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Added 13 mins ago
Assistant Manager, Tax Reporting Department (9-Month Contract GWO)
Scotiabank
Toronto, ON
As a Tax Reporting Assistant Manager, you will be the subject matter expert in defined aspects of Scotiabank client tax compliance and oversee all aspects of Scotiabank duties relevant to…
Added 29 mins ago
Ward Clerk
University Health Network
Toronto, ON
Part-time
As a member of the Toronto Western Emergency Department & Seniors Emergency Medicine Centre (SEMC), the Ward Clerk will be assigned to work in all areas of the Emergency Department,…
Added 29 mins ago
Personal Support Worker
University Health Network
Toronto, ON
Full-time
As a member of the Toronto Western Emergency Department & Seniors Emergency Medicine Centre (SEMC), the Personal Support Worker will be assigned to work in all areas of the Emergency…
Added 29 mins ago
Personal Support Worker - Cardiovascular Surgery & Cardiac Short Stay
University Health Network
Toronto, ON
Contract
…sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Pharmacy Technician - PM
University Health Network
Toronto, ON
Full-time
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Registered Nurse - Malignant Hematology Day Unit
University Health Network
Toronto, ON
Contract
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Pharmacy Technician - TG Inpatient Operations
University Health Network
Toronto, ON
Full-time
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Personal Support Worker
University Health Network
Toronto, ON
Contract
…sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Registered Practical Nurse - Multi Organ Transplant Unit
University Health Network
Toronto, ON
Contract
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Personal Support Worker
University Health Network
Toronto, ON
Full-time
As a member of the Toronto Western Emergency Department & Seniors Emergency Medicine Centre (SEMC), the Personal Support Worker will be assigned to work in all areas of the Emergency…
Added 29 mins ago
Medical Laboratory Technologist, Hematology
University Health Network
Toronto, ON
Full-time
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Team Aide
University Health Network
Toronto, ON
Contract
…sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 29 mins ago
Personal Support Worker
University Health Network
Toronto, ON
Part-time
As a member of the Toronto Western Emergency Department & Seniors Emergency Medicine Centre (SEMC), the Personal Support Worker will be assigned to work in all areas of the Emergency…
Added 29 mins ago
Personal Support Worker - Medical Radiation Inpatient Oncology
University Health Network
Toronto, ON
Contract
…sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The…
Added 42 mins ago
Senior Accountant
Outhire Inc.
Toronto, ON
$70,000 to $90,000 CAD / year
Full-time
…providing clients with the benefits of an in-house finance department without the…
Added 1 hour ago
Senior Manager, Financial Reporting
UHN Foundation
Toronto, ON
Full-time
LOCATION: Toronto, Ontario (hybrid working model)
Added 1 hour ago
Founding Forward Deployed Engineer
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Toronto, ON
Full-time
Remote Canada; Atlanta, Georgia; Indiana, Indianapolis; Toronto, Ontario
Added 3 hours ago
Contract Manager, Psych Services
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Ottawa, ON
Full-time
We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and…
Added 8 hours ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 8 hours ago
Portfolio Manager, Managed Assets Program (MAP)
Aviso
Toronto, ON
$115,000 to $135,000 CAD / year
Full-time
We're looking to fill an opening for a Portfolio Manager, Managed Assets Program (MAP) to join our Asset Management team.
Added 12 hours ago
Supportive Housing Worker
Cota
Toronto, ON
Part-time
…Apartment site in the Yonge St. /College St. area of downtown Toronto. This program provides rent-geared-to-income accommodation and supports to adults living with ABI requiring various…
Added 12 hours ago
Business Development Manager - Vancouver
Stewart Title
Vancouver, BC
Full-time
Stewart’s Business Development (“BD”) Manager is responsible for growing Stewart’s residential customer base in the Vancouver and Lower Mainland regions of BC, while supporting our…
Added 13 hours ago
Customer Retention Specialist
Jobber
Toronto, ON
Full-time
Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according…
Added 13 hours ago
Retention Specialist
Jobber
Toronto, ON
Full-time
Please note: This role is available only to candidates based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo and requires you to attend the office at least 1 day per week according…
Added 13 hours ago
Reatil Assistant Manager
POP MART
Halton Hills, ON
$23.2 to $28.2 CAD / hour
Full-time
…imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects…

Closed listing

Apex Systems

Technical Account Manager (SFP)

Toronto, ON, Canada

Pay: $60 to $70 USD / hour
Job type: Full-time
Closing date: Oct 23, 2026
Experience: You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments
Posting language: English
Posted: Sep 23, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Job#: 3043638

Job Description:

Technical Account Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Account Manager with 3-5 years in a similar role with a strong understanding in API payloads, experience working with SAS solutions and a technical background to place at our client.

Start date: ASAP.

Office Location: Toronto

Hybrid: preferred on weekly basis

Technical Account Manager - Enterprise Solutions

Overview

The Technical Account Manager (TAM) is the owner of operational health and post-launch technical delivery for a portfolio of enterprise retailers. You will monitor performance, troubleshoot complex issues across Instacart and partner systems, drive root-cause resolution, and build proactive strategies that measurably improve product outcomes. You sit at the intersection of R&D, account teams, and retailer technical stakeholders - translating between all three to keep the solution running well and getting better.

About The Job

You will own the end-to-end technical health of a portfolio of enterprise retail partners, monitoring well-defined metrics and intervening before issues become escalations
You will investigate and drive closure on adverse technical issues - identifying root causes across Instacart platform, partner integrations, and real-world operational factors
You will develop deep expertise in Instacart's enterprise products and platform internals: how they work, where they break, and what levers exist to improve outcomes
You will build and maintain thorough knowledge of each portfolio retailer's integration architecture, vendor ecosystem, and business context
You will serve as the technical liaison between R&D, ETS, Solution Architecture, CSM, and retailer engineering teams, coordinating across all parties to effect resolutions
You will leverage observability tools, data warehousing, and analytics to build dashboards, monitors, and reports that arm cross-functional teams with actionable insight
You will develop and execute proactive strategies - learning from resolved issues to anticipate, prevent, and quantifiably reduce adverse outcomes over time
You will communicate complex technical problems with precision and clarity to mixed technical and business audiences, both internal and client-facing

About You

Minimum Qualifications

You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments
You have strong fundamentals in integration architectures: REST APIs, authentication protocols, ETL, message queues, async patterns, error handling, and failure recovery
You have hands-on experience with logging, monitoring, and observability tooling - and

the ability to build complex dashboards and custom metrics

You have demonstrated ability to troubleshoot across distributed systems, working from symptoms to root cause across multiple teams and codebases
You have experience managing complex enterprise accounts across multiple stakeholder points of contact, with high partner satisfaction
You are proficient in SQL or capable of using AI tools to build datasets and queries for analysis
You have a track record of translating technical findings into clear, actionable narratives for both engineering and business audiences

Preferred Qualifications

Deep domain expertise in at least one area of enterprise architecture: loyalty, identity, payments, point of sale, or catalog systems
Familiarity with SaaS/cloud architectures: multi-tenancy, containerization, CI/CD, infrastructure-as-code
Understanding of the grocery retail or e-commerce ecosystem, including in-store operations and last-mile fulfillment
Experience working with or within a platform company's partner/integration ecosystem
Exposure to protobuf/gRPC in addition to REST

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $50.00-$60.00/hr.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

About employer

More about this job

Responsibilities

The Technical Account Manager is responsible for the operational health and post-launch technical delivery for a portfolio of enterprise retail partners. They act as a liaison between R&D, account teams, and client stakeholders to troubleshoot issues and drive proactive product improvements.

Requirements

Candidates must have 5+ years of experience in technical account management or solutions engineering with strong fundamentals in integration architectures. Proficiency in SQL and experience with logging, monitoring, and observability tooling are required.

Skills

Technical Account Management
API payloads
SaaS
REST APIs
SQL
ETL
Authentication protocols
Message queues
Observability tools
Data warehousing
Troubleshooting
Enterprise architecture
Integration architecture
Analytics
Dashboarding
Root-cause resolution

Benefits

Training program
Certification preparation
Technical and leadership courses
Certification discounts

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
REST APIs
SQL
ETL
Observability
Data Warehousing
Enterprise Architecture
Integration Architecture
Cloud Architectures
Multi-tenancy
Containerization
CI/CD
Infrastructure-as-code
Protobuf
gRPC
E-commerce
Retail
Technical Consulting
Solutions Engineering
API
Authentication
Message Queues
Async Patterns
Failure Recovery
Dashboarding
Analytics
Root-cause Analysis
Platform Engineering
IT Services

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