Security Installation Coordinator

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

• Protect people first  
• Think steps ahead 
• Own what we do 
• Bring energy to challenges 
• Win with integrity, together 

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Chubb Fire and Security is looking for Installation Coordinator to join the team in Ottawa. The main job duties and responsibilities of this role is to schedule, motivate and support Chubb technicians and third-party subcontractors in system installations, and project management during the installation process. This position assists in planning, installing and commissioning security systems including computer equipment, networking, intrusion alarms, intercoms and CCTV while adhering to established internal and external guidelines. This position will also focus on customer satisfaction to ensure installation contracts are completed on time and in scope. 

Job Responsibilities:

• Under the direction of the Installation Supervisor/Manager will schedule installation jobs with our team of technicians and sub-contractors
• Operational coordination of small-scale projects using available resources 
• Project approximate completion dates for installation work(s) and assign dates within the appropriate systems
• Ensure installation jobs are tracked and closed out in a timely manner
• Email correspondence with customers to ensure requests are noted &/or scheduled as required 
• Issue and track purchase order numbers as required 
• Assist with forecasting of project revenue using ‘percentage of completion’ on major jobs (with the assistance of others where applicable) 
• Source approved resources or materials for installation projects where required 
• Create and handle shipments to technicians and remote locations, i.e. Purolator packages 
• Various other customer service & support duties over the phone or through emails  

Job Requirements:

• University Degree/College Diploma/certificate in Office Administration, Project Management, or related discipline is an asset
• Minimum of 5 years of experience in a customer service or sales administration environment
• Experience with Project Managament or related responsibilities is a must have, but certifications are not required

Skills:

• Self-motivated, adaptable professional who thrives in fast-paced environments, works effectively with minimal supervision, and contributes to a high-performing team.
• Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain strong relationships with employees and customers while delivering exceptional client service.
• Strong problem-solving and analytical abilities, with exceptional attention to detail and organizational skills.
• Effective time management and prioritization skills, with the ability to manage competing priorities, work under pressure, and consistently meet deadlines.
• Positive, professional attitude with a strong work ethic, flexibility, and the ability to adapt to changing environments and business needs.

Our offerings include:

• Competitive compensation and benefit package 
• RRSP matching 
• Employee Stock Purchase Plan 
• Employee Discounts 
• Learning and Development opportunities 
• Reward and Recognition Program 
• A culture of performance & accountability 
• A supportive and positive team environment 

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check 
• Reference Check 

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.