Inside Sales Rep
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of direct inside sales or customer service experience
- Posting language
- English
- Posted
Original job description
Our client, a leading industrial manufacturing organization, is looking for an Inside Sales Representative to join their Edmonton team and play a key role in supporting customers, processing sales opportunities, and driving business growth. Reporting to the Inside Sales Manager, this is an excellent opportunity for an inside sales professional with industrial and Oil & Gas experience who enjoys building customer relationships, preparing quotations, and managing orders from inquiry through delivery.
Benefits & Perks
Benefits & Perks
- Compensation: $65,000–$75,000 base salary + annual bonus
- Please note this role is fully on-site in the client's Edmonton office.
- Employment Type: Permanent, Full-Time.
- Generate new business and support existing customer accounts through phone, email, and other digital communication methods
- Respond to customer inquiries, qualify opportunities, and provide solutions based on customer requirements
- Prepare accurate quotations and process customer sales orders from initial inquiry through completion
- Understand, analyze, document, and communicate technical, commercial, and contractual terms and conditions
- Support and collaborate with the Inside Sales and Outside Sales teams in opportunity development and customer support
- Manage a high volume of emails, customer requests, and sales-related activities while maintaining accuracy and attention to detail
- Maintain and update customer, sales, and opportunity records
- Work within established company quality management systems and processes
- Verify customer orders and required customer information
- Complete credit forms, invoice reconciliations, returns, and other sales administration activities
- Compile sales and reporting data as required
- Communicate with customers and vendors to provide effective business solutions and maintain strong relationships
- Collaborate with sales, logistics, warehouse, accounting, procurement, and other internal teams to ensure orders are processed accurately and efficiently
- Provide exceptional customer service throughout the quotation, ordering, and delivery process
- Develop a strong understanding of the company's products, services, customers, and industry to support continued growth and business development
- 2+ years of direct inside sales or customer service experience
- Previous experience within an industrial or manufacturing environment is required
- Oil & Gas industry experience is required
- Post-secondary education is required; a Collegiate Degree or C.E.T. designation is an asset
- Experience preparing quotations and processing sales orders
- Strong customer service skills with the ability to build and maintain long-term customer relationships
- Strong prioritization, organization, and time management skills
- Excellent written and verbal communication skills with strong attention to detail and proofreading abilities
- Ability to self-direct, multitask, prioritize, and manage a high volume of work effectively
- Proficiency with Microsoft Office, particularly Word, Excel, and Outlook
- Experience working with an ERP system is an asset; experience with QAD, Oracle, or similar systems is preferred
- Familiarity with sales reports, sales records, and order management processes
- Experience within the fastener, gasket, or seals industry is a strong asset
- Strong interpersonal skills with the ability to collaborate effectively across sales and operational teams
- Proactive, customer-focused, and solutions-oriented with the ability to learn technical products and processes quickly
More about this job
Responsibilities
Generate and support sales opportunities by responding to customer inquiries, preparing quotations, processing orders, and maintaining accurate customer and sales records. Coordinate with customers, vendors, and internal teams to ensure effective service and accurate order processing from inquiry through delivery.
Requirements
Requires at least two years of inside sales or customer service experience, including experience in industrial or manufacturing and Oil & Gas environments, plus post-secondary education. Candidates should have quotation and order-processing experience, strong communication and organizational skills, Microsoft Office proficiency, and the ability to manage a high volume of work; ERP experience is an asset.
Skills
- Inside Sales
- Customer Service
- Quotation Preparation
- Sales Order Processing
- Opportunity Qualification
- Order Management
- Sales Administration
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP Systems
- QAD
- Oracle
- Cross-Functional Collaboration
Benefits
- Annual Bonus
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Manufacturing
- Energy
- Logistics
Keywords
- Inside Sales
- Industrial Manufacturing
- Oil & Gas
- Customer Service
- Customer Relationships
- Sales Opportunities
- Quotations
- Sales Orders
- Order Management
- Technical Terms
- Commercial Terms
- Contractual Terms
- Quality Management Systems
- Credit Forms
- Invoice Reconciliation
- Returns Processing
- Sales Reporting
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP Systems
- QAD
- Oracle
- Fasteners
- Gaskets
- Seals
- Logistics
- Procurement
- Warehouse Operations