experience in customer-facing technical support, account management, or application troubleshooting.

Technical Skills: Proficiency in Microsoft Excel, basic familiarity with distributed computing environments, and working knowledge of Windows operating systems, Outlook, Word, and web browsers.

Preferred Qualifications

• Demonstrated experience in conflict resolution and negotiation within a business environment.
• Excellent written composition skills with a focus on delivering concise, grammatically accurate technical responses.
• Strong time management skills and a proven bias for action in fast-paced operational settings.
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.