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Apex Systems

Technical Account Manager (SFP)

Toronto, ON, Canada

Pay: $60 to $70 USD / hour
Job type: Full-time
Apply by: Oct 23, 2026
Experience: You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job#: 3043638

Job Description:

Technical Account Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Account Manager with 3-5 years in a similar role with a strong understanding in API payloads, experience working with SAS solutions and a technical background to place at our client.

Start date: ASAP.

Office Location: Toronto

Hybrid: preferred on weekly basis

Technical Account Manager - Enterprise Solutions

Overview

The Technical Account Manager (TAM) is the owner of operational health and post-launch technical delivery for a portfolio of enterprise retailers. You will monitor performance, troubleshoot complex issues across Instacart and partner systems, drive root-cause resolution, and build proactive strategies that measurably improve product outcomes. You sit at the intersection of R&D, account teams, and retailer technical stakeholders - translating between all three to keep the solution running well and getting better.

About The Job

You will own the end-to-end technical health of a portfolio of enterprise retail partners, monitoring well-defined metrics and intervening before issues become escalations
You will investigate and drive closure on adverse technical issues - identifying root causes across Instacart platform, partner integrations, and real-world operational factors
You will develop deep expertise in Instacart's enterprise products and platform internals: how they work, where they break, and what levers exist to improve outcomes
You will build and maintain thorough knowledge of each portfolio retailer's integration architecture, vendor ecosystem, and business context
You will serve as the technical liaison between R&D, ETS, Solution Architecture, CSM, and retailer engineering teams, coordinating across all parties to effect resolutions
You will leverage observability tools, data warehousing, and analytics to build dashboards, monitors, and reports that arm cross-functional teams with actionable insight
You will develop and execute proactive strategies - learning from resolved issues to anticipate, prevent, and quantifiably reduce adverse outcomes over time
You will communicate complex technical problems with precision and clarity to mixed technical and business audiences, both internal and client-facing

About You

Minimum Qualifications

You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments
You have strong fundamentals in integration architectures: REST APIs, authentication protocols, ETL, message queues, async patterns, error handling, and failure recovery
You have hands-on experience with logging, monitoring, and observability tooling - and

the ability to build complex dashboards and custom metrics

You have demonstrated ability to troubleshoot across distributed systems, working from symptoms to root cause across multiple teams and codebases
You have experience managing complex enterprise accounts across multiple stakeholder points of contact, with high partner satisfaction
You are proficient in SQL or capable of using AI tools to build datasets and queries for analysis
You have a track record of translating technical findings into clear, actionable narratives for both engineering and business audiences

Preferred Qualifications

Deep domain expertise in at least one area of enterprise architecture: loyalty, identity, payments, point of sale, or catalog systems
Familiarity with SaaS/cloud architectures: multi-tenancy, containerization, CI/CD, infrastructure-as-code
Understanding of the grocery retail or e-commerce ecosystem, including in-store operations and last-mile fulfillment
Experience working with or within a platform company's partner/integration ecosystem
Exposure to protobuf/gRPC in addition to REST

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $50.00-$60.00/hr.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

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More about this job

Responsibilities

The Technical Account Manager is responsible for the operational health and post-launch technical delivery for a portfolio of enterprise retail partners. They act as a liaison between R&D, account teams, and client stakeholders to troubleshoot issues and drive proactive product improvements.

Requirements

Candidates must have 5+ years of experience in technical account management or solutions engineering with strong fundamentals in integration architectures. Proficiency in SQL and experience with logging, monitoring, and observability tooling are required.

Skills

Technical Account Management
API payloads
SaaS
REST APIs
SQL
ETL
Authentication protocols
Message queues
Observability tools
Data warehousing
Troubleshooting
Enterprise architecture
Integration architecture
Analytics
Dashboarding
Root-cause resolution

Benefits

Training program
Certification preparation
Technical and leadership courses
Certification discounts

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
REST APIs
SQL
ETL
Observability
Data Warehousing
Enterprise Architecture
Integration Architecture
Cloud Architectures
Multi-tenancy
Containerization
CI/CD
Infrastructure-as-code
Protobuf
gRPC
E-commerce
Retail
Technical Consulting
Solutions Engineering
API
Authentication
Message Queues
Async Patterns
Failure Recovery
Dashboarding
Analytics
Root-cause Analysis
Platform Engineering
IT Services

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