Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 29, 2026

Hiring at a glance

View jobs

Open jobs: 3,576
Employers: 706

Advertised starting pay

Average starting payCAD / hour: $18.81Across 481 listings
Average starting payCAD / year: $48,142Across 75 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%194 listings
On-site: 94%3,345 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (511), Farm Boy Inc. (373), Shoppers Drug Mart (337).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

Email me new jobs Save this search

Added 12 days ago
KS
Bilingual Customer Service Representative
Kinetic Search Group
Whitby, ON
- Full-time
…its commitment to product quality, technical expertise, and customer service, the organization has built a strong reputation for supporting…
Added 12 days ago
FB
Bilingual Customer Service Representative
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
Added 13 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Full-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
Added 13 days ago
CK
Customer Service Representative
Circle K
Bathurst, NB
- Part-time
As a Customer Service Representative, you will enjoy:
Added 13 days ago
C
Client Service Representative
CIBC
Smithers, BC
- Full-time
Added 13 days ago
B
Customer Service Representative
BMO
Saguenay, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 13 days ago
ME
Customer Service Representative
MCDOUGALL ENERGY INC
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, Arthur St W location.
Added 13 days ago
RP
Temporary Customer Service Representative - Hullmark Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
Added 13 days ago
RP
Temporary Customer Service Representative - 16 York
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
Added 13 days ago
LS
Représentant du service à la clientèle - Vêtements&sports / Customer service representative - Sports&apparel
Lanctôt Sports
Montreal, QC
- Full-time
REPRÉSENTANT DU SERVICE À LA CLIENTÈLE - VÊTEMENTS&SPORTS
Added 13 days ago
Customer Service Supervisor
PERI
Bolton, ON
We are seeking a passionate and experienced Customer Service Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer…
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.95 CAD / hour
- Part-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Guelph, ON
- From $17.95 CAD / hour
- Part-time
Added 13 days ago
EH
Customer Service Representative - Smithers
Enterprise Holdings
Smithers, BC
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 13 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Langley (District), BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 13 days ago
Post Office - Clerk Post Office
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Added 13 days ago
C
Client Service Representative - Part-time (25 hours/week)
CIBC
Halifax, NS
- Part-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- $17.95 CAD / hour
- Part-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- $17.95 CAD / hour
- Part-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- $17.95 CAD / hour
- Part-time
Added 13 days ago
FB
Customer Service Representative
Farm Boy Inc.
Guelph, ON
- $17.95 CAD / hour
- Part-time

Aplin

Bilingual Customer Service Agent

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Aplin is excited to partner with our long-term client to hire a Bilingual Customer Service Agent in Edmonton, Alberta. This is a full-time, in-office position, so we are only accepting applications from candidates located in the Edmonton area. They offer $100 monthly for parking or public transit and other great benefits outlined below.

About the Company
Our client is a Canadian company recognized for developing innovative, award-winning direct-to-consumer brands serving customers across North America. Over the past decade, they have delivered hundreds of thousands of products, earning a reputation for quality, value, and a commitment to customer satisfaction.

With a fast-paced, entrepreneurial culture, the company encourages employees to take initiative, embrace new ideas, and contribute to continued growth. This is an opportunity to join a forward-thinking organization where accountability, innovation, and results are valued.

About the Role
As a Bilingual Customer Service Agent, you will help deliver an outstanding customer experience by supporting customers in both English and French across a portfolio of brands. You will respond to inquiries, address concerns, and manage customer issues from the initial interaction through to resolution, ensuring each customer receives clear communication and thoughtful, effective support.

Working across phone, email, and live chat, you will assist with product questions, order concerns, returns, exchanges, and warranty claims. You will also collaborate with internal teams and external partners to investigate issues, coordinate solutions, and follow up to ensure customer concerns are fully resolved.

The ideal candidate is fluent in English and French, enjoys helping people, and brings a proactive, solutions-oriented approach to customer service. You are comfortable navigating challenging conversations, balancing multiple priorities, and taking ownership of issues in a fast-paced environment.

Key Responsibilities

Respond to customer inquiries in both English and French through phone, email, and live chat across multiple brands.
Manage customer concerns from initial contact through to resolution, keeping customers informed throughout the process.
Build product knowledge to answer questions, recommend appropriate solutions, and communicate product features and benefits.
Investigate customer issues, identify root causes, and explain solutions clearly and professionally in the customer's preferred language.
Process returns, refunds, exchanges, replacements, and warranty claims.
Work with delivery carriers, warehouse teams, suppliers, and internal departments to resolve order and product-related concerns.
Identify customer-focused solutions that support satisfaction, retention, and brand loyalty.
Maintain accurate customer records, case notes, and internal documentation.
Learn and use internal systems, tools, and established workflows.
Recognize when issues require escalation and ensure they are directed to the appropriate team.
Use sound judgment when offering customer appeasements within established guidelines.
Follow established procedures while identifying opportunities to improve service delivery and internal processes.
Meet performance expectations and established key performance indicators (KPIs).

Qualifications & Experience

High school diploma required; a bachelor's degree is considered an asset.
Minimum of three years of experience in a call centre or comparable high-volume customer service environment.
Fluency in both English and French, with strong verbal and written communication skills in both languages.
Bilingual (French/English) is an asset.
Ability to communicate complex information clearly and professionally in the customer's preferred language.
Strong problem-solving skills and a commitment to delivering a positive customer experience.
Ability to manage multiple conversations and competing priorities in a fast-paced environment.
Confidence handling difficult customer interactions with patience, empathy, and professionalism.
Excellent organizational skills and attention to detail.
Comfortable learning new technology, systems, and product information.
A proactive, accountable approach with the ability to work independently and collaboratively.
A results-oriented mindset and the ability to meet established performance targets.

Compensation & Benefits

Competitive vacation package.
Profit-sharing and equity opportunities.
100% employer-paid extended health, dental, and optical benefits.
Employee Assistance Program (EAP).
125% RRSP matching.
Employee product discounts.
Monthly transportation benefit toward public transit or parking.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

Apply About employer

More about this job

Responsibilities

Support customers in English and French across phone, email, and live chat, resolving product, order, return, exchange, and warranty concerns from initial contact through resolution. Document cases, coordinate with internal teams and external partners, escalate issues when needed, and meet customer service performance targets.

Requirements

A high school diploma and at least three years of call centre or comparable high-volume customer service experience are required; a bachelor's degree is an asset. Candidates must be fluent in English and French, communicate clearly, handle challenging interactions professionally, manage competing priorities, and meet performance targets.

Skills

Bilingual Communication
Customer Service
Problem-Solving
Conflict Resolution
Active Listening
Product Knowledge
Returns and Refunds Processing
Warranty Claims
Order Issue Resolution
Case Documentation
Escalation Management
Multitasking
Organization
Attention to Detail
Customer Retention
KPI Management

Benefits

Competitive Vacation Package
Profit-Sharing
Equity Opportunities
Employer-Paid Extended Health Benefits
Dental Benefits
Optical Benefits
Employee Assistance Program
125% RRSP Matching
Employee Product Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
English
French
Phone Support
Email Support
Live Chat
Product Inquiries
Order Management
Returns
Refunds
Exchanges
Replacements
Warranty Claims
Customer Records
Case Notes
Internal Systems
Customer Escalations
Customer Appeasements
Key Performance Indicators
Customer Satisfaction
Customer Retention
Brand Loyalty
Root Cause Investigation
Process Improvement
Delivery Carriers
Warehouse Coordination
Supplier Coordination

Report this job