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Aplin

Bilingual Administrative Representative

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Experience: High school diploma with 1–2 years of related administrative, accounting or customer service experience, or an equivalent combination of education and experience
Posting language: English · French
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Tammy Boyko and Carlan Wilbon with Aplin are partnering with our client to find a reliable and detail-oriented Bilingual Administrative Representative to join their team in Montreal. This is a great opportunity for someone who enjoys working with people, providing customer service, and keeping administrative information accurate and organized.

Compensation & Benefits

Salary range is $42,000–$44,000 per year, depending on experience
Excellent benefits package available.

Responsibilities

Process and maintain participant / member information, including registrations and updates to personal and demographic information
Update records when changes occur, including addresses, beneficiary information, and other account details
Process incoming and returned mail, including researching and following up on invalid or incomplete information
Contact individuals by phone and email to obtain updated contact information when required
Respond to telephone and email inquiries in a professional and helpful manner
Prepare and manage routine correspondence
Process payments and related administrative documentation
Scan, organize, and electronically file documents and records
Process outgoing mail and other administrative correspondence
Maintain accurate and confidential records in accordance with applicable privacy requirements
Assist with various administrative tasks and projects as required
Other administrative duties as assigned

Qualifications

High school diploma with 1–2 years of related administrative, accounting or customer service experience, or an equivalent combination of education and experience
Experience as a Bilingual Pension Administrator is an asset however training will be provided
Bilingual in French and English, with strong written and verbal communication skills in both languages
Previous customer service experience with a positive, professional, and approachable manner
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Strong interpersonal skills with the ability to build positive working relationships with colleagues and management
Comfortable handling confidential and sensitive information
Basic proficiency with Microsoft Word and Excel
Willingness to participate in ongoing training as needed

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

Read the full bilingual original

Salary range is $42,000–$44,000 per year, depending on experience
Excellent benefits package available.

Responsibilities

Process and maintain participant / member information, including registrations and updates to personal and demographic information
Update records when changes occur, including addresses, beneficiary information, and other account details
Process incoming and returned mail, including researching and following up on invalid or incomplete information
Contact individuals by phone and email to obtain updated contact information when required
Respond to telephone and email inquiries in a professional and helpful manner
Prepare and manage routine correspondence
Process payments and related administrative documentation
Scan, organize, and electronically file documents and records
Process outgoing mail and other administrative correspondence
Maintain accurate and confidential records in accordance with applicable privacy requirements
Assist with various administrative tasks and projects as required
Other administrative duties as assigned

Qualifications

High school diploma with 1–2 years of related administrative, accounting or customer service experience, or an equivalent combination of education and experience
Experience as a Bilingual Pension Administrator is an asset however training will be provided
Bilingual in French and English, with strong written and verbal communication skills in both languages
Previous customer service experience with a positive, professional, and approachable manner
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Strong interpersonal skills with the ability to build positive working relationships with colleagues and management
Comfortable handling confidential and sensitive information
Basic proficiency with Microsoft Word and Excel
Willingness to participate in ongoing training as needed

Tammy Boyko et Carlan Wilbon d’Aplin collaborent avec leur client afin de trouver un(e) représentant(e) administratif(ve) bilingue, fiable et minutieux(se), pour se joindre à leur équipe à Montréal. Il s’agit d’une excellente occasion pour une personne qui aime travailler avec les gens, offrir un excellent service à la clientèle et assurer l’exactitude et la bonne organisation des renseignements administratifs.

Salaire : 42 000 $ à 44 000 $ par année, selon l’expérience
Excellente gamme d’avantages sociaux offerte.

Responsabilités

Traiter et tenir à jour les renseignements sur les participants/membres, notamment les inscriptions et les modifications aux renseignements personnels et démographiques
Mettre à jour les dossiers lorsque des changements surviennent, notamment les adresses, les renseignements sur les bénéficiaires et autres renseignements liés aux comptes
Traiter le courrier entrant et retourné, notamment en effectuant les recherches nécessaires et les suivis concernant les renseignements invalides ou incomplets
Communiquer avec les personnes par téléphone et par courriel afin d’obtenir les coordonnées à jour au besoin
Répondre aux demandes de renseignements par téléphone et par courriel de manière professionnelle et courtoise
Préparer et gérer la correspondance courante
Traiter les paiements et les documents administratifs connexes
Numériser, organiser et classer électroniquement les documents et les dossiers
Traiter le courrier sortant et autres communications administratives
Tenir des dossiers exacts et confidentiels conformément aux exigences applicables en matière de protection des renseignements personnels
Participer à diverses tâches et projets administratifs, au besoin
Effectuer toute autre tâche administrative connexe assignée

Qualifications

Diplôme d’études secondaires et 1 à 2 ans d’expérience pertinente en administration, en comptabilité ou en service à la clientèle, ou une combinaison équivalente de formation et d’expérience
Une expérience à titre d’administrateur(trice) de régimes de retraite bilingue est un atout, mais une formation sera offerte
Bilinguisme français et anglais, avec d’excellentes aptitudes à communiquer oralement et par écrit dans les deux langues
Expérience antérieure en service à la clientèle, avec une attitude positive, professionnelle et accessible
Grande attention aux détails et souci de l’exactitude
Excellentes compétences en organisation et en gestion du temps
Solides aptitudes interpersonnelles et capacité à établir de bonnes relations de travail avec les collègues et la direction
Aisance à traiter des renseignements confidentiels et sensibles
Connaissances de base de Microsoft Word et Excel
Volonté de participer à la formation continue au besoin

Apply About employer

More about this job

Responsibilities

Maintain and update participant and member records, process payments and mail, manage correspondence, and organize electronic documents. Respond to inquiries, obtain updated information, protect confidential records, and support administrative tasks and projects.

Requirements

Requires a high school diploma and 1–2 years of related administrative, accounting, or customer service experience, or equivalent education and experience. Candidates must be bilingual in French and English, communicate effectively, be detail-oriented and organized, handle sensitive information, and have basic Microsoft Word and Excel skills; pension administration experience is an asset.

Skills

Administrative Support
Customer Service
Data Entry
Recordkeeping
Payment Processing
Mail Processing
Correspondence Management
Document Scanning And Filing
Telephone And Email Communication
Attention To Detail
Organization
Time Management
Interpersonal Communication
Confidential Information Handling
Microsoft Word
Microsoft Excel

Benefits

Benefits Package

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Administrative Support
Participant Records
Member Records
Registrations
Personal Information
Demographic Information
Beneficiary Information
Account Details
Mail Processing
Customer Service
Telephone Inquiries
Email Inquiries
Correspondence
Payment Processing
Document Scanning
Electronic Filing
Confidential Records
Privacy Requirements
Pension Administration
Microsoft Word
Microsoft Excel
French
English
Accounting
Data Accuracy

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