Customer Service Representative
- Thompson, MB, Canada
$50,000 CAD / year · Full-time
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Job details
- Pay
- $50,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
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Stacey Danley at Aplin has partnered with a growing insurance company on the search for their next Customer Service Representative. Located out of the Thompson office, this is an ideal opportunity for a driven and enthusiastic individual to join one of Manitoba’s top employers.
Please note this is a full-time permanent Monday-Friday 8:30am-4:30pm position.
Benefits and Perks
- Starting salary of $50,000 per annum
- Comprehensive benefits and pension plan
- 3 weeks of vacation
- Industry-leading training and professional development opportunities
Responsibilities
- Greet in-person clients and direct inquiries
- Answer phone calls and assist clients with questions related to their insurance coverage
- Perform administrative tasks including data entry and filing
- Communicate with other team members and act as a liaison between departments
- Assist with appointment scheduling and follow up as needed
Qualifications
- Grade 12 education; post-secondary education is preferred
- Previous experience in an office or customer-service related role
- Excellent verbal and written communication skills
- Proficiency with MS Office
- Self-directed, reliable and able to work with minimal supervision
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
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More about this job
Responsibilities
The Customer Service Representative at Aplin will greet clients, answer their calls, and help with questions about their insurance coverage. The role also covers data entry, filing, appointment scheduling, and passing messages between departments.
Requirements
Candidates need Grade 12 education, with post-secondary preferred, and previous office or customer-service experience. They must communicate well verbally and in writing, know MS Office, and work reliably with minimal supervision.
Skills
- MS Office
- Microsoft Excel
- Microsoft Word
- Data entry
- Filing
- Appointment scheduling
- Customer service
- Client inquiry handling
- Insurance coverage knowledge
- Verbal communication
- Written communication
- Inter-departmental liaison
- Self-direction
- Time management
- Reception
Benefits
- Comprehensive benefits
- Pension plan
- Three weeks vacation
- Training and professional development
Categories
- Customer Service & Support
- Administrative
- Insurance
Keywords
- Customer Service Representative
- customer service
- insurance
- insurance customer service
- client service
- phone support
- data entry
- filing
- appointment scheduling
- administrative assistant
- receptionist
- MS Office
- Microsoft Office
- Thompson Manitoba
- Aplin
- insurance clerk
- front desk
- liaison
- communication skills
Seniority
Entry level
Perks
- Generous paid time off
- Retirement plan
- Paid training
Tools
- MS Office
Languages
- English