Operations & Technology Manager

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Our client is in the Financial Services industry and looking to hire a Manager of Operations & Technology for an 18–24-month maternity leave contract for their Vancouver office. The Manager of Operations & Technology is a critical role, working closely with the COO and managing external IT service providers, ensuring all systems function efficiently, and the business needs are met. The Manager of Operations & Technology will implement projects and handle any day-to-day issues as they arise. This position requires someone with 3+ years of experience managing direct reports, combined with 4 years of experience and knowledge in a similar role. Experience with Azure cloud solutions, Microsoft 365 products including SharePoint, Outlook, and Teams.

This hands-on role reports directly to the COO and is primarily focused on overseeing operations and technology. The key responsibilities include ensuring the seamless integration of systems to meet business needs, managing project implementations and changes, and addressing any issues that arise.

The role involves close collaboration with an externally managed IT services provider and other expert consultants. While deep technical knowledge of all supported systems is not required, a solid foundational understanding of these systems, along with experience in planning and vendor management, is essential.

The position includes management of three direct reports and offers an excellent opportunity for a senior-level professional looking to further their career in a collaborative, supportive environment. A transition period of at least two months is planned, with support provided by internal team members and consultants during this time.

Benefits & Perks

• Annual salary up to $100,000.
• Competitive benefits.
• Wellness spending accounts.
• Professional development and continuing education opportunities.
• Employee Assistance Program.
• RSP Matching.
• Flexible days program.

Responsibilities
Planning and vendor management for systems and infrastructure
Project Execution

• Key initiatives for 2025 include the pilot and implementation of Microsoft Purview, CoPilot, and Teams Telephony, as well as various cybersecurity efforts.
• Strategic projects from an operations & technology perspective, including the development of a cloud data warehouse using Azure SQL and Power BI.

Operational Work includes:

• Overseeing technology platforms with a primary focus on Microsoft systems such as Outlook, Teams, SharePoint, Dynamics CRM, and AD Groups.
• Managing the Cybersecurity Program.
• Overseeing the Business Continuity Plan and conducting tabletop exercises.
• Planning and managing system and infrastructure upgrades.
• License, storage, and records management.

Team Management and leadership
Budgeting and Financial Forecasting

Qualifications

• Minimum 7 years’ experience, with 3 years of management experience.
• Strong foundational knowledge of Microsoft 365 and Azure cloud solutions is essential, with demonstrable experience in successfully managing complex projects and supporting Microsoft 365 products.
• Ability to work in a team.
• Highly organized with the ability to work in a fast-paced environment.
• Excellent communication skills.

COMPENSATION

• Annual salary up to $100,000.
• Competitive benefits.
• Wellness spending account.
• Professional development and continuing education opportunities.
• Employee Assistance Program.
• RSP Matching.
• Flexible days program.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.

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