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Added 20 mins ago
PL
Owner
PT Long Harmony Industry
Fort Erie, ON
- Full-time
…overseeing financial performance, and making key decisions on product development, operations, and market positioning. The Owner leads senior management, supports cross-functional…
Added 50 mins ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast).
Added 50 mins ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
Comprehensive product training and ongoing technical support.
Added 1 hour ago
S
Patient Experience iCare Exchange Integrations Engineer
Sanofi
Toronto, ON
- Full-time
…health outcomes. This position sits at the intersection of data engineering, analytics, and patient focused healthcare innovation. You will be responsible for designing and implementing…
Added 2 hours ago
N
Staff Mechanical Thermal Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…reliability. Collaborating with cross-functional teams, you will lead the design and validation process, create production-ready CAD models, and engage with vendors to procure thermal…
Added 2 hours ago
AC
Director of Sales
ATS Corporation
Toronto, ON
- Full-time
Working knowledge of manufacturing systems, product structures, engineering change processes, and production planning as they relate to quoting, order execution, and commercial execution.
Added 2 hours ago
X
Technical Lead
Xsolla
Montreal, QC
- Full-time
We are looking for a Technical Lead who is strategic, hands-on, and deeply committed to engineering excellence to join our engineering team. The best candidate will be someone who thrives…
Added 2 hours ago
C
Stage coopératif - Hiver 2027: Développeur (4 mois)
CGI
Montreal, QC
- Full-time
The successful candidate will work on implementing enhancements based on the direction provided by the Product Owner (PO) and Tech Lead of their development team. They will also be…
Added 2 hours ago
AC
Acheteur | Buyer (Aerospace)
Aston Carter
Montreal, QC
- $40 to $50 CAD / hour
- Contract
Lead and coordinate projects involving suppliers, ensuring timelines, deliverables, and business objectives are achieved.
Added 2 hours ago
J
Team Leader, Glucose
Jungbunzlauer
Port Colborne, ON
- Full-time
…and optimizes production while minimizing waste. They also lead this team in quality and safety initiatives and strive for excellence in the manufacture of glucose, applying diligence and…
Added 2 hours ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
…and optimizes production while minimizing waste. They also lead this team in quality and safety initiatives and strive for excellence in the manufacture of glucose, applying diligence and…
Added 2 hours ago
H
Saviynt Platform Administration and Operations Consultant
HCLTech
Canada
- Full-time
Lead major-incident triage, business-impact assessment, technical coordination, recovery, stakeholder communication, and post-incident review.
Added 3 hours ago
V
Back End Developer
VySystems
Toronto, ON
- Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.
Added 3 hours ago
LC
Full Stack Developer II, Software Engineering
Loblaw Companies Limited
Brampton, ON
- Full-time
As a Full Stack Developer II, Software Engineering on the Data Management team, you will build and maintain high-data-volume applications that solve real business problems and improve how…
Added 3 hours ago
ET
Director, Analog IC Design
ESS Technology, Inc.
Kelowna, BC
- Full-time
Lead and participate at a senior level in tapeouts of complex mixed signal ICs, coordinating closely with layout, verification, and product engineering teams.
Added 3 hours ago
MC
Senior Product Manager - Brokerage Clearing and Settlement System
Moomoo Canada
Toronto, ON · North York, ON
- Full-time
We are seeking an experienced Product Manager to lead the design and evolution of brokerage clearing and settlement systems supporting the Canadian securities market. This role sits at the…
Added 3 hours ago
PR
Lead Structural Engineer - Carports (SHIELD)
Polar Racking Inc.
Mississauga, ON
- Full-time
…buildings. We're looking for a senior structural engineer to lead the technical work specific to this product line - coordinating steel calculations, reviewing drafters' connection details,…
Added 3 hours ago
R
Direct Materials Regulatory Filings Expert
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
The Pharma Technical (PT) Operations Global MSAT & Engineering group takes bold steps to modernize technical operations to enable Roche to deliver medicines for patients more quickly,…
Added 3 hours ago
R
Senior Director, Program Delivery
RBC
Toronto, ON
- Full-time
As a member of RBC Borealis AI, reporting to the VP, Solutions Engineering & Delivery, the Senior Director, Program Delivery will lead the strategic planning, execution, and governance of…
Added 3 hours ago
R
Lead Full Stack Developer
RBC
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 3 hours ago
R
Lead Financial Engineer, Software
RBC
Toronto, ON
- Full-time
We are seeking a Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…
Added 4 hours ago
BT
Senior Structural Engineer
Better Talent
Surrey, BC
- $95,000 to $115,000 USD / year
- Full-time
Horace Engineering Ltd is a family-owned consulting engineering firm based in Surrey, BC, providing specialized structural engineering and design services to builders across the province…
Added 5 hours ago
C
Quality Assurance Supervisor
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
Communicate daily work plans and priorities with the Quality team to meet product release timelines and expectations.
Added 5 hours ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Position Purpose: Lead the growth and success of an assigned product line by developing market-driven strategies, identifying new opportunities, and advancing product innovation. Through…
Added 5 hours ago
AA
Responsable avion en commandes de vol / Aircraft Flight Control Systems Lead
Airbus Aircraft
Montreal, QC
- Full-time

Aphex

Customer Success Associate

Remote, Canada

Remote

Full-time

Apply About employer

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 2, 2026

Original job description

Customer Success Associate, North America Hub

About Aphex

We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like Elis Don, Aecon, Bird and Mace use Aphex to deliver their projects ranging from $50 million to multi-billion dollar mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered.

We're now expanding into North America - this is a founding role, joining some of the team relocating from our London office to launch the new office. We've already got clients on major infrastructure projects around Toronto, and strong product-market fit proven in three other markets. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change.

This is a genuinely exciting time to join: you'll be one of the first hires on the ground in North America, with real scope to shape how the office and playbook develop as we scale, and clear progression as the team grows.

The Role

As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine as a founding member of our North America Customer Success Hub.

Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better.

This is a fast progression role. You'll start in apprentice mode alongside experienced Customer Success Managers from our UK team who are relocating to help launch the office, learning the playbook by doing it. Within 6 to 9 months, most Customer Success Associates are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine.

You're joining at the very start of building the North America book from scratch. The CSAs we hire now are part of how the function gets built and scales from the ground up.

AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job.

At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to propose better ways of working and make them real, not wait for someone to ask.

What you'll learn and do

Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own.
Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm.
Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better.
Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers and superintendents. Hold real credibility at every level.
Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escalate.
Spot what isn't working and fix it. Process gaps, missing resources, awkward workflows. We hire people who don't wait to be asked.
Help shape the North America playbook as one of the first people on the ground.

The team you'll join

You'll be a founding member of the North America Customer Success Hub, learning directly alongside experienced CSMs relocating from our UK team to launch the office. You'll learn by working live deployments with them, not from a training course.

You'll also work closely with our North America sales team to understand how project success translates into account growth, and collaborate with our UK and APAC hubs on shared accounts, knowledge sharing, and the global playbook we run across regions.

Why this matters

Every project you help succeed means a real project gets delivered better. Less waste, less delay, less rework, less pressure on the people doing the work. You're not just supporting software adoption, you're helping North America's biggest contractors deliver the infrastructure and buildings the continent actually needs.

About You

At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply, even if you don't check every box. Your unique perspective might be exactly what we need.

What we're looking for:

You build trust quickly with people across all kinds of roles and seniority. You've held real relationships beyond the transaction. People you've worked with before still take your call.
You've been thrown in over your head and figured it out. At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast.
You don't wait to be asked. When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it.
You're excited by the idea of building a new market and office from the early days, not just joining an established team.

Nice to have:

A second language relevant to our growth into new markets
Previous experience in customer success, SaaS, or a fast-moving B2B environment
Some construction or infrastructure background or curiosity (deep industry knowledge isn't required; curiosity for the work matters)
Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't

Benefits

A founding seat on our North America team, with genuine scope for progression as the office scales
One annual all-expenses-paid international team offsite (we've been to Vietnam and Thailand - where to next?)
$1,000 annual training allowance and access to our Emerging Leaders program
MindFi EAP access
Employee Referral Program
The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team
A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, gender identity or expression, national origin, age, disability, or other non-merit factors. If you need any accommodations during the interview process, please let us know.

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More about this job

Responsibilities

You will act as a founding member of the North America Customer Success Hub, managing project deployments and embedding planning routines for major contractors. You will also build trusted relationships with project stakeholders and proactively identify and resolve process gaps to ensure project success.

Requirements

The ideal candidate is a proactive problem-solver who can build trust quickly across all levels of seniority and is comfortable working in a fast-paced, early-stage environment. While not required, experience in customer success, SaaS, or the construction industry is considered a plus.

Skills

Customer success
Relationship building
Project management
Construction coordination
Problem solving
AI tools
Process improvement
Stakeholder management
Strategic planning
Data analysis
Communication
Adaptability
B2B
SaaS
Team collaboration

Benefits

Annual international team offsite
Annual training allowance
Emerging leaders program
MindFi EAP access
Employee referral program
MacBook Pro setup

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Construction
Infrastructure
SaaS
B2B
AI
Project Management
Coordination
Planning
Stakeholder Management
Process Improvement
Workflow
North America
Start-up
Tech Stack
MacBook Pro
Emerging Leaders
MindFi
EAP
Account Growth
Deployment
Reporting
Engineering
Supervision
Product-market fit

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