Bilingual Customer Service Representative
- Winnipeg, MB, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are available.
Welcoming environment, convenient location with an excellent culture & Perks: An organization that values employees and offers great benefits!
Responsibilities
- Respond to customer inquiries by phone, email, and chat in both French and English
- Assist customers with questions related to products, services, and processes
- Address customer concerns and provide timely, effective solutions
- Provide professional, friendly, and knowledgeable customer service
Qualifications
- Fluent in both French and English, with strong verbal and written communication skills
- High school diploma or equivalent
- Six months plus of customer service, retail, hospitality or contact experience.
- Strong communication, problem-solving, and active listening skills
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
Read the full bilingual original
Welcoming environment, convenient location with an excellent culture & Perks: An organization that values employees and offers great benefits!
Responsibilities
- Respond to customer inquiries by phone, email, and chat in both French and English
- Assist customers with questions related to products, services, and processes
- Address customer concerns and provide timely, effective solutions
- Provide professional, friendly, and knowledgeable customer service
- Fluent in both French and English, with strong verbal and written communication skills
- High school diploma or equivalent
- Six months plus of customer service, retail, hospitality or contact experience.
- Strong communication, problem-solving, and active listening skills
Environnement accueillant, emplacement pratique, excellente culture et avantages : une organisation qui valorise ses employés et offre d’excellentes prestations.
Responsabilités:
- Répondre aux demandes des clients par téléphone, courriel et clavardage, en français et en anglais
- Aider les clients avec des questions liées aux produits, services et processus
- Traiter les préoccupations des clients et offrir des solutions rapides et efficaces
- Offrir un service à la clientèle professionnel, courtois et compétent
- Maîtrise du français et de l’anglais (à l’oral et à l’écrit), avec d’excellentes aptitudes en communication
- Diplôme d’études secondaires ou équivalent
- Minimum de six (6) mois d’expérience en service à la clientèle, vente au détail, hôtellerie/restauration ou centre de contact
- Solides compétences en communication, résolution de problèmes et écoute active
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
More about this job
Responsibilities
Respond to customer inquiries by phone, email, and chat in French and English, and assist with questions about products, services, and processes. Address customer concerns with timely, effective solutions while providing professional, friendly, and knowledgeable service.
Requirements
Fluency in French and English, strong verbal and written communication, and a high school diploma or equivalent are required. Applicants need at least six months of experience in customer service, retail, hospitality, or contact center work, along with problem-solving and active listening skills.
Skills
- French-English Bilingual Communication
- Customer Service
- Verbal Communication
- Written Communication
- Problem-Solving
- Active Listening
- Customer Inquiry Handling
- Customer Concern Resolution
- Product and Service Knowledge
Benefits
- Employee Benefits
Visa sponsorship
Not detected in the job text
Hiring contact
Tammy Boyko
Categories
- Customer Service & Support
Keywords
- Bilingual Customer Service
- French
- English
- Phone Support
- Email Support
- Chat Support
- Customer Inquiries
- Product Questions
- Service Questions
- Process Questions
- Customer Concern Resolution
- Customer Experience
- Verbal Communication
- Written Communication
- Problem-Solving
- Active Listening
- Retail
- Hospitality
- Contact Center