Technical Business Analyst, Retail Banking

Job#: 3056260

Job Description:

Technical Business Analyst, Retail Banking

Position Overview

Apex Systems is seeking an experienced Technical Business Analyst to support a pricing application within Retail Banking for a leading financial institution.

The application is provided by a third-party vendor and supports critical pricing-related business processes. The Technical Business Analyst will act as a key liaison across business stakeholders, Product Owners, technology teams, QA teams, API/integration teams, and external vendors.

This position combines hands-on Technical Business Analysis with change-request and intake coordination. Approximately 70% of the role will focus on change requests and intake activities, while 30% will support larger technical projects and initiatives.

The ideal candidate is a strong Technical BA who can understand complex business needs, translate them into technical requirements, manage competing priorities, assess risk and alternatives, and confidently drive work from initial intake through implementation and business sign-off.

Key Responsibilities

Requirements Gathering & Business Analysis

• Lead requirements-gathering sessions with business and technology stakeholders.
• Translate business needs into clear business, functional, and technical requirements.
• Facilitate requirements walkthroughs with business, development, QA, integration, and vendor teams.
• Analyze existing processes and identify opportunities for process and system improvements.
• Develop and maintain process flows, solution flows, impact assessments, and supporting documentation.
• Serve as the bridge between business requirements, technical solutions, and delivery teams.
  
  

Change Request & Intake Management

• Manage multiple change requests from initial intake through delivery and final sign-off.
• Coordinate scope, schedules, requirements, testing, dependencies, and approvals.
• Work across multiple business teams with competing priorities and delivery expectations.
• Facilitate prioritization discussions and help stakeholders understand trade-offs and impacts.
• Maintain accountability and visibility throughout the entire request lifecycle.
• Balance a workload consisting of approximately 70% change-request/intake activities and 30% larger project initiatives.
  
  

Technical & Integration Analysis

• Develop a strong understanding of application architecture, system integrations, data flows, and upstream/downstream dependencies.
• Work closely with API and integration teams to understand technical requirements and application interactions.
• Translate technical considerations into clear requirements and impacts for business stakeholders.
• Coordinate technical discussions between internal teams and third-party vendors.
• Support solution analysis without being required to perform hands-on development or API coding.
  
  

Project Delivery

• Support small to medium-sized initiatives throughout the end-to-end project lifecycle.
• Drive work from problem identification and requirements definition through development, testing, deployment, and post-production validation.
• Take on broader BA/technical delivery leadership responsibilities for larger initiatives when required.
• Coordinate deliverables across Product Owners, business stakeholders, QA, technology teams, integration teams, and external vendors.
• Manage multiple concurrent initiatives and dependencies while maintaining clear visibility into scope and schedule.
  
  

Issue Analysis & Production Support

• Investigate business and technical issues and conduct root-cause analysis.
• Manage and coordinate production issues from identification through resolution.
• Facilitate defect triage across business, QA, vendor, and technology teams.
• Coordinate testing and post-production validation activities.
• Provide stakeholders with timely and accurate status updates throughout the issue
• lifecycle.
  
  

Risk & Decision Management

• Critically evaluate business requests rather than automatically accepting or rejecting proposed changes.
• Analyze solution options, dependencies, risks, business impacts, and delivery considerations.
• Present clear options and recommendations to business stakeholders.
• Ensure risks, decisions, and approvals are documented appropriately.
• Proactively escalate material risks, dependencies, and issues.
• Support the business in making informed decisions where competing priorities or accepted risks exist.
  
  

Stakeholder & Vendor Management

• Build strong working relationships across business and technology stakeholders.
• Coordinate closely with external vendors supporting third-party applications.
• Manage competing priorities across multiple stakeholder groups in a fast-paced environment.
• Communicate clearly and confidently across both technical and non-technical audiences.
• Maintain clear written documentation of requirements, decisions, approvals, and commitments.
  
  

Required Qualifications

• 6+ years of Business Analyst / Technical Business Analyst experience.
• Previous experience within banking or financial services.
• Strong experience gathering, analyzing, documenting, and communicating business and technical requirements.
• Strong understanding of end-to-end application and technology project lifecycles.
• Hands-on experience with Jira for requirements and delivery tracking.
• Experience with ALM or similar tools for defect tracking and delivery activities.
• Working knowledge of APIs, application integrations, system interactions, and data/process flows.
• Strong stakeholder-management skills with the ability to work across multiple business and technology teams.
• Demonstrated ability to manage and prioritize multiple concurrent requests.
• Strong analytical, critical-thinking, and problem-solving skills.
• Experience with issue investigation, root-cause analysis, defect triage, testing coordination, and production support.
• Excellent written and verbal communication skills.
• Ability to operate effectively under pressure while maintaining strong stakeholder relationships.
  
  

Preferred Qualifications

• Experience supporting Retail Banking applications or products.
• Mortgage, lending, or financial-product pricing experience.
• Experience supporting third-party/vendor-owned applications.
• SQL knowledge or experience.
• IIBA certification such as CBAP or ECBA.
• Experience creating process maps, solution flows, and technical impact assessments.
• Exposure to AI initiatives or AI-enabled delivery environments.
• Previous experience working closely with API/integration teams.
  
  

Ideal Candidate

The ideal candidate is a Technical Business Analyst first who is also comfortable taking ownership of intake and coordination responsibilities.

This individual should be able to work with multiple business groups that may have competing priorities, analyze each request objectively, identify options and risks, and help stakeholders align around a realistic delivery path.

The successful candidate will be:

• Analytical and solution-oriented
• Confident working with senior business and technology stakeholders
• Comfortable professionally challenging requirements
• Calm and effective under pressure
• Highly organized across multiple concurrent requests
• Technically capable of understanding APIs and application integrations
• Accountable for driving work from intake through completion
• Collaborative and relationship-focused
  
  

Contract Details

• Duration: 8 month contract to start, subject to extensions
• Extension: Potential for extension based on business needs and performance. Up to 2 years before cooling off period
• Work Model: Flexible currently; candidates must be open to potential future hybrid/onsite requirements
• Potential Onsite Days: Wednesday and Thursday if onsite attendance becomes required
• Interview Process: Initial 30-minute interview with the possibility of a second-round discussion
  
  

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

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Glen Allen, Virginia 23060

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