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Aplin

Operations Manager, Mortgage & Lending

  • Calgary, AB, Canada

Full-time

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Job details

Job type
Full-time
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Experience
Minimum 3 years of people leadership experience, ideally within operations, financial services, or a related environment.
Posting language
English
Posted

Original job description

Our client, a well-established and growing organization in the mortgage and financial services industry, is seeking an experienced Operations Manager, Mortgage & Lending, to lead a knowledgeable team.

Reporting to the Chief Operating Officer, this role is ideal for a strong people leader with experience driving change, developing teams, and improving operational efficiency.

While mortgage or financial services experience is an asset, the priority is finding an exceptional leader who can build trust and empower employees.

Key Responsibilities

  • Lead, coach, and develop an experienced team of mortgage administration professionals.
  • Oversee daily operations, ensuring efficiency, accuracy, compliance, and exceptional service delivery.
  • Build a culture of trust, accountability, collaboration, and independent decision-making.
  • Guide employees through digital transformation, automation, and operational changes.
  • Identify opportunities to streamline workflows, improve processes, and increase efficiency.
  • Collaborate with senior leadership and cross-functional teams to support business growth.
  • Manage departmental priorities, workload, performance, and employee development.
  • Support the successful implementation and adoption of new technologies and processes.

Qualifications & Experience

  • Minimum 3 years of people leadership experience, ideally within operations, financial services, or a related environment.
  • Proven experience leading teams through organizational change, process improvements, or digital transformation.
  • Strong emotional intelligence with the ability to balance empathy, accountability, and difficult conversations.
  • Demonstrated success building high-performing teams, developing employees, and fostering trust.
  • Excellent communication, problem-solving, organizational, and stakeholder management skills.
  • Experience with software implementations, automation, or workflow improvements is a strong asset.
  • Mortgage administration, banking, or lending experience is preferred but not required.
  • Strong technical aptitude and proficiency with Microsoft Office and SharePoint.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
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More about this job

Responsibilities

Lead, coach, and develop the mortgage administration team while overseeing daily operations, service quality, accuracy, and compliance. Drive operational improvements and technology adoption, and collaborate with senior leaders and cross-functional teams to support business growth.

Requirements

Requires at least three years of people leadership experience and a track record of guiding teams through change, process improvement, or digital transformation. Strong communication, emotional intelligence, team development, technical aptitude, and Microsoft Office and SharePoint proficiency are expected; mortgage or lending experience is preferred but not required.

Skills

  • People Leadership
  • Team Development
  • Change Management
  • Digital Transformation
  • Process Improvement
  • Operational Efficiency
  • Mortgage Administration
  • Compliance
  • Workflow Automation
  • Emotional Intelligence
  • Communication
  • Problem-Solving
  • Stakeholder Management
  • Microsoft Office
  • SharePoint

Visa sponsorship

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Categories

  • Management & Leadership
  • Finance & Accounting
  • Administrative

Keywords

  • Mortgage
  • Lending
  • Financial Services
  • Mortgage Administration
  • Operations Management
  • People Leadership
  • Team Development
  • Change Management
  • Digital Transformation
  • Automation
  • Workflow Improvement
  • Process Improvement
  • Operational Efficiency
  • Compliance
  • Service Delivery
  • Employee Development
  • Performance Management
  • Software Implementation
  • Microsoft Office
  • SharePoint
  • Stakeholder Management
  • Cross-Functional Collaboration

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