Jobs in Canada

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Added 1 day ago
KM
Technology Sales Representative (GTA)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON
- $48,490.52 to $60,612.5 CAD / year
Added 1 day ago
SH
Clinical Dietitian - D4 Intensive Care Unit - Temporary Prorated Full-Time 2026-18913
Sunnybrook Health Sciences Centre
Toronto, ON
- Full-time
- Temporary
The successful candidate will be part of the dietitian team in the Tory Trauma Program providing nutrition care across two patient care units (D4ICU and CrCU) for critically ill patients.
Added 1 day ago
C
Gestionnaire de cas bilingue /Bilingual Caseworker
Cencora
QC · Charlottetown, PE · AB · BC · MB · NB · NL · NS · NT · ON · SK · YT
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 1 day ago
TS
Occupational Therapist
THE SPEECH LANGUAGE NETWORK
Saskatoon, SK
- Part-time
Degree in Occupational Therapy from an accredited program
Added 1 day ago
NS
Physician Co-Leader - Provincial Preschool Autism Service
Nova Scotia Healthcare System
NS
- Part-time
- Hybrid
…Provincial Preschool Autism Service, and is a champion for the program’s vision, mission, and strategic priorities, while modelling and upholding IWK Health’s mission, vision, and values.…
Added 1 day ago
VH
Assistant Network Manager, Integrated Services
Vitalité Health Network
Lamèque, NB
- Full-time
…incumbent performs duties that may include providing management support, approving payroll and employee requests, and coordinating and managing equipment and access requests. The incumbent…
Added 1 day ago
VH
Administrative Support (Clinical) (1025)
Vitalité Health Network
Moncton, NB
- Part-time
The incumbent provides administrative support for a clinic, department or program.
Added 1 day ago
RC
Logistics Key Account Manager
Randstad Canada
Lachine, QC
- $65,000 to $70,000 CAD / year
- Full-time
-Assess customer projects and determine the best logistics strategies to support its operations
Added 1 day ago
U
Outside Sales Representative – UniFirst Canada
UniFirst
QC
- Full-time
…profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and…
Added 1 day ago
BC
Housekeeper
Beacon Community Services
Victoria, BC
- $25.5 CAD / hour
- Part-time
You must have access to your own reliable transportation · Must have a reliable vehicle
Added 1 day ago
TG
Manager - Global Client Group - Account Management
TUS GBT US LLC
Toronto, ON
- Full-time
Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense · Must possess the ability to influence internally and externally, and be able to drive decisions across an organization
Added 1 day ago
TS
Speech Language Pathologist
THE SPEECH LANGUAGE NETWORK
Saskatoon, SK
- Part-time
Collaborate with families, educators, healthcare professionals, and support teams
Added 1 day ago
SS
Server
Sienna Senior Living
Woodbridge, ON
- Part-time
…meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 1 day ago
Prepared Foods - Clerk Department Second Deli
Sobeys
Halifax, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
RQ11693 - Privacy Impact Assessment (PIA) Specialist - Senior
Flexstaf IT
Toronto, ON
Operational Program and Business Design Skills:
Added 1 day ago
FH
Registered nurse/registered psychiatric nurse - the residence in mission - mission campus of care
Fraser Health Authority
Mission, BC
- $41.42 to $59.52 CAD / hour
…providing information and acting as a preceptor, mentor and support as…
Added 1 day ago
FH
Rn/rpn, mental health & substance use services - urgent care response centre - new westminster
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
If you're ready to join a team dedicated to providing care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them…
Added 1 day ago
FH
Public health nurse
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
…Translates knowledge from the health and social sciences to support health enhancing behaviours to diverse individuals, families, and population groups through universal and targeted…
Added 1 day ago
FH
Dietitian, critical care/parenteral nutrition
Fraser Health Authority
Abbotsford, BC
- $43.23 to $53.96 CAD / hour
…appropriate nutritional care plans for patients requiring nutrition support including parenteral nutrition; acts a resource person for parenteral nutrition and/or critical care nutrition…
Added 1 day ago
A
Total Rewards Lead
Altis
Toronto, ON
- $111,000 to $120,000 CAD / year
- Full-time
Location: Toronto, ON (4-5 days per week in office)
Added 1 day ago
A
Customer Service Agent
Aplin
Edmonton, AB
- Full-time
Added 1 day ago
Production supervisor
Johnson Controls
Nisku, AB
This is a weekend night shift position
Added 1 day ago
Home Comfort Advisor
Right Time Group of Companies
Saskatoon, SK
Maintaining accurate documentation and CRM updates to support forecasting, customer follow-up, and performance tracking
Added 1 day ago
Home Comfort Advisor
Furnaceguys Heating & Air Conditioning
Saskatoon, SK
Maintaining accurate documentation and CRM updates to support forecasting, customer follow-up, and performance tracking
Added 1 day ago
AI
Class 1 Truck driver
American Iron and Metal
Montréal, QC
- $28 to $28.84 CAD / hour
- Full-time
- On-site
…to the dedication of our employees and the ongoing trust and support of our…

Aplin

Customer Service Agent

Edmonton, AB, Canada

Full-time

Apply on aplin.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

To Apply for this Job Click Here

Aplin is excited to partner with our long-term client to hire 5 Customer Service Agents in Edmonton, Alberta. This is a full-time, in-office position, so we are only accepting applications from candidates located in the Edmonton area. They offer $100 monthly for parking or public transit and other great benefits outlined below.

About the Company
Our client is a Canadian company known for developing innovative, award-winning direct-to-consumer brands that resonate with customers across North America. With hundreds of thousands of products delivered over the past decade, they continue to challenge traditional consumer markets by offering quality products at exceptional value.

The company fosters a dynamic, entrepreneurial environment where fresh ideas, personal accountability, and a drive to achieve results are encouraged. It’s an opportunity to be part of a growing business that values innovation and making a meaningful impact on the customer experience.

About the Role
As a Customer Service Agent, you will play an important role in delivering an exceptional customer experience across a diverse range of brands. You will manage customer requests from start to finish, ensuring questions are answered, concerns are addressed, and solutions are delivered in a timely and professional manner.

Through phone, email, and live chat, you will assist customers with everything from product inquiries to more complex issues requiring investigation and collaboration with other teams. You will work closely with internal departments and external partners to find effective solutions, follow through on outstanding concerns, and build lasting customer relationships.

The ideal candidate is an experienced customer service professional who thrives in a fast-paced environment, manages multiple priorities effectively, and takes pride in resolving problems rather than simply closing tickets.

Key Responsibilities

Respond to customer inquiries through phone, email, and live chat across multiple brands.
Take ownership of customer issues from initial contact through to confirmed resolution.
Develop a strong understanding of the company’s products to answer questions, recommend suitable options, and explain product advantages.
Investigate customer concerns and clearly communicate solutions, next steps, and outcomes.
Process returns, refunds, exchanges, replacements, and warranty claims.
Coordinate with delivery carriers, warehouse teams, suppliers, and internal departments to resolve issues efficiently.
Identify practical solutions tailored to individual customer needs while supporting customer retention and brand loyalty.
Maintain accurate customer records, case notes, and internal documentation.
Learn and navigate internal systems, tools, and established workflows.
Recognize when issues require escalation and ensure they are directed to the appropriate team.
Exercise appropriate judgment when offering customer appeasements within established guidelines.
Follow company procedures while identifying opportunities to improve processes and the customer experience.
Meet established performance targets and key performance indicators (KPIs).

Qualifications & Experience

Minimum high school diploma; a bachelor’s degree is considered an asset.
At least three years of experience in a call centre or comparable high-volume customer service environment.
Strong verbal and written communication skills, with the ability to explain solutions clearly and professionally.
Demonstrated problem-solving skills and a customer-first approach.
Ability to manage multiple customer conversations and competing priorities in a fast-paced environment.
Confidence handling difficult conversations and resolving customer concerns with professionalism and empathy.
Strong organizational skills and attention to detail.
Comfortable learning new technology, systems, and product information.
A proactive, accountable approach with the ability to work independently and as part of a team.
A results-oriented mindset and the ability to meet performance expectations.

Compensation & Benefits

Competitive vacation package.
Profit-sharing and equity opportunities.
100% employer-paid extended health, dental, and optical benefits.
Employee Assistance Program (EAP).
125% RRSP matching.
Employee product discounts.
Monthly transportation benefit toward public transit or parking.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

To Apply for this Job Click Here

Apply on aplin.com About employer

More about this job

Responsibilities

The Customer Service Agent will answer customer questions across phone, email and chat, and take each issue through to a confirmed resolution. The role also processes returns, refunds and exchanges, and coordinates with delivery, warehouse and other internal teams.

Requirements

Candidates need at least three years of call centre or high-volume customer service experience and a high school diploma. Strong communication, problem-solving, organization and multitasking skills are required, along with the ability to learn new systems and handle difficult conversations.

Skills

Customer service
Phone support
Email support
Live chat
Ticket management
Returns and refunds processing
Warranty claims
Product knowledge
Problem solving
Conflict resolution
Case documentation
CRM and internal systems
Multitasking
Written and verbal communication
Empathy
Attention to detail
Escalation management
Coordination with delivery and warehouse teams
Customer retention

Keywords

customer service agent
customer service representative
call centre
contact centre
customer support
live chat
email support
phone support
returns and refunds
warranty claims
ticket resolution
e-commerce customer service
direct-to-consumer
customer retention
KPI
escalation
Edmonton
full-time
in-office
customer experience

Seniority

Entry level

Tools

internal systems

Languages

English

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Work requirements

Jobs in Canada