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Added 2 hours ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
Full-time
Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
Added 5 hours ago
Product Owner - AI Ready Unstructured Data Governance
Sanofi
Toronto, ON
Full-time
Position Title: Product Owner - AI Ready Unstructured Data Governance
Added 5 hours ago
Senior Manager, Market Data and Analytics (Contract)
Scotiabank
Toronto, ON
…partnerships are maintained with senior leaders, trading desks, product specialists, model development, model validation, regulatory compliance, and…
Added 6 hours ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 7 hours ago
UX Designer – Senior - RQ11683
S M Software Solutions Inc
Toronto, ON
Internship
Get product owner sign off and input story into backlog for future iteration planning.
Added 7 hours ago
UX Designer – Senior - RQ11683
S M Software Solutions Inc
Toronto, ON
Internship
Get product owner sign off and input story into backlog for future iteration planning.
Added 7 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and…
Added 7 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and…
Added 7 hours ago
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
Internship
…solution delivery vendors, and other stakeholders to support product strategy, user experience, content strategy, agile delivery, business analysis, research, usability, accessibility, and…
Added 7 hours ago
UX Designer – Senior - RQ11683
S M Software Solutions Inc
Toronto, ON
Internship
Get product owner sign off and input story into backlog for future iteration planning.
Added 7 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 7 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 7 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 7 hours ago
Bilingual Product Support Associate
Float
Remote, Canada
$50,000 to $60,000 CAD / year
Full-time · Remote
Collaborative Knowledge Sharing: Share and mutually-reinforce accuracy, precision and relevance of technical product knowledge among colleagues. Provide peer feedback when standards are not…
Added 9 hours ago
Director, Enterprise Security & IT
Klue
Remote, Canada
$155,000 to $200,000 CAD / year
Full-time · Remote
You won't inherit a playbook. You'll write it. You'll define the operating model, the culture, and the technical direction for a brand-new function, and shape a small, sharp team of 2 from…
Added 10 hours ago
Quality Engineering Specialist
Young Innovations
Brantford, ON
Other
Real ownership from day one. You are the site owner of validation, calibration and preventive maintenance: you set the technical approach, issue the protocols and reports, and your…
Added 10 hours ago
Water Consultant
Water Treatment Equipment Co
AB · Greater Edmonton Metropolitan Area
Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 11 hours ago
Enterprise Account Executive (AI Native and Emerging Tech)
Elastic
Toronto, ON
$103,200 to $163,300 CAD / year
Full-time
Elastic is looking for a high-energy, technical, and strategic Account Executive based in Toronto or Montreal to drive net-new revenue and expansion across Canada’s fast-growing AI-Native,…
Added 11 hours ago
Senior Product Designer
Float
Remote, Canada
Full-time · Remote
At Float, everyone is an owner, bringing their unique perspective to our team and product. Your voice is important, and we take having a culture based on feedback seriously. We openly share…
Added 12 hours ago
Learning Ecosystem Support Specialist
Canadian Red Cross
Canada
Full-time
Interact with Product Owner, D2L Technical Advisor Manager (TAM) and internal Technology Group team to validate product software issues and assist in their resolution.
Added 12 hours ago
Manager, IT - ERP Master Data Products
Kraft Heinz
Toronto, ON
Full-time
The Finance Product Owner leads application development and support for Finance Master Data Governance solutions, with primary accountability for MDG-F objects including GL Accounts, Cost…
Added 12 hours ago
AI Product Owner
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top-performing asset managers? We’re hiring an AI Product Owner in our AI Solutions engineering team. You are the engagement lead for affiliate and FG…
Added 12 hours ago
Senior Manager, TMX Information Processor
TMX Group
Toronto, ON
Full-time
…for the Canadian equity market. In this role, you will lead product planning and execution across the complete product lifecycle - conceptualizing business requirements, prioritizing…
Added 12 hours ago
Product Owner (Field Services)
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON · Calgary, AB
Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 12 hours ago
Operations Product Manager, ICP-OES (Woodbridge, ON)
PerkinElmer
Woodbridge, ON
Full-time
· Maintain and update competitive comparison resources, product FAQs, and technical specification sheets as product and competitive information evolves

Closed listing

Apex Systems

Technical Account Manager (SFP)

Toronto, ON, Canada

Pay: $60 to $70 USD / hour
Job type: Full-time
Closing date: Oct 23, 2026
Experience: You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments
Posting language: English
Posted: Sep 23, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 1 hour ago
Strategic Account Manager
TechAviv · Toronto, ON, Canada
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Bilingual Account Manager (French/English )
Wireless Xplosion ltd · Toronto, ON, Canada
Added 11 hours ago
Account Manager
Experience First Productions · Toronto, ON, Canada
$68,000 to $80,000 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Job#: 3043638

Job Description:

Technical Account Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Account Manager with 3-5 years in a similar role with a strong understanding in API payloads, experience working with SAS solutions and a technical background to place at our client.

Start date: ASAP.

Office Location: Toronto

Hybrid: preferred on weekly basis

Technical Account Manager - Enterprise Solutions

Overview

The Technical Account Manager (TAM) is the owner of operational health and post-launch technical delivery for a portfolio of enterprise retailers. You will monitor performance, troubleshoot complex issues across Instacart and partner systems, drive root-cause resolution, and build proactive strategies that measurably improve product outcomes. You sit at the intersection of R&D, account teams, and retailer technical stakeholders - translating between all three to keep the solution running well and getting better.

About The Job

You will own the end-to-end technical health of a portfolio of enterprise retail partners, monitoring well-defined metrics and intervening before issues become escalations
You will investigate and drive closure on adverse technical issues - identifying root causes across Instacart platform, partner integrations, and real-world operational factors
You will develop deep expertise in Instacart's enterprise products and platform internals: how they work, where they break, and what levers exist to improve outcomes
You will build and maintain thorough knowledge of each portfolio retailer's integration architecture, vendor ecosystem, and business context
You will serve as the technical liaison between R&D, ETS, Solution Architecture, CSM, and retailer engineering teams, coordinating across all parties to effect resolutions
You will leverage observability tools, data warehousing, and analytics to build dashboards, monitors, and reports that arm cross-functional teams with actionable insight
You will develop and execute proactive strategies - learning from resolved issues to anticipate, prevent, and quantifiably reduce adverse outcomes over time
You will communicate complex technical problems with precision and clarity to mixed technical and business audiences, both internal and client-facing

About You

Minimum Qualifications

You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments
You have strong fundamentals in integration architectures: REST APIs, authentication protocols, ETL, message queues, async patterns, error handling, and failure recovery
You have hands-on experience with logging, monitoring, and observability tooling - and

the ability to build complex dashboards and custom metrics

You have demonstrated ability to troubleshoot across distributed systems, working from symptoms to root cause across multiple teams and codebases
You have experience managing complex enterprise accounts across multiple stakeholder points of contact, with high partner satisfaction
You are proficient in SQL or capable of using AI tools to build datasets and queries for analysis
You have a track record of translating technical findings into clear, actionable narratives for both engineering and business audiences

Preferred Qualifications

Deep domain expertise in at least one area of enterprise architecture: loyalty, identity, payments, point of sale, or catalog systems
Familiarity with SaaS/cloud architectures: multi-tenancy, containerization, CI/CD, infrastructure-as-code
Understanding of the grocery retail or e-commerce ecosystem, including in-store operations and last-mile fulfillment
Experience working with or within a platform company's partner/integration ecosystem
Exposure to protobuf/gRPC in addition to REST

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $50.00-$60.00/hr.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

About employer

More about this job

Responsibilities

The Technical Account Manager is responsible for the operational health and post-launch technical delivery for a portfolio of enterprise retail partners. They act as a liaison between R&D, account teams, and client stakeholders to troubleshoot issues and drive proactive product improvements.

Requirements

Candidates must have 5+ years of experience in technical account management or solutions engineering with strong fundamentals in integration architectures. Proficiency in SQL and experience with logging, monitoring, and observability tooling are required.

Skills

Technical Account Management
API payloads
SaaS
REST APIs
SQL
ETL
Authentication protocols
Message queues
Observability tools
Data warehousing
Troubleshooting
Enterprise architecture
Integration architecture
Analytics
Dashboarding
Root-cause resolution

Benefits

Training program
Certification preparation
Technical and leadership courses
Certification discounts

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
SaaS
REST APIs
SQL
ETL
Observability
Data Warehousing
Enterprise Architecture
Integration Architecture
Cloud Architectures
Multi-tenancy
Containerization
CI/CD
Infrastructure-as-code
Protobuf
gRPC
E-commerce
Retail
Technical Consulting
Solutions Engineering
API
Authentication
Message Queues
Async Patterns
Failure Recovery
Dashboarding
Analytics
Root-cause Analysis
Platform Engineering
IT Services

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